Experience

Greenfield Cooperative Bank

• United States
• Banking
• 1 - 100 Employee

• Senior Vice President of Human Resources

  • Jul 2019 - Present

  Greenfield, MA



Strategic Information Resources, Inc.

• United States
• Information Services
• 1 - 100 Employee

• Director of Human Resources

  • Nov 2015 - Jul 2019

  Springfield, Massachusetts Area Developed and implemented strategies, programs, policies, and systems to promote the achievement of SIR’s business plans and objectives through its employees. - Managed and administered all company HR functions, including recruitment, compensation and benefits, performance assessment, training, employee relations, systems, record keeping and compliance with all applicable federal and state regulations. - Attained maximum effectiveness of programs and policies by performing audits and… Show more Developed and implemented strategies, programs, policies, and systems to promote the achievement of SIR’s business plans and objectives through its employees. - Managed and administered all company HR functions, including recruitment, compensation and benefits, performance assessment, training, employee relations, systems, record keeping and compliance with all applicable federal and state regulations. - Attained maximum effectiveness of programs and policies by performing audits and analysis to confirm results. - Completely re-wrote and updated the employee handbook from scratch. - Implemented, trained, and maintained new payroll system, Kronos, and new performance review system, Review Snap. - Implemented an asset tracking solution that developed into a method of tracking employee system accesses across the organization to meet industry compliance standards. - Developed a health and financial wellness program for staff free of cost through negotiations with a new insurance broker and 401k provider. - Significantly lowered costs of 401k plan to company and employees through negotiations with alternative providers. - Participated in and contributed to the SOC II certification the organization received and actively contribute to the annual audit to maintain that certification. - Achieved improved company morale and engagement through management of the Employee Engagement Team where we planned company events and team building activities. - Completed an internal Pay Equity analysis in 2018 in order to comply with Massachusetts state law. - 2016 Larry Kelley Award Recipient, which is awarded to the employee who best exhibits all five of the company ELITE values (Excellence, Leadership, Integrity, Teamwork, Enthusiasm). Show less



Complete Payroll Solutions

• United States
• Human Resources Services
• 1 - 100 Employee

• Benefits Team Leader

  • Apr 2013 - Nov 2015

  Springfield, Massachusetts Area Responsible for managing the administration and compliance of clients’ employee benefit plans. Accountable for improving the efficiency and processes of the department by maximizing the use of technology and internal resources. -Leads a team tasked with processing employee claims, billing, and servicing customers’ benefits needs. -Implements new business setups in multiple software applications to the specifications set forth by the client. -Research complex regulatory issues regarding… Show more Responsible for managing the administration and compliance of clients’ employee benefit plans. Accountable for improving the efficiency and processes of the department by maximizing the use of technology and internal resources. -Leads a team tasked with processing employee claims, billing, and servicing customers’ benefits needs. -Implements new business setups in multiple software applications to the specifications set forth by the client. -Research complex regulatory issues regarding benefit plan compliance including Affordable Care Act provisions and how it would impact clients. -Remains up to date on Department of Labor and IRS regulations governing employee benefit plans including but not limited to POPs, FSAs, HRAs, COBRA, ERISA Wrap documents, and Commuter benefits. -Works closely with the insurance team and payroll department to ensure consistency with integrated product lines. -Achieved great efficiency and cost savings through the execution of a paperless departmental process. -Successfully implemented new product lines and technology solutions. Show less



American Benefits Group

• United States
• Insurance
• 1 - 100 Employee

• Flexible Benefits Administrator

  • Feb 2011 - Feb 2013

  Florence, MA Responsible for maintaining and processing incoming data files from clients. Assisted in complex client issues; ranging in scope from individual participant accounts to larger scale systematic errors. -Provided research assistance and solutions to front line customer service agents as well as clients dealing with complex issues. -Manipulated data to output meaningful reports and conclusions to be used for various functions. -Successfully exhibited attention to detail in order to… Show more Responsible for maintaining and processing incoming data files from clients. Assisted in complex client issues; ranging in scope from individual participant accounts to larger scale systematic errors. -Provided research assistance and solutions to front line customer service agents as well as clients dealing with complex issues. -Manipulated data to output meaningful reports and conclusions to be used for various functions. -Successfully exhibited attention to detail in order to achieve data integrity and accuracy goals. Show less



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Senior Customer Service Representative

  • Mar 2009 - Feb 2011

  Springfield, Massachusetts Area Licensed agent answering inbound customer calls offering solutions to agent and customer questions and taking the opportunity to educate agents and customers on products and services. -Research policy, coverage and eligibility provisions related to unique circumstances. -Perform all responsibilities to achieve individual goals on quality, time and client satisfaction.