Seán Coleman
Security Engineer II at The NPD Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Elementary proficiency
-
French Elementary proficiency
-
Irish Elementary proficiency
Topline Score
Bio
Credentials
-
Exam Prep: Microsoft Azure Fundamentals (AZ-900)
LinkedInJun, 2020- Nov, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInJun, 2020- Nov, 2024
Experience
-
The NPD Group
-
United States
-
Market Research
-
700 & Above Employee
-
Security Engineer II
-
Dec 2015 - Present
I currently work with a small team focused on provisioning access to company applications, and connect with many other people in the company to complete work orders/requests.My regular tasks as part of this role include: • Management of client access to our main online data delivery platforms • Regular project meetings to identify tasks and timing of upcoming releases • Oracle SQL database querying to pull information for projects and Account Management teams • Detailed discussions with Development teams to identify issues and find swift solutions to any 'out of the norm' situations • Identifying and submitting enhancement requests for our in-house applications to ensure continuous improvement and development to reduce SLAs and improve our ability to manage client access
-
-
Application Support Analyst
-
Mar 2015 - Dec 2015
During my role as Application Support Analyst with the NPD Group, I was tasked with assisting in the support operations for their client-facing, in-house software.
-
-
-
-
IT Technical Support Intern
-
Aug 2014 - Feb 2015
I worked at Athlone Institute of Technology as a Technical Support Intern. I was tasked with managing software installs on a variety of computers, SCCM image installs across the campus IT suites, switchboard maintenance, hardware failure support, networked user (> 4000 users) management, email and phone support, and hardware installs. During my time with AIT, I learned a lot in regards to the hard skills required for a Network Administrator as well those for Technical Support, and I have also experienced how to deal with issues in an effective manner.
-
-
-
-
Technical Support Assistant
-
Mar 2014 - Apr 2014
I was tasked with providing support to customers of a newly developed PC game (The Elder Scrolls Online). Work began before the game was released and was continued on through release day to a few weeks beyond that. My duties involved responding to customers in a highly positive manner in order to ensure they felt they had a good level of service from the company. The work required good product knowledge, which was learned in tandem with the daily tasks, and also required genuine interest in the product and being able to convey this to the customers contacting us for help.
-
-
-
Helplink Mental Health CLG
-
Ireland
-
Mental Health Care
-
1 - 100 Employee
-
Web Developer
-
Jun 2013 - Oct 2013
I was tasked with upgrading the company website to have a more modern style making it more attractive to the public. I also added some functionality to the website for service providers to sign up with Helplink and allow them to post their available appointments for the public. Registered Users with the Helplink website are then able to make a booking through the website for these appointments. It improves the reach of the providers along with increasing the revenue of Helplink Support Services. The project was completed with the Department of I.T. at NUIG, and with the Digital Skills Academy.
-
-
-
-
Grinds
-
Sep 2012 - Jun 2013
Throughout my Postgraduate Degree I also gave grinds to students from NUIG, GMIT and UCC. I taught subjects such as Java programming, Web Development, Microsoft Access/Excel, C# programming, WordPress website development, and Visual Basic programming. Throughout my Postgraduate Degree I also gave grinds to students from NUIG, GMIT and UCC. I taught subjects such as Java programming, Web Development, Microsoft Access/Excel, C# programming, WordPress website development, and Visual Basic programming.
-
-
-
-
General Operative
-
Aug 2008 - Dec 2008
My main role was to grind/mill geological core samples in order to be processed by the geochemical analysis team. Other duties involved area maintenance, warehouse stocking and occasionally being part of the team in other areas of the company such as ore extraction, geochemical analysis and sample preparation. My main role was to grind/mill geological core samples in order to be processed by the geochemical analysis team. Other duties involved area maintenance, warehouse stocking and occasionally being part of the team in other areas of the company such as ore extraction, geochemical analysis and sample preparation.
-
-
Education
-
2012 - 2013
National University of Ireland, Galway
Honours Higher Diploma, Software Design and Development -
2009 - 2012
National University of Ireland, Galway
Bachelor of Arts (B.A.), Information Technology & Archaeology
Community
