Sean Downey
Information Technology Manager at Goodwill Industries of Wyoming- Claim this Profile
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Spanish - Rudimentary Level -
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Bio
Eric Head
Sean Is the ideal definition of a technical professional. During the time I have worked with Sean, he has shown that he is driven by delivering complete and professional results. He will go above and beyond what others would do to ensure that he provides the best and most complete service to the platform.
Eric Head
Sean Is the ideal definition of a technical professional. During the time I have worked with Sean, he has shown that he is driven by delivering complete and professional results. He will go above and beyond what others would do to ensure that he provides the best and most complete service to the platform.
Eric Head
Sean Is the ideal definition of a technical professional. During the time I have worked with Sean, he has shown that he is driven by delivering complete and professional results. He will go above and beyond what others would do to ensure that he provides the best and most complete service to the platform.
Eric Head
Sean Is the ideal definition of a technical professional. During the time I have worked with Sean, he has shown that he is driven by delivering complete and professional results. He will go above and beyond what others would do to ensure that he provides the best and most complete service to the platform.
Credentials
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Server+
CompTIAMay, 2018- Oct, 2024 -
Wyoming Career Readiness Certificate - Platinum Level
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Experience
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Goodwill Industries of Wyoming
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Non-profit Organizations
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1 - 100 Employee
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Information Technology Manager
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Jul 2020 - Present
Serve as manager for all Information Technology areas. Position includes administration of all company systems including network, server, laptop, workstations, mobile, VOIP, POS system, security surveillance, backup solutions, disaster planning and recovery, setting long term strategic IT goals, as well as creation and administration of staff technology policy. Long term projects completed while serving as IT Manager: • Selection, testing, training, installation of equipment, and administration of new Point of Sales system for all Wyoming stores. • Development of new Agency technology plan aligned with accreditation requirements and Goodwill Wyoming long term goals. • Formed and tested disaster recovery plan to ensure Agency downtime is minimal when systems are under duress. • Creation of policy and implementation of system to enable remote workforce access to Agency resources. • Transition of Agency data from purely onsite backups to an added cloud based solution. • Supported individuals with technology needs as accommodations to promote individual and Agency success. • Designed numerous trainings and handout to help staff learn technology, aimed to fill gaps of knowledge needed to perform job functions. Show less
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Microsoft
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United States
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Software Development
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200 - 300 Employee
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Data Center Technician
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Aug 2017 - Jul 2020
Member of a technical team working to repair and maintain equipment used in back-end cloud services. Our team has achieved 95% success rate for tickets completed since December of 2017. I help resolve difficult tickets and assist with training of technicians when necessary. Recent achievements include: • Contributing member, MS Poll Leadership Development Group - Developed section in Leadership Proposal to train datacenter leaders globally. Currently creating database to enable technicians globally to communicate with peers with similar skillsets and duties. • Covering Technician/Senior Technician duties at Multiple Datacenters – 2018 and 2019 • Technician of the Quarter – June, 2018 • Created and continue to Lead a Couch to 5K Running Group – (6th different group lead) • Chosen to help correct troubleshooting guides and develop processes - Asked to join KB Cohort Group tasked with reviewing and re-writing guides used globally by technicians to repair datacenter equipment. Selected because of my expertise in diagnosing technical problems and fixing issues. Also Developed Flowchart for Problem Escalation for local team to use. • Training other members at datacenter - Helping team members to learn how to quickly and effectively troubleshoot Storage and Compute servers. Assist members with writing and proofreading peer reviews for evaluation cycle. • Server+ Certification – May, 2018 Show less
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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Technician I
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Mar 2017 - Aug 2017
Job duties included: Helping troubleshoot and repair server farms at Microsoft Datacenter. Diagnose both physical and logical issues with computers as well as physical network infrastructure problems. Track issues and resolutions in company software. Help install new equipment for future expansion of datacenter. Job duties included: Helping troubleshoot and repair server farms at Microsoft Datacenter. Diagnose both physical and logical issues with computers as well as physical network infrastructure problems. Track issues and resolutions in company software. Help install new equipment for future expansion of datacenter.
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Wyomingatwork.com Project Manager
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Sep 2013 - Sep 2016
Job duties included: Testing of website and reporting of errors to staff and website vendor. Managing all open errors, issues, security concerns, and questions from staff and vendor. Creation of procedures to prevent staff Social Engineering, Presentation of, and training on, wyomingatwork.com for staff and public. Directing additional staff testing of issues and fixes. Developing technical solutions for Program Team needs. Providing assistance to staff and public with using wyomingatwork. Managing accounts and privileges for Workforce Services staff. Overseeing upgrades and future additional modules. Facilitating wyomingatwork Focus Group. Business case creation and defense, contract writing, and approval between State of Wyoming and vendor. Show less
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Systems Operations Analyst
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Mar 2010 - Sep 2013
Job duties included: Primary administration and support for Virtual One Stop website wyomingatwork.com, TapDance, TABE testing software, and DocStar. Serving as primary IT telecommunications and system support (hardware and software) for Workforce Services; including system imaging, printer repair, inventory tracking, user training, and help desk operations. Providing primary support for WYRES application, including: creation of new databases using SQL, restoration of old databases, end of the month processing, and assisting users with access both on site and off. Primary administration and support for the resource computing environment for public use. Providing Secondary administration of servers (Windows 2003 and 2008), backup solutions, and Xibo video content. Secondary network support and troubleshooting including configuration and installation of network infrastructure cabling and switches. Show less
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Employment Specialist
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May 2008 - Mar 2010
Job duties included: Assisting people seeking employment with use of the wyomingatwork.com website and various software programs to make resumes/cover-letters. Answering phone inquiries from the public on job openings and with website questions. Creating Job Orders for Employers. Matching prospective employees with employers.
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Employment Specialist - Business Representative
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Jul 2006 - May 2008
Job duties included: Serving on wyomingatwork.com employee testing group before transition to website. Submitting web page issues and bugs on the Online Project Communication site of Geographic Solutions, developer of wyomingatwork.com. Serving as a liaison between Southwest regional offices and State in regards to issues and questions with wyomingatwork.com. Meeting new employers and helping them with wyomingatwork.com. Logging data for office use including creating PowerPoint presentations. Named Southwest Regional Trainer. Duties included attending state training sessions and information meetings and helping disperse information to DWS region employees. Show less
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Education
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2008 - 2010
Laramie County Community College
Associate of Science, Computer Science -
2001 - 2003
University of Notre Dame
Master's of Music, Music Performance -
1994 - 1999
University of Wyoming
Bachelor's of Arts, Music
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