Sheila Cristina Pires

Gerente de Tecnologia |Run The Business Core Mobile e Internet Banking PF at F1RST Tecnologia
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Spanish Full professional proficiency
  • Cultural Exchange at EC NY school in USA Full professional proficiency

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Credentials

  • AZ104 – Microsoft Azure Administrator
    Microsoft
    Jan, 2021
    - Nov, 2024
  • AZ900 - Microsoft Azure Fundamentals
    Microsoft
    Dec, 2020
    - Nov, 2024
  • PSM - Professional Scrum Master
    Scrum.org
    Oct, 2019
    - Nov, 2024
  • IT Service Management Foundation based on ISO/IEC 20000
    EXIN
    Jan, 2018
    - Nov, 2024
  • Architecting on AWS Cloud
    Amazon Web Services (AWS)
    Nov, 2017
    - Nov, 2024
  • Certificação ITIL V3 Foundation
    EXIN
    Jun, 2011
    - Nov, 2024
  • Linux Security System Administration
    4linux Software E Comercio De Programas
    Jan, 2006
    - Nov, 2024

Experience

  • F1RST Digital Services
    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Gerente de Tecnologia |Run The Business Core Mobile e Internet Banking PF
      • Feb 2022 - Present

      Líder da equipe Run The Business das aplicações Mobile e Internet Banking PF, responsável por gerir a saúde, disponibilidade e implementar melhorias contínuas em produção, nos principais canais digitais do banco Santander.

    • Technology Manager for Digital Channels
      • Feb 2019 - Jan 2022

      Responsible for leading the technology team of the Internet Banking PF, transactional and back office applications, managing 35 employees in the development of strategic projects, and 3rd level support for production incidents. Collaborative management in the construction of the new IB PF channel in multicloud architecture, based on componentized front and back-end micro-services; responsive solution for web and mobile devices.Achievements: Automation projects for regressive tests increasing the quality of deliveries; technical and synthetic monitoring, simulating the customer experience. Development of a high performance team to innovate in the construction of the new channel, and also keeping the legacy applications stable, current Apdex 0.99. Show less

    • Infrastructure Project Manager
      • Jan 2018 - Jan 2019

      Responsible for managing and implementing infrastructure projects in critical systems of high complexity, from the conception of architectural design, budget approval, planning, allocation of resources, supervision of all activities and execution in production and post-implementation. Achievements: Stabilization of service levels and performance of digital Retail and Business channels, implementing processes for monitoring and monthly releases, and computer improvement projects. Management of the infrastructure obsolescence plan for the Visa, Mastercard and Tecban card platform. Migration and internalization of Esfera environment for credit card points program. Show less

  • Unilever
    • United Kingdom
    • Manufacturing
    • 700 & Above Employee
    • IT Project Manager in Supply Chain
      • Jan 2014 - Jan 2018

      Supply Chain IT Project Manager responsible for logistics projects and technological innovations, improving SAP platform systems, operation with 19 factories, 25 logistics distribution centers and 2 administrative warehouses.Achievements : Member of the Ultralogistik South Cone operation, with 350 employees, working in the functional survey in the international logistics business areas in 7 LatAm countries, as well as in the technical and strategic definitions for consolidation and rollout of systems, managing the activities of service providers in India, USA and UK, during the implementation of the systems and infrastructure of the DEV, QA, PRE-PROD, PROD and DR environments.Organization of the 4.0 Logistics Workshop, aimed at cultural change in the Supply Chain board, agenda focused on disruptive innovations [IoT, AI Robotics, RPA, Cloud Hosting (IaaS, PaaS, SaaS), IA-Machine Learning, Chatbot]. Event for 100 Unilever executives, 12 speakers [Amazon, TOTVs, T-System, Accenture, DHL, Business incubators, startups] and 14 its stands of expositions, which resulted in the Supply Chain 4.0 Executive Committee, created to lead the IT innovation lab for Industry 4.0 in 2018. Show less

    • Supply Chain Service Level manager in LatAm
      • Sep 2011 - Jan 2014

      Service Owner of applications and integration tools in LatAm, responsible for agreeing and maintaining service levels; managing incidents, problems, changes in critical Supply Chain environments in production, meeting global KPIs.Achievements : Integration with the Service Owners team of Unilever NA for 2 months, defining the strategies, indicators and action plans to map and resolve the main offenders of performance and customer satisfaction, reaching the goal of reducing incidents by 20%. Show less

  • Vivo (Telefônica Brasil)
    • Brazil
    • Telecommunications
    • 700 & Above Employee
    • IT Infrastructure Project Manager
      • Oct 2007 - Sep 2011

      Responsible for IT projects aimed at improving the business portfolio, Products & Services, and technological migrations of Core Telecom systems, such as Mediation, Anti-Fraud, Transfer and Billing, mapping risks, defining the scope, architecture with solutions oriented to innovation, optimizing resources and investments. Achievements : Member of the "The Best Place To Work" program, implementing improvements in the IT processes and procedures, also people and benefit management areas, focused on sustainability, integration and a better work environment. Show less

  • Itupetro Com. e Transp. de Deriv. de Petróleo Ltda
    • São Paulo, Brasil
    • Coordenadora de TI
      • Mar 2003 - Sep 2007

      Responsible for restructuring IT processes, leading the Service Desk team, managing the computational infrastructure of the headquarters and 7 branches. Achievements : Outsourcing contract management with business systems consultants, Mega and Datasul, analyzing the technical feasibility of proposals, processes, compliance with work schedules, costs, tests, software quality and training programs. Responsible for restructuring IT processes, leading the Service Desk team, managing the computational infrastructure of the headquarters and 7 branches. Achievements : Outsourcing contract management with business systems consultants, Mega and Datasul, analyzing the technical feasibility of proposals, processes, compliance with work schedules, costs, tests, software quality and training programs.

  • Embrapa Informática Agropecuária
    • Campinas, São Paulo, Brasil
    • IT Business Systems Analyst
      • Jun 2002 - Mar 2003

      Implementation of the Information System for integration and qualification of the fruit chain in partnership with the Ministry of Agriculture, Livestock and Supply (MAPA) and Inmetro, funded by CNPq; and the Brazil program for Fruit Development. Achievements : As DBA, responsible for all implementation and maintenance of the Data Warehouse, using Oracle tools for creating, updating and analyzing Brazilian import and export data by the Ministry of Agriculture. Implementation of the Information System for integration and qualification of the fruit chain in partnership with the Ministry of Agriculture, Livestock and Supply (MAPA) and Inmetro, funded by CNPq; and the Brazil program for Fruit Development. Achievements : As DBA, responsible for all implementation and maintenance of the Data Warehouse, using Oracle tools for creating, updating and analyzing Brazilian import and export data by the Ministry of Agriculture.

Education

  • FGV - Fundação Getulio Vargas
    Master of Business Administration - MBA, Information Technology with emphasis on Strategic Business Management
    2006 - 2007
  • Centro Universitário Unianhanguera
    Bachelor's degree, Computer Science
    2002 - 2005

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