Communication and Research specialist

• Jul 2019 - Present

Research and High Volume Low denomination Officer

• Feb 2016 - Present

My key objective is to deliver value to clients by making the most of the customer value through training and advisory throughout the customer life cycle, from acquisition, retention and win back. I bring value to small and medium enterprise clients through objective advice and financial literacy trainings that solves their complex business challenges. By leveraging on the practical knowledge gained over 14 years of working with financially excluded communities.I have the ability to design and implement business strategies that produce measurable return on investment in a way that makes sense for the client and the customers they serve.Through the years working in the financial services industry, I have demonstrated how to put all of the variables together for clients to innovate, increase revenue and improve customer experience. Show less

SS

• Jun 2012 - Present

Public Relations and Corporate Affairs Officer

• 2003 - 2010

Sales and Customer service officer

• Oct 2000 - Jul 2003