Experience

Bidhaa Sasa

• Kenya
• Retail
• 1 - 100 Employee

• STORE AND LOGISTICS CLERK

  • Apr 2022 - Present

  Support the Logistics function by ensuring proper documentation for all store functions including shipping and receiving records and supervising the coming in and going out of stock, ensuring the store is well organized and properly maintained. Additionally, provide an exceptional customer service to all walk-in customers. • Accept delivered products and ensure that they are properly counted, and relevant documents filled. • Ensure weekly stock counts are accurate, reconciled and forwarded to hub manager. • Actively handle customer complaints and inquiries through providing immediate solutions to their concerns. As a result, many customers are satisfied hence referring others. • Ensure all products are properly loaded and unloaded according to the packing list. • Ensure stock cards are all up to date for each stock item. • Ensure a high level management of all inventories allocated to the store. This improves the accuracy of inventory orders hence preventing product shortages. • Ensure stock room is neatly kept and labelled clearly. • Communicate with group coordinators and group leaders and plan for deliveries. • Coordinate and track movement of stock. This is done by following up with the delivery team through phone calls. • Maintain a continuous relationship with both colleagues and customers. This facilitates an attractive work environment. • File delivery notes of products from deliveries signed group leaders and customers. • Review service provider rates and other transportation costs to keep working costs low. • Prepare daily stock delivery summary in excel and share it with the hub manager. • Prepare products for transfer to clients. • Replenish inventory by making orders. • Ensure customer received product by receiving delivery notes. • Replace damaged or missing products as approved by hub managers –Warranties. • Attend weekly stock reconciliation and stock level adjustment meetings with the hub manager. Show less



Sun King

• India
• Advertising Services

• COLLECTION AND STORE RELIEVER

  • Mar 2021 - Mar 2022

  As a collection and shop reliever, I successfully ensured that Sunking Solar customers paid for their systems on a timely manner and always sat-in for the store shop executive in her absence. Details of responsibilities include the following.• Pro-actively engaged dormant Sunking customers via phone calls or field visits to remind them about their pending debts.• Always sat-in on behalf of the store shop executive in her absence and ensured that store run as usual. For example, during the time whenever she was on leave, I took lead in ensuring that business moved normally. • Actively negotiated payment schedules with customers. Engaged sunking customers via phone call or field visits to negotiate payment plans and schedules that would favor their financial status while still satisfying the debts.• Pro-actively advised customers on their various payment options. If whenever there was a default, agreement would be reached, inform the customer about the further action that would be taken to correct overdue debts.• Supported in maintaining customer files. Kept Sunking customer files updated, recorded times and dates when the customer was contacted and noted the information that the customer received about their debt.• Prepared statements to be given to credit department whenever customers failed to meet their payment agreements or when there was no payment agreement to be made.• Wrote letters to customers informing them about their debts. Whenever they failed to meet their payment obligations and failed to meet their agreement, sent letters to credit department for action.• Actively answered calls from sunking customers. Ensured timely resolution of customer concerns i.e., complaints, inquiries and comments. Show less

• ENERGY OFFICER (CREDIT and SALES)

  • May 2018 - Feb 2021

  In this role, I successfully won sales for sunking solar products by contacting existing and potential customers via phone calls or field visits. Below are the details of the responsibilities.• Pro-actively engaged existing and potential customers to inform them about the different solar products available in the market using scripts/phone calls or field visits. • Participated in making kazi calls on a daily basis to sunking customers who stayed for long without paying to remind the importance of making payments on time. My effective communication awakened many of them to pay hence increased revenue for the company.• Established my persuasive and negotiation skills to convince customers to buy sunking solar products through upsell and cross selling. My ability to persuade and negotiate deals helped me to win more business for the company hence increased revenue.• Pro-actively established my exceptional customer service skills whenever attending to customer queries, complaints and inquiries that is by providing immediate solutions to their concerns or even escalated to the store shop executive where I could not handle. As a result, there was an improvement in retention and loyalty.• Advised customers on product selection that would suit their financial standards. Evaluated customer financial status and level of income and used that to advised them on the best product. Show less