Customer Success/Solutions Engineer

• Jan 2023 - Present

Empowering customers to evaluate their data and find immediate impact to their toughest questions through AI. Empowering customers to evaluate their data and find immediate impact to their toughest questions through AI.

Director, Customer Success Operations

• Apr 2022 - Nov 2022

Built from ground up an operations practice to support the Presales, CSM, Solutions, and Support teams totaling over 80 people. Strategic planning partner to the CCO and CS leadership team. Led project to reduce product enhancement backlog from over 2200 items to a focus of ~180, reducing stress on the team. Launched new process for feature management to streamline and automate all customer requests. Created new tracking tool and process for Presales team. Managed launch of 6 new… Show more Built from ground up an operations practice to support the Presales, CSM, Solutions, and Support teams totaling over 80 people. Strategic planning partner to the CCO and CS leadership team. Led project to reduce product enhancement backlog from over 2200 items to a focus of ~180, reducing stress on the team. Launched new process for feature management to streamline and automate all customer requests. Created new tracking tool and process for Presales team. Managed launch of 6 new team and company wide tools in under 2 months, with upwards of 85% adoption within 2 weeks. Created and lauchned KPI's and monitoring. Show less Built from ground up an operations practice to support the Presales, CSM, Solutions, and Support teams totaling over 80 people. Strategic planning partner to the CCO and CS leadership team. Led project to reduce product enhancement backlog from over 2200 items to a focus of ~180, reducing stress on the team. Launched new process for feature management to streamline and automate all customer requests. Created new tracking tool and process for Presales team. Managed launch of 6 new… Show more Built from ground up an operations practice to support the Presales, CSM, Solutions, and Support teams totaling over 80 people. Strategic planning partner to the CCO and CS leadership team. Led project to reduce product enhancement backlog from over 2200 items to a focus of ~180, reducing stress on the team. Launched new process for feature management to streamline and automate all customer requests. Created new tracking tool and process for Presales team. Managed launch of 6 new team and company wide tools in under 2 months, with upwards of 85% adoption within 2 weeks. Created and lauchned KPI's and monitoring. Show less

Solutions Architect

• Dec 2021 - Apr 2022

Project management for sales and implementation of Oracle EBS upgrades, Incorta, and services. Manager for Incorta partnership. Monitor and lead internal certification process. Project management for sales and implementation of Oracle EBS upgrades, Incorta, and services. Manager for Incorta partnership. Monitor and lead internal certification process.

Manager, Program Management and Operations

• Jan 2021 - Oct 2021

Lead a team responsible for content management, onboarding, enablement, systems, data management, metrics, BI, strategy, and process automation for a customer success team of over 250. Identified and removed over 6000 duplicate and outdated content items. Oversaw updated of onboarding for 4 teams. Managed over 50 automation processes from multiple systems. Created and implemented customer on-demand live support solution in under 3 days, growing usage to 20 sessions per week, with… Show more Lead a team responsible for content management, onboarding, enablement, systems, data management, metrics, BI, strategy, and process automation for a customer success team of over 250. Identified and removed over 6000 duplicate and outdated content items. Oversaw updated of onboarding for 4 teams. Managed over 50 automation processes from multiple systems. Created and implemented customer on-demand live support solution in under 3 days, growing usage to 20 sessions per week, with over $18m in attributable revenue.

Customer Success Operations Manager

• Mar 2020 - Jan 2021

Manage systems, content, and programs for the Customer Success Pre and Post Sales technical teams. Increase team efficiencies through analytics and processes.

Solutions Engineer-Strategic Accounts-Telco

• Jan 2014 - Mar 2020

Sales Engineer

• Sep 2011 - Jan 2014

Provide presales support for pre-qualified opportunities for Alteryx’s Geographic Business Intelligence offerings.

Client Services Associate

• Apr 2010 - Sep 2011

• Providing technical support and training to clients for Alteryx, a business intelligence platform for delivering fast, extensible, and spatially-enabled business analytics. • Establishing and growing client relationships. • Create and demonstrate technical presentations to new and prospective clients. • Focus on telecommunications analytics.

Drive Data Engineer

• Jan 2007 - Dec 2009

Post process of competitive drive data to further cellular coverage in the AZ/NM market. Management of cell site database. Creation of coverage maps for use in sales, marketing and coverage expansion. MapInfo, Alteryx, Atoll, Office, Invex3G and Agilent. Post process of competitive drive data to further cellular coverage in the AZ/NM market. Management of cell site database. Creation of coverage maps for use in sales, marketing and coverage expansion. MapInfo, Alteryx, Atoll, Office, Invex3G and Agilent.