Project Manager

• May 2022 - Present

The Product Manager is responsible for the day-to-day management of the program’s operational requirements. Specifically, this includes overseeing the collection, documentation, analysis, and prioritization of end-user and customer requirements, and oversight and accountability of a Deputy Product Managers, UI/UX Lead, Subject Matter Expert and all Product Owners/Business Analysts assigned to the agile development and sustainment teams. The Product Manager will also work with the development and sustainment teams in an agile environment providing oversight to plan, develop, test, and deliver prioritized functional capabilities; coordinate Sprint Reviews/ Demonstrations; assess and determine levels of effort/sizing for feature accomplishment; create and monitor milestones; and author, coordinate and submit deliverables to the Government in accordance with contractual requirements.. Show less

Business Analyst

• Apr 2021 - Jun 2022

System and Data Analyst III

• Jan 2019 - Apr 2021

Provides subject matter and domain expertise, along with systems and application-specific support. Interprets and translates customer requirements into verifiable functional specifications for product development. Conducts in-depth analyses, design, implementation, testing, documentation, operational and maintenance support (O&M), troubleshooting, and quality assurance for a military/commercial aviation planning, scheduling, and execution software system. Perform research and analysis on processes, applications, systems, and data to identify functional requirements for application or system design. Partners with project teams to create effective, usable and satisfying user experiences with information technology. Consults with customers to clarify and refine requirements. Defines user requirements and usability goals. Performs user-centered design activities that actively involve users throughout all phases of a project to ensure product usability. Conducts user research, interprets and translates requirements into functional specifications. Coordinates between multiple project teams to ensure enterprise-wide integration of systems and re-engineering efforts. Diagnoses and analyzes usability issues and recommends design changes. Identifies, evaluates and resolves complex system problems. Escalates problems as appropriate. Troubleshoots software issues, resolves or escalates and coordinates resolution of moderately complex issues to customer representatives. Research and conduct root cause analysis to identify the problem, recommend possible solutions for problem resolution, reporting, and post problem analysis to meet customer requirements. Perform troubleshooting of issues or defects. Recognizes significance and pursues closure of key data inconsistencies. Assist Test Team in developing and executing test plans and scripts to validate that system functionality meets customer requirements. Ensures tests meet required standards and expected criteria. Show less

Functional Analyst III

• Mar 2018 - Dec 2018

Provides subject matter and domain expertise, along with systems and application-specific support. Interprets and translates customer requirements into verifiable functional specifications for product development. Conducts in-depth analyses, design, implementation, testing, documentation, operational and maintenance support (O&M), troubleshooting, and quality assurance for a military/commercial aviation planning, scheduling, and execution software system. Perform research and analysis on processes, applications, systems, and data to identify functional requirements for application or system design. Partners with project teams to create effective, usable and satisfying user experiences with information technology. Consults with customers to clarify and refine requirements. Defines user requirements and usability goals. Performs user-centered design activities that actively involve users throughout all phases of a project to ensure product usability. Conducts user research, interprets and translates requirements into functional specifications. Coordinates between multiple project teams to ensure enterprise-wide integration of systems and re-engineering efforts. Diagnoses and analyzes usability issues and recommends design changes. Identifies, evaluates and resolves complex system problems. Escalates problems as appropriate.Troubleshoots software issues, resolves or escalates and coordinates resolution of moderately complex issues to customer representatives. Research and conduct root cause analysis to identify the problem, recommend possible solutions for problem resolution, reporting, and post problem analysis to meet customer requirements. Perform troubleshooting of issues or defects. Recognizes significance and pursues closure of key data inconsistencies. Assist Test Team in developing and executing test plans and scripts to validate that system functionality meets customer requirements. Ensures tests meet required standards and expected criteria. Show less

Functional Analyst II

• Feb 2016 - Mar 2018

Work with project stakeholders to translate their requirements into use cases, stories, and tasks that developers can understand, as well as to translate the resulting questions that the developers have into information the stakeholders can understand, to include: Identify and communicate process and data requirements, along with business rules and document and execute testing requirements. Coordinate between multiple project teams to ensure enterprise-wide integration of systems and reengineering efforts. Test interfaces across systems, validate data correctness, identify and troubleshoot potential issues, recommend change requests to customers and coordinates release schedules. Interpret communications between developers and project stakeholders for both technical and functional topics. Research existing applications, system data, business processes and constraints. Conduct analysis of information gathered to correctly identify the problem/request and assists in the development of alternative solutions to define boundaries of the problem/request and estimate level of effort. Validate data correctness and integrity based on domain knowledge and audits. Perform analysis and reports results of data analysis. Support problem determination/resolution and security of information systems. Validate that user requirements are met through traceability analysis and review/closure of applicable change requests. May review and recommend changes to Build Spec (BS) documents. May generate, review, or provide input to contract deliverables (CDRLs), and perform modifications to existing deliverables in coordination with Configuration Managers and Quality Assurance Show less

Global Operations Manager / Instructor

• Dec 2012 - Apr 2016

Provided command and control support for 900 daily flights worldwide, supporting national security objectives enabling full-spectrum global air mobility. Manages a fleet of 1,400 aircraft valued at $91 Billion owned and operated by active duty, reserve, and commercial carriers. Is a critical decision-maker for logistics and operations affecting 250 missions per day. Validates threat data, along with; airfield restrictions, maximum aircraft allowed on the ground, and the operational flow for overseas contingency, air mobility missions. Plans, coordinates, and inputs short notice and no notice mission requirements and itinerary changes for maximum utilization of Air Mobility Command aircraft. Manages aircrews operating worldwide, coordinating crew rest, crew duty periods along with solving any unforeseen obstacles encountered. Show less

Instructor Loadmaster/Wing Tactician

• Jul 2007 - Nov 2012

Maintained a comprehensive knowledge and highest level of aircraft expertise in the $269M C-5 major weapons system. Conducted loadmaster training on aircraft weight and balance, aircraft hydraulic/electrical/auxiliary power systems, cargo restraint methods and emergency procedures. Provided in-depth instruction while assessing and correcting student loadmaster performance in use and familiarization of aircraft systems and loading operations. Coordinated training requirements between squadron, base and civilian contracted training managers affecting wing level airlift planning. Wing Tactician trained in airlift tactics and aircraft defensive systems, reviewed and refreshed over 700 C-5 A/B/M crew members on current threats worldwide. Instructed aircrews in tactical employment of C-5 defense systems to reduce combat risk factors. Managed 1.4 million in mission essential equipment while tracking 86 separate mission critical items. Show less

Formal Training Unit Examiner Loadmaster

• Oct 2005 - Jun 2007

Evaluated the individual and group proficiency of Air Mobility Command, Air Force Reserve Command ans Air National Guard loadmaster candidates. Ensured the timely production of over 100 qualified loadmaster per year. Evaluated the candidates effectiveness on passenger/troop safety and comfort procedures, as well as the efficient use of equipment and materials. Inspected and evaluated records for compliance with head quarter directives and students progress during training. Enforced methods and performance standards for loading and unloading aircraft, computing aircraft weight and balance limitations and preparing passengers forms and reports. Directly supported the pilot initial air refueling qualification training syllabus through the loading and securing of cargo to support heavy-weight air refueling requirements. Additional duties during that period included; Mission Scheduler, Block Training Manager, Facility and Fire Prevention Program Manager along with the Defense Travel System Certifying Official. Show less

C-5 Loadmaster / Instructor

• Sep 2000 - Sep 2005

Maintained a thorough in-depth knowledge and a high level of proficiency in all aspects of cargo airlift operations. performed pre-flight and post-flight inspections of aircraft loading systems, computed weight and balance, calculated load distribution, center of gravity, completed all required mission documents, considered actual cabin load, fuel load, hazardous cargo compatibility and aircraft structural limitations. Supervised aerial port and multinational loading teams in all facets of aircraft loading operations. Provided technical assistance correcting faulty systems, coordinating with support agencies to resolve technical issues. Operated aircraft/cargo door systems and ensured comfort and safety of passengers during flight. Computed aircraft weight and balance calculations and associated documentation. Show less

Air Transportation Operations Load planner

• 1997 - Aug 2000

Developed load plans for all cargo aircraft commercial and military utilizing each aircraft tomaximum capacity using the Allowable Cabin Load (ACL), passenger limits, and aircraft load specifications. Coordinated the transport and loading of all general, hazardous and explosive cargo airlifted within the guidelines of each aircraft's operational limits, along with destination airfield limitations and capabilities. Validated hazardous cargo movement ensuring proper compatibility and documentation met regulation requirements. Inspection cargo prepared for transport that all proper configuration, preparation and documentation were completed and within regulation. Show less

Air Transportation Special Handling Specialist

• Jan 1995 - Jul 1997

Certified hazardous material preparer authorized to certify and inspect/prepare documentation for HAZMAT transported on commercial and military aircraft. Joint inspection certified to prepare, mark and document equipment for air transport in accordance with both IATA and military regulations. Transported and on/off-loaded registered mail, and maintained hand to hand receipt transfer of all signature service cargo. On/off loaded and stored explosive cargo, ensured proper storage and documentation for each grade and respective facility requirements. Show less

Air Transportation, Cargo and Passenger Specialist,

• Apr 1992 - Dec 1994

Highly skilled loading team member responsible for the safe and timing loading and off loading of cargo, passengers, and hazardous material on multiple weapon systems to include civilian aircraft.