Experience

Projectmates by Systemates Inc.

• United States
• Software Development
• 1 - 100 Employee

• Director of Sales Operations

  • Apr 2023 - Present



LOGIX Fiber Networks

• United States
• Telecommunications
• 200 - 300 Employee

• Director Of Inside Sales/Sales Operations

  • Jan 2020 - Mar 2023

  Hired to build from scratch an inside sales / business development / lead generation team to generate qualified sales leads for outside sales reps selling telecom, data, and internet products and services. Hired to build from scratch an inside sales / business development / lead generation team to generate qualified sales leads for outside sales reps selling telecom, data, and internet products and services.



Unique Solutions

• Dallas, TX

• Consultant

  • Jun 2019 - Jan 2020

  - Sales consulting work for small companies - writing sales training manual with prospecting scripts, sales tools, and KPIs with tracking / reporting tools in CRM system. - Worked PT for UPS loading MD-11, Boeing 747 and Airbus 300 planes with cargo containers on night crew as bridge job. - Sales consulting work for small companies - writing sales training manual with prospecting scripts, sales tools, and KPIs with tracking / reporting tools in CRM system. - Worked PT for UPS loading MD-11, Boeing 747 and Airbus 300 planes with cargo containers on night crew as bridge job.



Trimble e-Builder

• Sunrise, FL

• Director Inside Sales / Business Development / Lead Generation

  • Sep 2017 - Mar 2019



CyrusOne

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Director of Marketing/Inside Sales-Call Center and Lead Generation

  • Jan 2016 - Mar 2017



Psychemedics Corporation

• United States
• Biotechnology Research
• 1 - 100 Employee

• Vice President - Inside Sales, Customer Services and Operations

  • Sep 2014 - Jun 2015

  Oversee the global distribution of client requested supplies through our Fulfillment Center. Analyze client needs and develop new services or ways to be more efficient. Moved the Fulfillment Center from California to Dallas saving over $100,000/ year in shipping fees. Oversee a network of over 6,000 independent Third Party Administrators, Urgent Care Centers, Labs, Hospitals and collection sites to conduct drug testing by collecting hair samples for our clients. Oversaw the… Show more Oversee the global distribution of client requested supplies through our Fulfillment Center. Analyze client needs and develop new services or ways to be more efficient. Moved the Fulfillment Center from California to Dallas saving over $100,000/ year in shipping fees. Oversee a network of over 6,000 independent Third Party Administrators, Urgent Care Centers, Labs, Hospitals and collection sites to conduct drug testing by collecting hair samples for our clients. Oversaw the development of a single new "Universal" Chain of Custody form, replacing 5 old forms that incorporated all legal requirements, specific needs of the clients using the old forms, and eliminated many collection errors which have improved efficiency and turnaround time for our client. Developed a new Drug & Alcohol testing program that was outside the normal scope of Psychemedics for all MGM Resorts International properties, hotels and casinos in Las Vegas, Nevada needing 24/7 coverage with immediate results for urine testing, breath alcohol and blood drug/alcohol for post accident, suspicion or for cause with their employees.

• Vice President - Inside Sales and Customer Services

  • Jan 2011 - Aug 2014

  The company that introduced and leads in drug testing for illicit drugs of abuse by using hair for pre-employment and random testing employees in corporations, schools, and government agencies in the US and Internationally.

• Director Of Inside Sales

  • Jan 2011 - Dec 2011

  Hire and train inside and outside sales reps to sell laboratory services of drug testing by hair sample for companies to have a "Zero Tolerance Drug Policy in the workplace." Hired and/or trained 13 inside and outside sales reps for the Dallas, TX office.



Telezone Call Center Management Group

• Los Angeles, CA

• Director of Sales & Operations

  • Jan 2009 - Nov 2009

  Company specialized in Business Process Outsourcing (BPO) and ran nine (9) national and global call centers ( Philipines, Mexico, Columbia, and USA) to handle media buying, sales, order fulfillment, customer care for companies selling products trough radio and television infomercials. Instrumental in developing new business relationships, finding new products/services to create new revenue streams that met sales revenue goals. Oversaw quality assurance and legal compliance complaints… Show more Company specialized in Business Process Outsourcing (BPO) and ran nine (9) national and global call centers ( Philipines, Mexico, Columbia, and USA) to handle media buying, sales, order fulfillment, customer care for companies selling products trough radio and television infomercials. Instrumental in developing new business relationships, finding new products/services to create new revenue streams that met sales revenue goals. Oversaw quality assurance and legal compliance complaints and resolution along with training for 9 Call Centers worldwide to correct and reduce illegal off-script incidents with prospects and customers Saved $10,000 to $35,000 per month by enforcing quality assurance and governmental regulatory and compliance guidelines of the FTC, FDIC, Federal Reserve and GLB Act by preventing complaints.. Generated $400,000+ in additional revenue by implementing 3rd party sales opportunities as add on services to original sale. Reduced the cost of sale per re-ordered items by 38% by introducing an IVR order entry system. One of a 5-person development team that in 5 months converted Telezone from a brick & mortar call center (1 of the 9) into a virtual (in home) call center business, Sell At Home, LLC. that opened for business 9/2009. Show less Company specialized in Business Process Outsourcing (BPO) and ran nine (9) national and global call centers ( Philipines, Mexico, Columbia, and USA) to handle media buying, sales, order fulfillment, customer care for companies selling products trough radio and television infomercials. Instrumental in developing new business relationships, finding new products/services to create new revenue streams that met sales revenue goals. Oversaw quality assurance and legal compliance complaints… Show more Company specialized in Business Process Outsourcing (BPO) and ran nine (9) national and global call centers ( Philipines, Mexico, Columbia, and USA) to handle media buying, sales, order fulfillment, customer care for companies selling products trough radio and television infomercials. Instrumental in developing new business relationships, finding new products/services to create new revenue streams that met sales revenue goals. Oversaw quality assurance and legal compliance complaints and resolution along with training for 9 Call Centers worldwide to correct and reduce illegal off-script incidents with prospects and customers Saved $10,000 to $35,000 per month by enforcing quality assurance and governmental regulatory and compliance guidelines of the FTC, FDIC, Federal Reserve and GLB Act by preventing complaints.. Generated $400,000+ in additional revenue by implementing 3rd party sales opportunities as add on services to original sale. Reduced the cost of sale per re-ordered items by 38% by introducing an IVR order entry system. One of a 5-person development team that in 5 months converted Telezone from a brick & mortar call center (1 of the 9) into a virtual (in home) call center business, Sell At Home, LLC. that opened for business 9/2009. Show less



VPI Pet Insurance ( NATIONWIDE PET INSURANCE)

• Brea, California

• Director of Sales

  • Apr 2004 - Oct 2007

  Oversaw Sales Operations of inbound call center with 40+ Licensed Insurance Sales Agents. Responsible for creating KPI's and financial metrics to monitor individual and department performance on a daily basis. Spearheaded projects to bring in call monitoring software, workforce management (scheduling) software, and CRM software. ROI on all programs were less than 9 months each. Responsible for Sales Training, compliance and monitoring of all agents, proper licensing of… Show more Oversaw Sales Operations of inbound call center with 40+ Licensed Insurance Sales Agents. Responsible for creating KPI's and financial metrics to monitor individual and department performance on a daily basis. Spearheaded projects to bring in call monitoring software, workforce management (scheduling) software, and CRM software. ROI on all programs were less than 9 months each. Responsible for Sales Training, compliance and monitoring of all agents, proper licensing of agents, meeting compliance requirements for insurance licensing in all 50 states, and enforcement of FCRA, GLB Act, and FTC Act Responsible for call center operations, creating policies & procedures, re-structuring of department, P&L Budgets, Forecasting, Hiring, Sales Training, Coaching, and Performance Evaluations. Restructured Agent Commission plan to bring inline with current market levels based on activity, complexity of sale, and ROI. Show less Oversaw Sales Operations of inbound call center with 40+ Licensed Insurance Sales Agents. Responsible for creating KPI's and financial metrics to monitor individual and department performance on a daily basis. Spearheaded projects to bring in call monitoring software, workforce management (scheduling) software, and CRM software. ROI on all programs were less than 9 months each. Responsible for Sales Training, compliance and monitoring of all agents, proper licensing of… Show more Oversaw Sales Operations of inbound call center with 40+ Licensed Insurance Sales Agents. Responsible for creating KPI's and financial metrics to monitor individual and department performance on a daily basis. Spearheaded projects to bring in call monitoring software, workforce management (scheduling) software, and CRM software. ROI on all programs were less than 9 months each. Responsible for Sales Training, compliance and monitoring of all agents, proper licensing of agents, meeting compliance requirements for insurance licensing in all 50 states, and enforcement of FCRA, GLB Act, and FTC Act Responsible for call center operations, creating policies & procedures, re-structuring of department, P&L Budgets, Forecasting, Hiring, Sales Training, Coaching, and Performance Evaluations. Restructured Agent Commission plan to bring inline with current market levels based on activity, complexity of sale, and ROI. Show less



Insperity - formerly Administaff

• Newport Beach, CA

• District Sales Manager

  • 2001 - 2003

  Insperity, a trusted adviser to America’s best businesses for more than 28 years, provides an array of human resources and business solutions designed to help improve business performance. Serving more than 100,000 businesses with over 2 million employees, Insperity’s mission is to help businesses succeed so communities prosper. We provide a wide range of business performance solutions, enabling business owners to be more systematic and strategic about the role people play in the success of a… Show more Insperity, a trusted adviser to America’s best businesses for more than 28 years, provides an array of human resources and business solutions designed to help improve business performance. Serving more than 100,000 businesses with over 2 million employees, Insperity’s mission is to help businesses succeed so communities prosper. We provide a wide range of business performance solutions, enabling business owners to be more systematic and strategic about the role people play in the success of a company. Whether you have ten employees or 5,000, Insperity’s business solutions are tailored to helping you run your business more efficiently. Specialties: Payroll administration, HR Administration, Employee Training and Development, Government compliance, Strategic Organizational Planning, Full Service HR, Performance Management, Expense Management, Time & Attendance, Organizational Planning, Recruiting Services, Employment Screening, Retirement Services, Insurance Services, Co-employment, Workforce Optimization Show less Insperity, a trusted adviser to America’s best businesses for more than 28 years, provides an array of human resources and business solutions designed to help improve business performance. Serving more than 100,000 businesses with over 2 million employees, Insperity’s mission is to help businesses succeed so communities prosper. We provide a wide range of business performance solutions, enabling business owners to be more systematic and strategic about the role people play in the success of a… Show more Insperity, a trusted adviser to America’s best businesses for more than 28 years, provides an array of human resources and business solutions designed to help improve business performance. Serving more than 100,000 businesses with over 2 million employees, Insperity’s mission is to help businesses succeed so communities prosper. We provide a wide range of business performance solutions, enabling business owners to be more systematic and strategic about the role people play in the success of a company. Whether you have ten employees or 5,000, Insperity’s business solutions are tailored to helping you run your business more efficiently. Specialties: Payroll administration, HR Administration, Employee Training and Development, Government compliance, Strategic Organizational Planning, Full Service HR, Performance Management, Expense Management, Time & Attendance, Organizational Planning, Recruiting Services, Employment Screening, Retirement Services, Insurance Services, Co-employment, Workforce Optimization Show less



Gateway

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Senior Manager, Service, Sales & Support

  • Jul 2000 - Dec 2001

  Grew services revenue from $45M to $200M though leading 4 sales call centers (1,200+ sales reps) 3 Technical Service Centers ( 750 Technicians) and 285 Retail stores (Gateway Country Stores) for small-medium business, strategic accounts, State/Local/Federal Government, K-12, Higher Education, by creating, implementing, launching, training, supporting and selling seventeen (17) new services to go along with Gateway computers and servers. Responsible for New Business Development Sales… Show more Grew services revenue from $45M to $200M though leading 4 sales call centers (1,200+ sales reps) 3 Technical Service Centers ( 750 Technicians) and 285 Retail stores (Gateway Country Stores) for small-medium business, strategic accounts, State/Local/Federal Government, K-12, Higher Education, by creating, implementing, launching, training, supporting and selling seventeen (17) new services to go along with Gateway computers and servers. Responsible for New Business Development Sales where we located, negotiated pricing, and contracts for a network of 220+ Independent Service Providers (VARs) to perform custom installation, IT, and consulting services that generated $12M in year one. Created an "Add-on Service Sales" program that generated $34M in new revenue by engaging service technicians to recommend and sell new services during telephone or web contact from customers. Oversaw team that reviewed, analyzed, wrote and implemented all Business Request For Proposals (RFPs & RFQs) for all business, education, and government accounts covering local, national and global coverage. Handled over200+ requests per year. Show less Grew services revenue from $45M to $200M though leading 4 sales call centers (1,200+ sales reps) 3 Technical Service Centers ( 750 Technicians) and 285 Retail stores (Gateway Country Stores) for small-medium business, strategic accounts, State/Local/Federal Government, K-12, Higher Education, by creating, implementing, launching, training, supporting and selling seventeen (17) new services to go along with Gateway computers and servers. Responsible for New Business Development Sales… Show more Grew services revenue from $45M to $200M though leading 4 sales call centers (1,200+ sales reps) 3 Technical Service Centers ( 750 Technicians) and 285 Retail stores (Gateway Country Stores) for small-medium business, strategic accounts, State/Local/Federal Government, K-12, Higher Education, by creating, implementing, launching, training, supporting and selling seventeen (17) new services to go along with Gateway computers and servers. Responsible for New Business Development Sales where we located, negotiated pricing, and contracts for a network of 220+ Independent Service Providers (VARs) to perform custom installation, IT, and consulting services that generated $12M in year one. Created an "Add-on Service Sales" program that generated $34M in new revenue by engaging service technicians to recommend and sell new services during telephone or web contact from customers. Oversaw team that reviewed, analyzed, wrote and implemented all Business Request For Proposals (RFPs & RFQs) for all business, education, and government accounts covering local, national and global coverage. Handled over200+ requests per year. Show less



InSystems

• Software Development
• 1 - 100 Employee

• Director of Sales - Western North America

  • Mar 1998 - Jul 2000

  Responsible for 10 Field Reps selling document assembly, document management, workflow, CRM and ERP software to the Financial, Insurance, and Healthcare markets. "Player-Coach" with $3.6M in personal sales and responsible for contract negotiations and closing of complex deals with customers and channel partners that increased revenue by $14K/contract. Road Warrior traveling 50%+ throughout Western North American and Canada. Responsible for 10 Field Reps selling document assembly, document management, workflow, CRM and ERP software to the Financial, Insurance, and Healthcare markets. "Player-Coach" with $3.6M in personal sales and responsible for contract negotiations and closing of complex deals with customers and channel partners that increased revenue by $14K/contract. Road Warrior traveling 50%+ throughout Western North American and Canada.



CDB Infotek (purchased by ChoicePoint then Lexis Nexis and now First Advantage)

• Santa Ana, California

• Regional Manager

  • 1992 - 1998

  Sold access to online public records used for pre-employment background checks, skiptracing of individuals/assets, credit checks, and due diligence. Sold access to online public records used for pre-employment background checks, skiptracing of individuals/assets, credit checks, and due diligence.



Southwestern Book Publishing

• Nashville, TN

• Door to Door Sales Representative

  • Jun 1982 - Aug 1982

  Summer job selling educational books door-to-door on commission basis in Hutchinson, KS (4 weeks), Ponca City, OK (4 weeks) and Stillwater, OK (4 week) during summer break while in college between Junior and Senior year. - Earned "I Wanna Win Medal" for working 82 1/2 hours per week (6 days/week-Mon to Sat 8AM-10PM) with best weekly sales revenue my last,13th week. Books Sold: (Power Division) Learn colors, ABCs & numbers. Intro to Reading through 3rd grade, Power Book - All… Show more Summer job selling educational books door-to-door on commission basis in Hutchinson, KS (4 weeks), Ponca City, OK (4 weeks) and Stillwater, OK (4 week) during summer break while in college between Junior and Senior year. - Earned "I Wanna Win Medal" for working 82 1/2 hours per week (6 days/week-Mon to Sat 8AM-10PM) with best weekly sales revenue my last,13th week. Books Sold: (Power Division) Learn colors, ABCs & numbers. Intro to Reading through 3rd grade, Power Book - All subjects from 1st to 12th grade (understanding, overview, how-to, and review of each subject) and Cookbook for last week as add on sell when delivering books. Show less Summer job selling educational books door-to-door on commission basis in Hutchinson, KS (4 weeks), Ponca City, OK (4 weeks) and Stillwater, OK (4 week) during summer break while in college between Junior and Senior year. - Earned "I Wanna Win Medal" for working 82 1/2 hours per week (6 days/week-Mon to Sat 8AM-10PM) with best weekly sales revenue my last,13th week. Books Sold: (Power Division) Learn colors, ABCs & numbers. Intro to Reading through 3rd grade, Power Book - All… Show more Summer job selling educational books door-to-door on commission basis in Hutchinson, KS (4 weeks), Ponca City, OK (4 weeks) and Stillwater, OK (4 week) during summer break while in college between Junior and Senior year. - Earned "I Wanna Win Medal" for working 82 1/2 hours per week (6 days/week-Mon to Sat 8AM-10PM) with best weekly sales revenue my last,13th week. Books Sold: (Power Division) Learn colors, ABCs & numbers. Intro to Reading through 3rd grade, Power Book - All subjects from 1st to 12th grade (understanding, overview, how-to, and review of each subject) and Cookbook for last week as add on sell when delivering books. Show less