Operations Manager

• Sep 2014 - Present

-Design, plan, and implement database projects that facilitate premium growth and retention on a $15M book of commercial insurance business -Prepare monthly reports to determine current-period premium payments so that accurate commissions are paid to the carrier and producers -Develop and implement accounting system solutions to issues as they arise. -Coordinate with key personnel to develop strategies to enhance day-to-day productivity and efficiency -Analyze payroll audits and… Show more -Design, plan, and implement database projects that facilitate premium growth and retention on a $15M book of commercial insurance business -Prepare monthly reports to determine current-period premium payments so that accurate commissions are paid to the carrier and producers -Develop and implement accounting system solutions to issues as they arise. -Coordinate with key personnel to develop strategies to enhance day-to-day productivity and efficiency -Analyze payroll audits and tax documents to determine accurate workers comp premiums -Communicate with insureds and agents to produce positive client outcomes Show less -Design, plan, and implement database projects that facilitate premium growth and retention on a $15M book of commercial insurance business -Prepare monthly reports to determine current-period premium payments so that accurate commissions are paid to the carrier and producers -Develop and implement accounting system solutions to issues as they arise. -Coordinate with key personnel to develop strategies to enhance day-to-day productivity and efficiency -Analyze payroll audits and… Show more -Design, plan, and implement database projects that facilitate premium growth and retention on a $15M book of commercial insurance business -Prepare monthly reports to determine current-period premium payments so that accurate commissions are paid to the carrier and producers -Develop and implement accounting system solutions to issues as they arise. -Coordinate with key personnel to develop strategies to enhance day-to-day productivity and efficiency -Analyze payroll audits and tax documents to determine accurate workers comp premiums -Communicate with insureds and agents to produce positive client outcomes Show less

Actuarial Assistant

• Jan 2013 - Dec 2013

Actuarial Intern

• Jan 2011 - May 2011

- Organized and summarized claim experience data with MS Excel to aid in pricing decisions. - Created database tables and queries using MS Access. - Assisted experienced actuaries in pricing group health products. - Worked with the pricing team to develop solutions to organize complex data sets. - Learned the fundamentals of the pricing process as it relates to group health products. - Edited mainframe SAS programs to retrieve relevant claim data for quarterly reporting. - Organized and summarized claim experience data with MS Excel to aid in pricing decisions. - Created database tables and queries using MS Access. - Assisted experienced actuaries in pricing group health products. - Worked with the pricing team to develop solutions to organize complex data sets. - Learned the fundamentals of the pricing process as it relates to group health products. - Edited mainframe SAS programs to retrieve relevant claim data for quarterly reporting.

Senior Office Claim Representative

• Jun 2007 - Aug 2010

- Analyzed vehicle damage estimates in a fast-paced work environment. - Verified coverage for property damage losses. - Determined appropriate financial exposure amounts based on facts of loss. - Communicated pertinent information to customers and agents. - Played a leadership role in developing new processes and procedures. - Analyzed vehicle damage estimates in a fast-paced work environment. - Verified coverage for property damage losses. - Determined appropriate financial exposure amounts based on facts of loss. - Communicated pertinent information to customers and agents. - Played a leadership role in developing new processes and procedures.