Experience

Connell Material Handling

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Territory Sales

  • Jan 2021 - Present

  Sales/Service Calls to businesses focusing on their needs for material handling equipment (forklifts, racking, and pallet jacks). Responsible for customer from initial discussion to implementation. Account types (manufacturer, third-party logistics, or service companies). Deliver of Largest Account in company history. Sales/Service Calls to businesses focusing on their needs for material handling equipment (forklifts, racking, and pallet jacks). Responsible for customer from initial discussion to implementation. Account types (manufacturer, third-party logistics, or service companies). Deliver of Largest Account in company history.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Field Supervisor

  • Apr 2020 - Oct 2020

  Served as supervisor to 20 Field Representatives, responsible for ensuring that the group met standards in collecting data from participants. Coached team to understand participants and discussed word path on how to overcome objections. Conducted conference calls with team and ride alongs with employee to see their performance in the field. Served as supervisor to 20 Field Representatives, responsible for ensuring that the group met standards in collecting data from participants. Coached team to understand participants and discussed word path on how to overcome objections. Conducted conference calls with team and ride alongs with employee to see their performance in the field.



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Group Vehicle Repair Manager

  • 2010 - 2018

  Developed and executed programs that managed fleet of 13K vehicles across St. Louis territory.● Expanded 40 maintenance shops across territory to service fleet, decreasing out-of-service time and improving safety score 15%.● Analyzed and adjusted team’s talk path with vendors changed questions or responses on certain maintenance repairs, decreasing spend for tires by $312K.● Evaluated and led program that focused locations on where to send certain vehicles when damaged, reducing repair cost 50% by using paintless dent repair.● Negotiated contract with body shops, reducing rates by 10%, and expenses by 7%.● Oversaw service facility with 12 technicians and maintained fleet of 3.5K units, ensuring consistency in process, safety, and expediting repairs.

• Assistant Vice President - Canadian Rental Operations

  • 2004 - 2010

  Partnered between operations in Canada and corporate office to improve presence and performance throughout territory. Traveled to provinces to evaluate locations appearance, customer service, sales, employee development, and cost control. Responsible for $425M in revenue, 500 locations, and 3,500 employees.● Grew market share 12% by asking and evaluating teams’ B2B sales through discussing competition and opportunities for growth.● Increased employee retention 5% through effective coaching in one-on-one and group settings. ● Headed national sales meeting by creating agenda, materials, discussion topics, and leading discussion with team to create strategies to increase revenue.● Implemented performance development meetings with senior management, increasing fleet growth from 37K to 46K vehicles.● Coached teams to have consistent processes with customers through preparation, hospitality and follow up, improving customer service scores by 2 points.