Experience

Travel Advantage Network

• United States
• Travel Arrangements
• 1 - 100 Employee

• President

  • Mar 2017 - Present

  Annapolis, Maryland, United States Travel Advantage Network (TAN) is a program developed to provide travel to popular destinations. TAN clients purchase travel weeks in bulk so they vacation at deeply discounted rates and secure endless opportunities to create lasting vacation memories. Since 1992, TAN clients have taken well over 700,000 worry-free vacations throughout the U.S., Mexico, the Caribbean and Europe.



The Art of Hospitality Podcast

• United States
• Hospitality

• Co-Host

  • Jan 2023 - Present

  Painting our vision of the vacation rental industry one episode at a time.



Delmar Beach Vacations

• United States
• Hospitality

• Owner

  • Jan 2023 - Present

  Annapolis, Maryland, United States Serving the Delaware and Maryland beaches. A nationally supported vacation rental management company focused on delivering world-class short-term rental experiences. The Delmar Difference: Leading with local boots-on-the-ground personnel that genuinely care and desire to make a difference. The Delmar Misson: Be indispensable to our homeowner partners and provide a world-class customer service for our guests. We anticipate unexpressed needs, offer transparent management… Show more Serving the Delaware and Maryland beaches. A nationally supported vacation rental management company focused on delivering world-class short-term rental experiences. The Delmar Difference: Leading with local boots-on-the-ground personnel that genuinely care and desire to make a difference. The Delmar Misson: Be indispensable to our homeowner partners and provide a world-class customer service for our guests. We anticipate unexpressed needs, offer transparent management practices, and focus our efforts on delivering the highest level of customer service. Show less



Pyramid Office Park

• United States
• Real Estate

• President

  • Jan 2016 - May 2022

  Annapolis, Maryland, United States Pyramid Office Park is a commercial property in the heart of a thriving medical services area of the greater Baltimore area. Central to the UM Baltimore Washington Medical Center we offer and provide space that places businesses in the best locations to grow and thrive. (SOLD)



MetaCoastal, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Chief Real Estate Officer

  • Jan 2016 - Mar 2017

  Annapolis, MD A privately held real estate investment portfolio service entity providing end to end asset management service for residential and commercial properties - Ranging from small condos to large homes, boutique hotels and commercial properties. Establishing and surpassing market standards for ROI and providing owner investors with a proven hands-off asset maximization and growth service that is unmatched.



Elevate Cleans

• Hospitality
• 1 - 100 Employee

• Chief Operating Officer

  • Aug 2013 - Jan 2016

  Annapolis, Maryland, United States Elevate Cleans is a full-service resort housekeeping and facility services company that has cared for thousands of vacation, residential, and commercial properties across the nation. Why do clients choose us? It starts with our people. At Elevate Cleans, we have a different approach to resort housekeeping and facility services. It starts with our people. We don’t simply hire staff; we invest in cleaning and maintenance talent—experts you can count on to care for the long-term value of… Show more Elevate Cleans is a full-service resort housekeeping and facility services company that has cared for thousands of vacation, residential, and commercial properties across the nation. Why do clients choose us? It starts with our people. At Elevate Cleans, we have a different approach to resort housekeeping and facility services. It starts with our people. We don’t simply hire staff; we invest in cleaning and maintenance talent—experts you can count on to care for the long-term value of your property. Show less



Luggage Services and Logistics (Bags Inc. Enterprise)

• Chief Operating Officer

  • Sep 2011 - Mar 2013

  Orlando, Florida A privately held company providing a multitude of products and services to the hospitality and travel industries. As COO, I directed the overall operations of this rapid growth and fast paced, entrepreneurial company, including full P&L responsibility. During this time, we were able to expand our presence across a number of major markets. I led the integration of operations in order to bolster growth, revenue and infrastructure. We were also able to increase revenues and… Show more A privately held company providing a multitude of products and services to the hospitality and travel industries. As COO, I directed the overall operations of this rapid growth and fast paced, entrepreneurial company, including full P&L responsibility. During this time, we were able to expand our presence across a number of major markets. I led the integration of operations in order to bolster growth, revenue and infrastructure. We were also able to increase revenues and launch a new services through acquisitions of competitors. During my tenure as COO, we were able to improve margins and operating performance through a variety of process and business improvements. Show less



Bags Inc.

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Executive Vice President of Operations

  • Jun 2009 - Sep 2011

  Orlando, Florida Area As EVP of Operations, I implemented a labor management and payroll solution that saved labor costs, improved margins and reduced billing errors. I was able to significantly reduce expense by working with our vendors to implement processes, procedures and policies to better manage their work, billable hours and productivity. In addition, we were able to reduce customer claims and related expenses in a high liability environment.



AirTran Airways

• Airlines and Aviation
• 700 & Above Employee

• Director, Customer Service and Education

  • Mar 2003 - Jun 2009

  Greater Atlanta Area I led the development, training and execution of all airport policies and procedures for the Customer Service Department, as well as for Cargo and Corporate Security. I had a broad scope of accountability, including day-to-day operations, front-line revenue performance and regulatory compliance for over 2,600 AirTran employees. During my tenure, we reduced customer complaints 50% by reorganizing staff and leveraging efficiencies. We improved on-time performance 15% and reduced… Show more I led the development, training and execution of all airport policies and procedures for the Customer Service Department, as well as for Cargo and Corporate Security. I had a broad scope of accountability, including day-to-day operations, front-line revenue performance and regulatory compliance for over 2,600 AirTran employees. During my tenure, we reduced customer complaints 50% by reorganizing staff and leveraging efficiencies. We improved on-time performance 15% and reduced the internal complaints for lost baggage 88%. Show less



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Ground Operations

  • Dec 1993 - Mar 2003

  Greater Atlanta Area Directed the strategic planning and tactical management for over 300 daily flight operations. I had a key leadership role in the development and implementation of business and operational standards in a very dynamic environment.