Experience

Bioeconomy Institute, Iowa State University

• United States
• Research Services
• 1 - 100 Employee

• Contracts and Grants Coordinator

  • Jan 2018 - Present



Ames Laboratory

• United States
• Research Services
• 200 - 300 Employee

• Administrative Specialist II

  • Feb 2014 - Jan 2018

  I oversee financial and administrative responsibilities for multiple principal investigators and their research groups within Iowa State University's Chemistry department and Ames Laboratory's Division of Chemical and Biological Sciences. This requires a deep understanding of policies and procedures, for both institutions, in the areas of (budgeting, accounting, payroll, proposal submission, reporting, purchasing, travel, facilities, etc.).Program Assistant I: 02/14 - 12/14Administrative Specialist II: 01/15 - 01/18



CDS Global

• United States

• Telephone Sales / Customer Service Representative

  • Jan 2012 - Feb 2014

  Answered inbound phone calls for 50+ magazine titles, operated AS400 and SIN database/sales programs, updated clients with recurring account problems, provided reverse-mentoring for employee acquisition advertisements, surpassed sales goals, and trained new employees. Answered inbound phone calls for 50+ magazine titles, operated AS400 and SIN database/sales programs, updated clients with recurring account problems, provided reverse-mentoring for employee acquisition advertisements, surpassed sales goals, and trained new employees.



Gateway Hotel & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services / Reservations

  • Mar 2011 - Jan 2012

  Assisted with operation of the most prestigious hotel in Ames, Iowa through direct customer interaction, coordination of departments, completion of reservations, advanced multi-tasking and problem-solving, & thorough understanding of hospitality programs and policies. Assisted with operation of the most prestigious hotel in Ames, Iowa through direct customer interaction, coordination of departments, completion of reservations, advanced multi-tasking and problem-solving, & thorough understanding of hospitality programs and policies.



HomeRidge Inn & Suites

• Hospitality
• 1 - 100 Employee

• Guest Services / Priority Club Reception Host

  • Oct 2010 - Mar 2011

  I assisted the Holiday Inn/HomeRidge Inn & Suites during its name-change transition period. I spoke directly with customers, coordinated a manager’s reception, reported feedback and potential solutions to the General Manager, trained employees, operated the hotel alone & with a team, became proficient with hotel’s coordination / reservation systems. I assisted the Holiday Inn/HomeRidge Inn & Suites during its name-change transition period. I spoke directly with customers, coordinated a manager’s reception, reported feedback and potential solutions to the General Manager, trained employees, operated the hotel alone & with a team, became proficient with hotel’s coordination / reservation systems.



4-Panel Footprint

• Temporary Event Coordinator

  • Nov 2009 - Jan 2010

  While taking classes at Iowa State University, I acted as liaison between directors of “4-PF” and Iowa State University Dance Marathon, provided informed suggestions for event theme, coordinated event preparation, itinerary, and arrival plan of “4-PF”, and acquired/arranged media on day of event. Upon completion and success of the event I followed up with ISU regarding event satisfaction. While taking classes at Iowa State University, I acted as liaison between directors of “4-PF” and Iowa State University Dance Marathon, provided informed suggestions for event theme, coordinated event preparation, itinerary, and arrival plan of “4-PF”, and acquired/arranged media on day of event. Upon completion and success of the event I followed up with ISU regarding event satisfaction.



American Licorice Co.

• Customer Marketing Intern

  • May 2009 - Jul 2009

  While taking classes at Iowa State University, I evaluated promotions, generated reports, gave presentations, compiled proof of promotions, managed access rights, identified spending variances, summarized sales vs. previous years, organized third party data, edited product fact sheets, created a five-year profitability analysis, and wrote the department newsletter. While taking classes at Iowa State University, I evaluated promotions, generated reports, gave presentations, compiled proof of promotions, managed access rights, identified spending variances, summarized sales vs. previous years, organized third party data, edited product fact sheets, created a five-year profitability analysis, and wrote the department newsletter.



Flooring Xpress of Milan

• Various

  • Jan 2005 - Jan 2009

  Website editing, online advertisement, display arrangement/set-up, housekeeping/clerical activities, first customer contact, use of heavy machinery, and other duties as needed. My father, as CEO, required a variety of help in the in the warehouse, on the sales floor, and online; I assisted in whatever way possible. Website editing, online advertisement, display arrangement/set-up, housekeeping/clerical activities, first customer contact, use of heavy machinery, and other duties as needed. My father, as CEO, required a variety of help in the in the warehouse, on the sales floor, and online; I assisted in whatever way possible.



Group O

• Outsourcing/Offshoring
• 300 - 400 Employee

• Contract Management Summer Intern

  • May 2008 - Aug 2008

  Worked with customers and coworkers to create an efficient working environment by updating customer information, creating research reports, arranging audits, pointing out unsatisfactory margins, verifying stocking agreements, assisting with travel arrangements, etc. Worked with customers and coworkers to create an efficient working environment by updating customer information, creating research reports, arranging audits, pointing out unsatisfactory margins, verifying stocking agreements, assisting with travel arrangements, etc.



ISU Office of Admissions

• Student Admissions Representative

  • Aug 2007 - Mar 2008

  While taking classes at Iowa State University, I made outgoing calls to prospective students for Iowa State University. Used MS Access and MS Word to find and record information about students and their call history. Use of databases to find person-specific information and present it to them while holding a conversation. Required knowledge of the school application process and offered majors. While taking classes at Iowa State University, I made outgoing calls to prospective students for Iowa State University. Used MS Access and MS Word to find and record information about students and their call history. Use of databases to find person-specific information and present it to them while holding a conversation. Required knowledge of the school application process and offered majors.



Iowa State University

• United States
• Higher Education
• 700 & Above Employee

• Career Services Office Assistant

  • Aug 2006 - Mar 2007

  While taking classes at Iowa State University, I demonstrated the uses of ISU’s Career Management Services (CMS) system to students, answered phone calls, and booked appointments. I showed visiting employers around the career services office and helped them become acquainted with all that Iowa State University has to offer. While taking classes at Iowa State University, I demonstrated the uses of ISU’s Career Management Services (CMS) system to students, answered phone calls, and booked appointments. I showed visiting employers around the career services office and helped them become acquainted with all that Iowa State University has to offer.



Fareway Grocery Stores Inc

• United States
• Retail Groceries

• Customer Service / Stocker

  • Jun 2004 - Aug 2006

  Provided cust. service, fulfilled stocking duties, signed invoices, maintained dairy and frozen food sections, unloaded pallets, directed customers, bagged groceries, answered calls, and performed physical inventory in a retail grocery environment. Provided cust. service, fulfilled stocking duties, signed invoices, maintained dairy and frozen food sections, unloaded pallets, directed customers, bagged groceries, answered calls, and performed physical inventory in a retail grocery environment.