Experience

CyraCom Language Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Translation & Localization Sales Consultant

  • Oct 2021 - Present

  Cyracom is a language services leader that provides Interpretation and Translation services to thousands of organizations worldwide. Providing the best language services is a complex formula, and CyraCom considers every piece of the equation: quality, availability, security, speed and accessibility, and client support. We currently have eight secure contact centers in the United States with an average of 350 employee interpreters working at each location. Verified Data Security We meet several international standards for quality processes and hold the following ISO certifications: ISO 27001:2013 – Information Security Management System ISO 9001:2015 – Quality Management System ISO 13485:2016 – Quality Management System for Medical Device Translation ISO 17100:2015 – Translation Services We also follow the ISO 13611:2014 Guidelines for Community Interpreting



acutrans

• United States
• Translation and Localization
• 1 - 100 Employee

• Director, Business Development

  • Mar 2020 - Sep 2021

  Develop and improve the company’s sales strategy through pipeline volume growth, reducing sales cycle length, and ultimately increasing the average purchase volume and growing monthly sales revenue.  Developed executive summary and associated proposal and marketing collateral. Administer RFP capture process, from pre-bid research to post-submission analysis. Developed email marketing content and executed strategic email marketing campaigns that increased brand awareness.  Convert new leads into clients’ through market intelligence, heavy cold calling, consultative selling, and networking initiatives. Closed new accounts in industry sectors amongst technology, financial, education, healthcare, and business.  Implemented sales metrics that provide visibility to progress of key business variables driving customer adoption and revenue growth of company’s core service offerings which include Translation, Localization, OPI, VRI and On-Site.



Interpreters Unlimited, Inc.

• United States
• Translation and Localization
• 1 - 100 Employee

• Manager, Business Development

  • 2016 - 2019

  Advanced rapidly and progressed to the parent company, promoted to Business Development from the Manager of Operations of Interpreter Workforce Solutions, LLC., reported directly to the President of the start-up staffing agency.  Delivered comprehensive execution management across functional areas and executed the agency launch; ensured all business measurements and service level agreements.  Accelerated growth through outside sales, social media platforms, digital marketing, and phone solicitation strategies that delivered new business accounts to include Over-the-Phone and Video Remote Interpreting, Conference Interpreters through Remote Simultaneous Interpretation technology, Onsite Interpreters, Translation and Localization. Increased brand awareness across industry networking events, tradeshows, and conferences.  Transformed business development strategies across the national territory, increased sales by 40% year-one brought $350k, year-two brought $1.2M net-new revenue; closed new accounts within industry sectors amongst technology, healthcare, life sciences, and education.  Produced high-impact recruitment and selection processes that delivered a 35% rate of hire monthly inside six-months of executing "best practices" on sourcing talent, on-boarding, retention strategies, employee engagement, and incentives.  Set and consistently achieved ambitious financial, sales, and marketing goals; minimized costs and timelines by continually improving operational processes.



Vario

• United States
• Events Services
• 1 - 100 Employee

• Manager, Operations & Logistics

  • 2013 - 2016

  Provided vendor management solutions and continuous process improvements to a full-service global event management organization across 800 events annually. Administered operations, logistics, procurement, full life cycle recruitment, and staffing technical labor.  Built formalized processes that delivered much-needed structure, ownership, and accountability through the company’s merger and acquisition of AV Event Design; aligned operations and drove efficiencies which standardized procedures.  Assessed and evaluated the current state-initiated improvements that achieved cost-effective successful event execution.  Drove scalable operations across freelance labor that enabled agility and instituted benchmarks and scorecards that judiciously held vendors accountable to KPIs and SLAs and reduced labor costs by 25%.  Structured formal sales programs that managed sales reps across client events and ensured alignment with the clients’ vision. Drove sales and marketing initiatives, including lead generation through trade shows, client events, and industry networking events.  Hired, built, and coached high-performing teams which effectively improved customer satisfaction index scores.



All Team Staffing

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Managing Director

  • 2003 - 2013

  Built an impressive record of accomplishments while increasing scope and responsibility from Branch Manager, to promotion and oversight of a 10-member team, $2M+ budget and the strategic direction over operations, sales, and customer service.  Drove a 60% operating cost reduction, consistently achieved 90%+ quality ratings, and 97% customer satisfaction scores.  Developed and led customer engagement strategies that leveraged needs assessments, extensive research on staffing trends and developments; increased business through consultative selling and marketing effectiveness across enterprise networks, and social media.  Delivered ground-breaking results through creative and effective sourcing strategies that led to significant base retention, growth, and world-class service; maintained exceptionally high fill ratios in placing top talent in key positions.  Influenced high-yielding accounts’ key stakeholders through sophisticated negotiations that led Y-O-Y consistent growth.  Recognized for “Outstanding Sales Performance” that earned “Champion’s Club Bronze Award, 2011”; “Top Sales Award, 2010”; two consecutive years “Gold Gross Profit Club, 2006, 2005; and Million Dollar Club, 2006.  Spearheaded the second location, oversaw two regional offices and implemented cutting-edge technology, built and delivered formalized policies and procedures and drove revenue from zero to $600K and achieved $2M over two-years.