Experience

Virginia Tech School of Architecture + Design

• United States
• Architecture and Planning
• 1 - 100 Employee

• Computing Technology Manager

  • Dec 2018 - Present

  Manage team to help maintain equipment, assist customers with their printing needs, and to produce internal video training resources.Yearly hire and train workers.Create and maintain documentation for the department.Maintain department budget and research new technology to implement.Setup, manage, and maintain department servers, domain, & workstations.Setup and maintain classroom A/V technology.Worked with outside vendors to manage various equipment and resources.

• Information Technology Specialist

  • Feb 2015 - Dec 2018

  Monitor incoming phone calls and e-mails.Assist walk-in customers with questions and repair requests.Configuring and troubleshooting computer hardware & software.Maintain and perform regular maintenance on print lab equipment & servers.Work individually and with others to ensure equipment is repaired quickly.



Poppy Plum Media

• United States
• Media Production
• 1 - 100 Employee

• Technical Director

  • Jun 2018 - Present

  Researched and made recommendations for all equipment & software purchases. Worked as cinematographer & sound director on multiple projects. Assisted with recruitment of team members Researched and made recommendations for all equipment & software purchases. Worked as cinematographer & sound director on multiple projects. Assisted with recruitment of team members



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Client Field Technical Services Associate

  • Sep 2013 - Nov 2014

  Monitor incoming phone calls, e-mails, and work queue requests. Work individually and with other technicians to ensure requests are completed quickly. Assist walk-in customers with questions and repair requests. Configuring and troubleshooting computer hardware & software. Monitor incoming phone calls, e-mails, and work queue requests. Work individually and with other technicians to ensure requests are completed quickly. Assist walk-in customers with questions and repair requests. Configuring and troubleshooting computer hardware & software.



BBS Computers

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Repair Technician

  • Oct 2012 - Sep 2013

  Troubleshooting and resolving computer hardware & software issues. Implement multi-tasking skills on a daily basis to ensure that repairs are completed on time to maintain consistent customer service. Troubleshooting and resolving computer hardware & software issues. Implement multi-tasking skills on a daily basis to ensure that repairs are completed on time to maintain consistent customer service.



Southeastern Baptist Theological Seminary

• United States
• Higher Education
• 100 - 200 Employee

• IT Help Desk Technician

  • Oct 2008 - Jul 2012

  Monitored incoming phone calls, e-mails, and work queue requests. Worked individually and with other technicians to ensure requests were completed quickly. Assisted walk-in customers with questions and repair requests. Responsible for setup and management of staff phone and Active Directory accounts. Extensive work configuring and troubleshooting: Computer hardware & software, mobile devices, wired & wireless networks, and local & network printers. Monitored incoming phone calls, e-mails, and work queue requests. Worked individually and with other technicians to ensure requests were completed quickly. Assisted walk-in customers with questions and repair requests. Responsible for setup and management of staff phone and Active Directory accounts. Extensive work configuring and troubleshooting: Computer hardware & software, mobile devices, wired & wireless networks, and local & network printers.



Collinsville Printing Co., Inc.

• Graphic Designer

  • Jun 2006 - Aug 2008

  Communicated directly with customers to develop designs that met their needs, to ensure customer satisfaction. Worked with the printers to make certain design work was prepared for print, and assisted in managing one of the print servers. Setup and managed the company's FTP server to allow clients to upload and download files needed for their orders. Communicated directly with customers to develop designs that met their needs, to ensure customer satisfaction. Worked with the printers to make certain design work was prepared for print, and assisted in managing one of the print servers. Setup and managed the company's FTP server to allow clients to upload and download files needed for their orders.



Bassett Mirror Company, Inc.

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Assistant Help Desk Technician

  • Jun 2000 - Dec 2005

  Assisted the Network Administrator with printing and distributing the company's daily reports. Extensive work as a desk side technician diagnosing and repairing computers. Assisted the Network Administrator with printing and distributing the company's daily reports. Extensive work as a desk side technician diagnosing and repairing computers.



Computer Workshop

• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Repair Technician

  • Oct 2002 - Dec 2003

  Troubleshooting and resolving computer hardware and software issues. Implement multi-tasking skills on a daily basis to ensure that repairs are completed on time to maintain consistent customer service. Troubleshooting and resolving computer hardware and software issues. Implement multi-tasking skills on a daily basis to ensure that repairs are completed on time to maintain consistent customer service.