Opera Cloud implementation trainer / consultant

• Dec 2022 - Present

Involved with the overall process of Opera Cloud (PMS) hardware and software installations including classroom implementation and training. Responsible for pre and post installation follow-ups

Windows 7 Migration Specialist – 98% Nationwide Travel (road warrior)

• Dec 2018 - Present

Employed as a 1099 contractor for Windows 7 Migration Project for “all” Sonic restaurants nationwide.Responsible for upgrading all server’s and Micros workstations from Windows 7 to windows 10.Updated user accounts and applications using SCCM (created by Oracle) from Windows XP Professional and windows 7 Enterprise. Used Microsoft USMT to capture user profiles and data and SCCM to push migration scripts and application installs.Assists with resolution of daily trouble tickets related to migration of the day. Show less

Hardware Specialist

• Jan 2020 - Present

Responsible for the hardware installation and support for O'Charleys restaurants accross the United States Responsible for the hardware installation and support for O'Charleys restaurants accross the United States

Implementation Specialist

• Dec 2018 - Present

• Install Simphony POS systems in Hotels, bars, and restaurants • Configure servers to communicate with all other computers • Configure switches and routers • Properly patch all network cables to correct ports • Troubleshoot all Network/Communications errors between interfaces • Configure server to communicate with PMS / POS interfaces • Install remote IP Printers • Configure and program software to perform the way the customer requests • Correct any programming errors • Troubleshoot all software and hardware problems • Teach, and train end users on our systems • Teach and train Ownership and Management on how to interpret information from their system reports • Train new Oracle hire on every aspect of this position • Provide Live customer support after installation of equipment. Show less

Implementation Specialist

• Jan 2021 - Jan 2021

Installed and trained 350 credit card devices for Marriott's Gaylord Hotel's Installed and trained 350 credit card devices for Marriott's Gaylord Hotel's

Leasing Consultant

• May 2017 - Dec 2018

Property management systems training and implementation

• May 2001 - Aug 2017

Property Management Systems Software Support and Implementation Trainer: • Mentored more than twenty junior training analysts, developing more than half into future project team leaders. • Team supervisor to ensure client level satisfaction. • Provide online and personal client feedback for hotel franchises / staff / management with hospitality question and answer consulting. • Provide software systems support for analyzing and troubleshooting 5 different hotel property management systems. • Worked as lead instructor for WinPm project, conducting over 250 onsite implementation and training projects for clients in the US and Canada. • Drafted written training materials for clients and new instructors which have remained in use for over seven years. • Prepared training outlines for instructors as well as retraining programs tailored to individual clients, allowing us to retain sensitive accounts through results in the field. • Provided network server/architecture consultation and support for hotel staff and management, creating more efficient ways to service our clients. • Performed beta tests at client sites of new hotel releases and components, resulting in first deployment of the Nova Plus credit card interface. • On call travel to assist in additional property management systems training. Show less

Hotel / Resort and Property Management Information Consultant

• Sep 1992 - May 2001

Hospitality “PMS” Implementation Trainer and Consultant: • Managed and consulted all aspects of Holiday Inn’s / Best Western property management systems. • 95% travel for software training and installation. • Supervised and spot-checked the hospitality trainers worldwide to ensure high standard of performance and professionalism. • Responsible for quarterly evaluations for trainers in the field. • Managed a team of 15 employees. • Wrote and maintained project book documentation as part of an ongoing basis. • Initiated bi-weekly conference calls with the training team and management to collaborate ways to enhance both the project and training syllabus. • Worked directly with various resorts / hotels on implementing the above changes. • Developed and maintained a daily Excel tracking sheet to help manage and contain any selective problems. On call hospitality help desk & support consultant, property manager administrator and interface technician. Promoted to project manager within this period. • QA'd and field-tested Holiday Inn (Holidex) CRS and Lanmark 2-way interface, enabling International properties to use a standard property management and reporting system. • Specialized in high profile projects for special needs and "VIP" Holiday Inn Franchises, building a pattern of success which enabled Cyntergy to retain the client contract throughout. Show less

Front Office Manager

• May 1985 - Aug 1992

Front Desk Manager: • Managed 15 full time and 6 part time employees. • Hired and trained new and existing front desk and housekeeping employees. • Negotiated long term corporate contracts to sustain occupancy and increase hotel revenue. • Increased customer satisfaction and franchise grade. • Helped raise occupancy rate every quarter for 3 years in a row. • Help raise corporate occupancy rate from 40% to 80%. Front Desk Manager: • Managed 15 full time and 6 part time employees. • Hired and trained new and existing front desk and housekeeping employees. • Negotiated long term corporate contracts to sustain occupancy and increase hotel revenue. • Increased customer satisfaction and franchise grade. • Helped raise occupancy rate every quarter for 3 years in a row. • Help raise corporate occupancy rate from 40% to 80%.