Experience

Connect-it Communications Ltd
• United Kingdom
• Telecommunications
• 1 - 100 Employee
• Sales Manager

  • Jan 2023 - Present

Radius Connect Solutions
• United Kingdom
• Telecommunications
• 100 - 200 Employee
• Hosted Voice & Connectivity Specislist

  • Sep 2021 - Jan 2023


Focus Group (UK)

• United Kingdom
• Retail Office Equipment

• Business Development Manager

  • Mar 2013 - Sep 2021

  RTF Networks approach is clear: we provide innovation and excellence to our customers. We offer a range of voice and data solutions to businesses across the UK and are devoted to technology. We aim to talk to our customers in easy-to-understand terms, meaning they can benefit from better communications without all the jargon. We consult each client individually to make sure we offer the ideal solution for their needs. Thanks to our relationships with the leading network suppliers, we only provide 'best of breed' technologies over proven next generation networks. We talk to each customer and act on their queries and concerns, ensuring we improve their communications while keeping them updated every step of the way. Organisations often try to impress customers with technical language, promising to improve customer experience and deliver the next 'big idea'. Instead, we remove the hyperbole and stick to basics, setting foundations that we can then build from. After talking to us, you won't be left Googling terms - we'll make everything clear for you. We take great pride in our customer service and enjoy developing strong relationships with our clients. We are also proud to be part of the Focus Group of companies, which is one of the fastest growing technology companies across Europe, Middle East and Africa (EMEA). After achieving consistent growth and developing an excellent financial record, Focus has repeatedly featured in the Sunday Times Tech Track 100 and the Deloitte Technology Fast 500 awards as one of the fastest growing technology businesses across EMEA. Show less



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Sales Account Manager

  • Jan 2012 - Feb 2013

  My role was to account manage and upsell to both new and existing BT customers in the North and East Kent area. I had a monthly target of 20K gross profit and a strategic target of 5 mobiles, 5 broadband, 5 WLR lines and 5 qualified appointments. Main duties were as follows: Acquisition: Cold calling non-BT customers in an aim to win back their business. A difficult, but challenging part of my job which required me to analyze customers’ bills, provide them with a cost comparison and then win their business based on a cost-effective solution. Account management: Looking after and maintaining existing BT accounts, plus up-selling a range of products such as broadband, mobile, wireless internet, lease lines and hosted solutions. I was also required to defend any customers that were looking to leave BT by performing regular account reviews. Leads generation: Identifying switch opportunities and booking appointments for the field team. These leads were generated by approaching multiline customers and explaining to them the benefits of having a telephone system. For example; reduced line rentals, ability to transfer calls, voicemail, direct dials, call queuing etc. We also targeted moving customers and those who were interested in upgrading existing telephone systems. Show less