Experience

The Joule

• United States
• Hospitality
• 1 - 100 Employee

• Managing Director

  • Apr 2023 - Present



Hospitality Operations Strategies, LLC

• Grand Junction, Colorado Area

• Owner

  • Jan 2013 - Present

  Provide operational insight as well as repositioning for hospitality assets. Recent example: Spearheaded project to reposition Caribbean destination from fly fishing destination to year-round resort and therefore attract potential homeowners for 60+ beachfront lots. Assisted in creation of property management group in order to separate from resort management company. reviewed and influenced all service standards, operational procedures, staff onboarding and property cultural programming , culinary sourcing and experience, and long-term management investment. • Improved guest experience and service delivery scores to 96.2% rating experience as “excellent.” • Consistently increased gross sales while improving flow by average of 25% from 2014-2018. Show less



HHM Hotels

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Sep 2019 - Apr 2023



Mystic Marriott Hotel & Spa

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2019 - Sep 2019

  The Mystic Marriott & Spa is the hub for corporate, group, conference and leisure travel in the beautiful Mystic, CT shore region. This destination is an architecturally stunning Connecticut fully renovated hotel featuring 285 guest rooms and suites. Visitors can experience the famous Mystic Seaport, Mystic Aquarium, championship golf, beautiful beaches, the US Coast Guard Academy and nearby Mohegan Sun and Foxwoods Casinos. Guest can indulge in the on-site services at our enhanced Elizabeth Arden Red Door Spa. Conveniently located between New York and Boston, the Mystic Marriott offers a unique location for business meetings, conferences, social events & weddings with over 20,000 sq-ft of flexible interior event space accompanied by another 25,000 exterior space. Show less



The High Lonesome Ranch

• De Beque, Colorado

• President and CEO

  • Jan 2010 - Oct 2018

  Created unique lifestyle brand by promoting unique, innovative guest experiences with an engaging and authentic outdoor experiences and education. Guided vision and mission for associates and guest services. Worked to analyze trends and supported enhancements to challenge and refine company's product offerings. Set project timelines and ensured teams completed milestones on time while meeting quality assurance standards. Cultivated positive, loyal relationships with associates, guests, vendors, NGO's, local state and federal agencies. Grew brand recognition on local, regional and national level. Developed, served and influenced on national stage concerning large scale land stewardship, national energy policies with responsible outcomes for key stakeholders, water law and productive use with accountability. • Managed multi-faceted business valued at $200M+ and covering nearly 400 sq. mi. of land management and usage. • Developed business objectives, including 8 disciplines with short-term strategies for sustainable growth. • Grew year 2 sales revenue 46% and decreased overall costs 23% as compared to year 1. By year 5, sales growth increased nearly 135% and expenses reduced 56%+ to year 1. • Achieved consistent guest experience scores of 97%+ “exceeded expectations” for 8 years. • Spearheaded 25+ cross-functional initiatives to lower marketing costs ~72% while doubling inquiry and guest call capacity/response time. • Mentored 22 departmental leaders to ensure smooth adoption of Standard Operating Procedures (SOPs) and guidelines. • Worked with 6 partners and Board to achieve short-term sales goals and long-term strategies that would bring positive solutions for decades to come. • Participated in community affairs and networked with customers/prospects/partners at 30+ events per year. ranging from Colorado Parks and Wildlife, Trout Unlimited, Western Landowners Alliance to local counties Oil and Gas Advisory Board Chairman. Show less



Sage Hospitality Group

• United States
• Hospitality
• 700 & Above Employee

• Executive Vice President

  • Jan 1999 - Jan 2010

  Collaborated with senior leaders to create mission and vision statements. Implemented key performance indicators to track, measure, and analyze effectiveness of operations and employee productivity. Directed cost control and maximized spending through budget restructuring. Maintained comprehensive knowledge of key metrics, trends, and variances to provide superior guest service and meet demanding sales objectives. Drove brand recognition and sales performance goals while mitigating business risk. Assisted with marketing plans and advertising initiatives.• Oversaw portfolio of up to 40 properties and annual revenue of $140M+.• Managed $35M+ in annual Property Improvement Plan (PIP)/renovation budgets.• Exceeded company objectives regarding profit flow-through, GSS scores, and key performer retention. • Supervised and mentored associate base of 1600+ employees and maintained positive relationships with staff, executives, and stakeholders.• Facilitated strong communication and rapport with up to 11 partnership groups simultaneously.• Mentored 8 General Managers of the Year over 12-year span as VP.• Attended 4 trade shows and 100+ client meetings per year to promote company brand and build positive rapport with prospects and partners.• Established performance goals for 8 departments and provided valuable feedback.• Managed talent acquisition and retention functions for all management team associates.• Worked with 12+ support teams to remedy issues related to product, service, and accounting.• Oversaw leading hotel brands, including Marriott Full Service, Marriott Courtyard, Marriott Fairfield Inn, Marriott Residence Inn, Marriott Town Place Suites, Hilton Full Service, Hilton Garden Inn, Hampton Inn, Homewood Suites, Holiday Inn, Westin, Sheraton Hotels, and 21c Museum Hotel. Show less

• Regional VP

  • Feb 1992 - Jan 1999

  Mentored a highly efficient team that focused on internal and external results. Our team oversaw new development of both unban and suburban opportunities across multiple brand and boutque markets as well as rebranding and positioning of existing assets. Additionally was responsible for creating innovative approaches to improve communication lines among our 40+ hotels and operating teams to drive performance, recognition and our results metrics across all brand and operational measurements. Strategically grow the organization in alignment with our strategic vision and partnerships. Responsible to grow our mission of: "To be recognized by our customers as the best in our business" Show less