Operations Manager

• Feb 2021 - Present

Account Manager, Supervisor

• Feb 2020 - Feb 2021

Business Operations Supervisor

• Apr 2019 - Feb 2020

Implementation Specialist

• Jan 2019 - Apr 2019

Cargo Claims- Lead

• Jun 2017 - Dec 2018

Cargo Claims Handler

• Dec 2015 - Jun 2017

Skilled Trades & Commercial Recruiter

• Feb 2015 - Dec 2015

Customer Service Manager

• Aug 2014 - Oct 2014

Effectively managed a team of seven Customer Service Representatives in day-to-day transportation operations. Provided spot quoting for freight as well as worked with others in our management team to accurately forecast our capacity on a daily and weekly level.Worked directly with our Customer Service team to review and documents current process find potential improvements.Created tools based on internal and external customer needs to improve overall customer experience Effectively managed a team of seven Customer Service Representatives in day-to-day transportation operations. Provided spot quoting for freight as well as worked with others in our management team to accurately forecast our capacity on a daily and weekly level.Worked directly with our Customer Service team to review and documents current process find potential improvements.Created tools based on internal and external customer needs to improve overall customer experience

Customer Service Supervisor

• Jul 2012 - Aug 2014

Managed a team of seven Customer Service Representatives in day-to-day operations.Was a key point of contact for new accounts being transitioned to Distribution within the Seattle Branch.Proactively managed departments Accounts Receivable and Accounts Payable.Oversaw monthly department billing .Worked with Customers and warehouse personal to develop effective account processes.Interviewed potential candidates for Customer Service positions within the department.Planned staffing levels around customer predicted sales forecasts.

Customer Service Lead

• Aug 2011 - Aug 2012

One of the key points of contact for new accounts being transitioned to Distribution within the Seattle Branch.Proactively sought out resources and tools within the Expeditors Global Network to improve overall service and customer experience.Worked with Customers and warehouse personal to develop effective account processes.Proactively managed departments Accounts Receivable and Accounts Payable.Oversaw monthly department billing .Developed templates and tools to streamline data entry within our Warehouse Management System

Customer Service Representative

• Oct 2006 - Aug 2011

Was a key team member in transition several large accounts to the Distribution program at the Seattle branch.Provided ongoing communication to multiple customers in order to manage expected daily volumesEstablished KPI measurement tools to track daily, weekly and monthly progress to help exceed customer expectations.Reduced customer transportation expenses.Proactively sought out ways to improve and enhance Expeditors services with each customer.Successfully implemented workflow efficiencies in order to exceed customer expectations