Chaplain

• May 2021 - Present

Parttime Sales Associate

• Apr 2020 - Apr 2021

Senior Technical Service Representative

• Jul 2000 - Jul 2019

Provided complex electro-mechanical troubleshooting on Thermal Printers & Sign Making Equipment. Sustained superior skills on assigned products for troubleshooting, repair and maintenance techniques.• Built and maintained successful relationships with Field Technicians, distributors and customers to provide a consistent customer-focused approach to resolve problems and ensure retention.• Provided technical training to benefit the on-boarding process and provide an improved process to resolve technical issues. • Minimized business interruption for clients by performing on-site repairs & maintenance.• Documented call activity details into SAP including submitting accurate records of test reports and service reports.• Complied with regulatory and operational procedures by meeting maintaining service fail-safe standards. Show less

Technical Specialist

• Nov 1994 - Jul 2000

Provided complex electro-mechanical troubleshooting on Thermal Printers & Sign Making Equipment. Sustained superior skills on assigned products for troubleshooting, repair and maintenance techniques.• Built and maintained successful relationships with Field Technicians, distributors and customers to provide a consistent customer-focused approach to resolve problems and ensure retention.• Provided technical training to benefit the on-boarding process and provide an improved process to resolve technical issues. • Minimized business interruption for clients by performing on-site repairs & maintenance. Show less

Service Representative

• Dec 1989 - Nov 1994