Scott Sasajima, PHR, SHRM-CP

Chief Operating Officer at Texas811
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US

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Bio

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Credentials

  • Decision Effectiveness Specialist
    Alonos
    Mar, 2022
    - Nov, 2024
  • Executive Leadership
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Professional in Human Resources (PHR)
    HR Certification Institute - HRCI
    Dec, 2007
    - Nov, 2024
  • SHRM Certified Professional (SHRM-CP)
    SHRM
    Mar, 2015
    - Nov, 2024

Experience

  • Texas811
    • United States
    • Public Safety
    • 100 - 200 Employee
    • Chief Operating Officer
      • May 2023 - Present

      Protecting billions of dollars in underground infrastructure and keeping the public safe.

    • Director Of Operations
      • Aug 2017 - Jun 2023

      I oversee the Operations departments at Texas811 which include the Contact Center, Facilities, and Quality Assurance. In addition to providing underground facility protection and public safety services in Texas, we also provide One Call services for South Dakota One Call, West Virginia 811 and GulfSafe. Other partnerships provide additional states with back up and overflow services.

    • Operations Manager - Customized Solutions
      • Sep 2016 - Aug 2017

      The Customized Solutions Department was created to provide Texas811 members innovative services to mitigate unnecessary expenses through advanced research. This newer division consisted of 12 Research Analysts, 1 Quality Assurance Specialist and a Supervisor. My transition to this role afforded me with an opportunity to apply my experience in Human Resource Management to improve efficiency and performance through process improvement and strategic management. During this time the department's production increased with a specific focus on technological solutions, customer feedback and employee development. Our customer success rate increased by 51% within three quarters. Show less

    • Human Resources Manager
      • Nov 2013 - Sep 2016

      In addition to supporting executive staff and the organization, I also managed a team of HR Generalists with oversight on payroll, benefits administration, recruiting, and compliance (ACA, ADA, ADEA, DOL, EEOC, ERISA, FMLA, OSHA) for over 200 full time employees. Texas811 was recognized as one of the Top 100 Places to Work by the Dallas Morning News in the midsize market for 5 consecutive years. We were honored to be named #1 on this list in 2012.

    • Assistant HR Manager/Wellness Coordinator
      • Jul 2011 - Oct 2013

      Continued support of Human Resources Manager and the organization with increased involvement and responsibility in benefits administration. Facilitated conversion of fully-insured company health plan to self-insured arrangement that saved over $1.5M while in this role. Created employee wellness plan in conjunction with onsite medical facility that provides family medical care to employees and dependents at no cost.

    • HR Generalist
      • Mar 2007 - Jul 2011

      Supported the Human Resources Manager and the organization with primary responsibilities including: payroll, benefits, compliance, recruiting, and employee relations. Expanded our remote employee base outside of Texas to industry-experienced workforce located in Pennsylvania.

    • Team Leader (Supervisor)
      • Jun 2005 - Mar 2007

      Front line supervisor with as many as 22 team members during peak season employment. Primary responsibilities included: managing high inbound volume split between several sources, escalated calls, performance management, and coaching direct reports on quality, customer service, attendance and punctuality.

    • Customer Service Representative
      • Mar 2001 - Jun 2005

      Processed inbound locate requests by fax, phone and electronically. Dispatched emergency tickets during and after working hours to member utility companies throughout the state of Texas. I worked in the office for 2 years and remotely for the following 2 years prior to becoming a supervisor.

Education

  • The University of Texas at Dallas
    Leadership and Organizational Development
    2020 - 2023
  • The University of Texas at Dallas
    Bachelor of Science - BS, Business Administration and Management, General
    2018 - 2020
  • Dallas College
    Associate of Science - AS, Liberal Sciences
    2012 - 2018

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