Scott Roberts
Project Coordinator at TechLink Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Lori Silverberg
Scott reported to me when he worked at Nelnet as a Call Center Supervisor. He was fun, outgoing, sharp with numbers, and passionate about his work. He was very loyal to me and the organization. Scott would quickly pick up new things and show the initiative to run with it. I enjoyed working with Scott and would recommend him for future roles.
Jaishankar R.
Scott Roberts is one of the very honest professional i have worked with. Scott has shown great attitude towards leading several organization wide strategic initiatives. He will give his 100% on anything he does and ensure that results are met and exceeded. Scott has rich experience in Claims operations and has seen the Insurance world from Agent lens as well. I had the pleasure to manage him during his tenure at NTT Data and recommend him for any suitable opportunity. He would be an asset for real.
Lori Silverberg
Scott reported to me when he worked at Nelnet as a Call Center Supervisor. He was fun, outgoing, sharp with numbers, and passionate about his work. He was very loyal to me and the organization. Scott would quickly pick up new things and show the initiative to run with it. I enjoyed working with Scott and would recommend him for future roles.
Jaishankar R.
Scott Roberts is one of the very honest professional i have worked with. Scott has shown great attitude towards leading several organization wide strategic initiatives. He will give his 100% on anything he does and ensure that results are met and exceeded. Scott has rich experience in Claims operations and has seen the Insurance world from Agent lens as well. I had the pleasure to manage him during his tenure at NTT Data and recommend him for any suitable opportunity. He would be an asset for real.
Lori Silverberg
Scott reported to me when he worked at Nelnet as a Call Center Supervisor. He was fun, outgoing, sharp with numbers, and passionate about his work. He was very loyal to me and the organization. Scott would quickly pick up new things and show the initiative to run with it. I enjoyed working with Scott and would recommend him for future roles.
Jaishankar R.
Scott Roberts is one of the very honest professional i have worked with. Scott has shown great attitude towards leading several organization wide strategic initiatives. He will give his 100% on anything he does and ensure that results are met and exceeded. Scott has rich experience in Claims operations and has seen the Insurance world from Agent lens as well. I had the pleasure to manage him during his tenure at NTT Data and recommend him for any suitable opportunity. He would be an asset for real.
Lori Silverberg
Scott reported to me when he worked at Nelnet as a Call Center Supervisor. He was fun, outgoing, sharp with numbers, and passionate about his work. He was very loyal to me and the organization. Scott would quickly pick up new things and show the initiative to run with it. I enjoyed working with Scott and would recommend him for future roles.
Jaishankar R.
Scott Roberts is one of the very honest professional i have worked with. Scott has shown great attitude towards leading several organization wide strategic initiatives. He will give his 100% on anything he does and ensure that results are met and exceeded. Scott has rich experience in Claims operations and has seen the Insurance world from Agent lens as well. I had the pleasure to manage him during his tenure at NTT Data and recommend him for any suitable opportunity. He would be an asset for real.
Experience
-
TechLink Services
-
United States
-
Telecommunications
-
1 - 100 Employee
-
Project Coordinator
-
Mar 2022 - Present
-
-
-
Krispy Kreme
-
Food and Beverage Services
-
700 & Above Employee
-
General Manager
-
Jan 2020 - Oct 2021
-
-
-
NTT DATA Services
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Sr. Manager, Operations and Delivery
-
Sep 2016 - Oct 2019
Manage the Shared Services Claims Team in all facets of the department that primarily works Life and Annuity Claims for thirteen client groups. • Manage client relations and needs for 13 Clients, representing 70 client companies • Oversee adjudication of closed block and open blocks of business to include contestable claims • Effectively monitor and manage Service Level Agreements metrics and criteria • Responsible for the hiring, training, and development of all associates • Consistently met client demands while coordinating work efforts to meet all SLA's • Provide recommendations to administration on staffing, production, and budgetary needs • Coordinate daily activities and workflow ensuring all functions are processed accurately and timely • Provide precise monthly governance reporting for client review • Analyze statistics to project future client and department needs • Complete all HR related functions including: Hiring; Coaching; Progressive Doscupline; Terminations
-
-
-
Bankers Life
-
United States
-
Insurance
-
700 & Above Employee
-
Agent
-
Apr 2015 - Jul 2016
Evaluated potential and up-to-date client needs, including escalated accounts, to determine insurance solutions for an individuals or family’s insurance needs: • Completed comprehensive reviews of policies and coverage • Successfully built meaningful relationships with customers to help determine wants and needs in order to provide appropriate options • Adhered to all State and Department of Insurance rules and guidelines Evaluated potential and up-to-date client needs, including escalated accounts, to determine insurance solutions for an individuals or family’s insurance needs: • Completed comprehensive reviews of policies and coverage • Successfully built meaningful relationships with customers to help determine wants and needs in order to provide appropriate options • Adhered to all State and Department of Insurance rules and guidelines
-
-
-
Nelnet, Inc.
-
Lincoln, Nebraska Area
-
Supervisor III
-
Oct 2007 - Jan 2015
Supervised employees in all facets of the department that worked with escalated and research related accounts • Problem-solved issues from inbound repeat callers • Handled credit reporting and customer refunds • Addressed the needs for Military customers including SCRA related issues • Conducted and completed the Complaint Tracking process for the Enterprise • Successfully worked with the Policy and Risk Management departments • Answer complaints files with the Consumer Finance Protection Bureau • Processed administrative escalations and Attorney General requests • FSA OMBUDSMAN interactions • Collaborated with multiple departments to create company policies and procedures • Assigned and monitored daily activities of associates and coordinated workflow to meet production goals • Completed monthly, quarterly and annual performance evaluations and team lead bonuses
-
-
-
Fazoli's
-
48th & Vine, Lincoln, Ne
-
General Manager
-
Dec 2003 - Sep 2007
-
-
-
Pizza Hut
-
United States
-
Restaurants
-
700 & Above Employee
-
Area Supervisor
-
2003 - 2003
-
-
Community
