Experience

EMSAR - Equipment Management Service and Repair

• United States
• Medical Device
• 100 - 200 Employee

• Field Services Engineer

  • Feb 2021 - Present



Cornerstone Medical Management

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Service Technician

  • Feb 2015 - Feb 2021

  Provide exceptional service to DME Home Care patients and caregivers, following the mission and vision set forth. Implement and maintain administrative practices, organizational philosophy, goals and policies which ensure compliance with applicable state and federal regulations. Assist in establishment and implementation of both individual and departmental goals and objectives. Provide exceptional service to DME Home Care patients and caregivers, following the mission and vision set forth. Implement and maintain administrative practices, organizational philosophy, goals and policies which ensure compliance with applicable state and federal regulations. Assist in establishment and implementation of both individual and departmental goals and objectives.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Department Head / FTT Specialist

  • Feb 2014 - Apr 2015

  Duties include, provide valuable input into merchandising decisions to Store Management Team and Operations Team. Provide team members with strong product knowledge and the ability to lead and develop others. Supervise the work activities of Associates within area. Communicate store objectives to Associates using the appropriate programs and tools. Train and develop Associates within the work team, through the management of training calendar and curriculum. Engage in coaching for the development of Associates. Participate in the interview process for hiring of new Associates and partner with store management on recommendations. Provide input into appropriate discipline decisions related to Associates. Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area.



Hillrom

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Service Operations Manager / Team Lead / Field Service Rep

  • Nov 1987 - Mar 2013

  As a Service Operations Manager, I was responsible for all aspects of the service organization of the Cincinnati Territory including the operation of the Midwest Laundry Center. This included hiring, termination, scheduling, asset management and kaizen implementation as well as ensuring vehicles were maintained, DOT regulations were within limits, and customer satisfaction was above standards. I was able to raise the Contribution Margins from 40% to over 80% through my efforts of cost cutting and improved operations. I managed the day to day operations; Assisted in achieving the territory’s annual financial and strategic goals; provided training to all employees; developed and built skills designed to promote a professional attitude toward customers and employees; Assisted with budgeting for regional growth and revenue attainment; Recorded and maintained all timekeeping, OSHA, FDA & Employee records; provided solutions to customer needs. Grew and built Service Contracts, Service Revenue and Customer Satisfaction surveys.