Senior Technical Alignment Engineer

• Oct 2021 - Present

Manager of Client Services

• Sep 2010 - Feb 2022

Logistics Manager (previously a Team Lead, Field Technician and Bench Technician)

• Jan 1999 - Apr 2010

Managed the Logistics Department including hiring, developing and training Streamlined hardware receiving and repair operations resulting in increased productivity with less paperwork and more accurate billingEnsured equipment stock for spare hardware was available as required Generated monthly hardware usage forecasts for clientsDeveloped and managed a company inventory management procedurePrimary company contact for hardware service and storage inquiries Received, duplicated and distributed client software across CanadaShipped equipment across Canada & USA to arrive in time, and met other deadlines, to meet company SLAsAlerted upper management of new business opportunities as they aroseResponsible for office security and building operationsRepaired and loaded desktop computers (Dell, IBM, Compaq / HP, Intel, Clone) and servers (IBM, HP, Dell), and updated inventory records accordinglyRepaired and tested laser and impact printers (HP, Digital, Brother, Epson, Fujitsu); Sourced hardware / software for clients and prepared quotes to the clients' specificationsScheduled orders and service calls with clientsArranged for replacement equipment and updated dispatch and end usersDiagnosed, researched and resolved client computer issues providing onsite service as needed Worked with circuit providers to trouble shoot connectivity issuesProvided internal phone support to clients and contractorsTechnical team lead for a nationwide upgrade project

Logistics Manager (Repair Center)

• 2005 - 2010

Hardware Repair Technician

• 2002 - 2005

Technical Team Lead

• Jan 1999 - 2002

Field Technician

• Oct 1998 - Jan 1999

Field Service Technician Computer Technician / Sales

• Jan 1997 - Jan 1999

Computer Technician

• Jan 1996 - Oct 1998