scott price
Receptionist at SIFA Fireside- Claim this Profile
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Bio
Credentials
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FA Football Coaching level 1
Football AssociationJan, 2018- Nov, 2024 -
NVQ level 3 - Information & Guidance
EDEXEL ENTERPRISES PRIVATE LIMITEDDec, 2013- Nov, 2024 -
ITQ level 2
OCRJul, 2011- Nov, 2024 -
Literacy level 2
City & GuildsApr, 2010- Nov, 2024 -
Numeracy level 2
City & GuildsJan, 2010- Nov, 2024 -
NVQ level 2 - Customer Service
EDIDec, 2008- Nov, 2024 -
CLAIT :evel 1
OCRJun, 2008- Nov, 2024 -
NVQ level 1 - Care
City & GuildsJul, 2004- Nov, 2024 -
NVQ level 2 - Care
City & GuildsApr, 2004- Nov, 2024
Experience
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SIFA Fireside
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Non-profit Organizations
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1 - 100 Employee
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Receptionist
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Jul 2019 - Present
In my current role I am first point of contact for the service, assisting customers face to face, by telephone and email, signposting or making referrals, as required. I operate a switchboard system and transfer calls to relevant service areas; I also maintain the room booking and events calendar, book appointments, diary manage, manage the organisational email account and create and manage monitoring forms.I manage the visitor/volunteer pass system, liaise with external organisations with regard to awareness and fundraising. I research information, record and dispatch incoming post/deliveries, use Microsoft Office products to complete tasks, create databases and ensure the signing in and out procedure is adhered to. I wrote the procedural guide for all staff covering reception to ensure a consistent high level of service to staff, clients and stakeholders and I manage the safety of staff when making external visits by being the contact and keeping live records of visit address, arrival and departure times. I communicate with many vulnerable clients needing information, advice and guidance. As the first point of contact I undertake a mini triage to ascertain who within the organisation is the most appropriate to support theirneeds. Given that many clients can be confused and in a state of crisis this often entails being patient and asking a series of questions to best understand their issues. The best service to meet their needs however may be external, so having a wide knowledge of support offered across the borough is essential in supporting clients and ensuring that they are signposted to the service best suited to meet their needs . I support survivors of modern slavery and liaise with support networks.
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Birmingham County Football Association
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United Kingdom
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Spectator Sports
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1 - 100 Employee
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Customer Support Officer
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Jun 2016 - Jun 2019
2016 – 2019 Customer Support Officer Birmingham County FA, Great Barr In this role I offered a professional frontline service to customers, face to face, by telephone and by email. I used a switchboard system and access Microsoft Office products and internal systems on a daily basis as well as sorting an delivering incoming/outgoing pos and deliveriest, liaised with external organisations. I carried out general admin tasks and offered advice and guidance to customers. signposting/referring to other relevant services, as required.
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Business Support Officer
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Jan 2011 - Jun 2016
I provided a frontline service to customers, face to face, by telephone and by email, transferring calls using a switchboard, taking and relaying messages, making referrals and signposting, diary management and arranging meetings. I also recorded and dispatched incoming/outgoing post, used Microsoft Office products to carry out tasks, audio typed, data inputted, maintained internal databases, collated information and organised mail shots, minuted meetings, ordered resources, cash handled, kept financial records and carried out general administration duties.I chaired individual or group advice and guidance sessions, arranged home visits and promotional events and chaired various support sub-group meetings. I also supervised volunteers and student placements.
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Business Support Officer
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Jan 2011 - Jan 2012
In this role I was split between working as a Receptionist and working in an office role. My reception duties included assisting customers with their enquiries, face to face and by telephone, minicom and mobile text services, managing a switchboard, ensuring the visitor book was up to date, sorting and dispatching incoming and outgoing post, arranging meetings and booking meeting rooms and compiling stationary orders. In the office role I carried out general administration duties, researched information and wrote reports, liaised with outside organisations with regard to deaf awareness training by telephone, email and letter.
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Customer Support Advisor
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May 2009 - Dec 2010
I would assist customers, by telephone, with their enquiries regarding an array of council services, resolve queries and complaints, arrange appointments, arrange site visits, inspections and collections. Take payments and arrange distribution of application forms, I would also keep regular contact with customers whilst work tasks were arranged and carried out, I would liaise with back office staff, take and relay messages, maintain and update internal database systems, I would also carry out customer Satisfaction Surveys.
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Clerical Officer
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Oct 2008 - May 2009
I operated as frontline for the Blue Badge service, assisting customers face to face and by telephone, liaising with GP surgeries to clarify requests, I assisted in creating Blue Badges, sorted and logged incoming post, updated the adult services database, collated application and renewal packs, completed stationary orders, completed photo copying, faxing, shredding, filing and diary management tasks and created files for new user, both electronic and manual. I operated as frontline for the Blue Badge service, assisting customers face to face and by telephone, liaising with GP surgeries to clarify requests, I assisted in creating Blue Badges, sorted and logged incoming post, updated the adult services database, collated application and renewal packs, completed stationary orders, completed photo copying, faxing, shredding, filing and diary management tasks and created files for new user, both electronic and manual.
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Clerical Officer
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Nov 2007 - Oct 2008
I operated as frontline for the service, assisting customers face to face and by telephone, I updated the register of visually impaired adults residing in Sandwell. I would make referrals to internal/external organisations to maximise service users independence, I recorded incoming and outgoing post, updated the adult services database; I also carried out tasks using Microsoft Office products and completed diary management tasks and arranged Rehabilitation visits. I operated as frontline for the service, assisting customers face to face and by telephone, I updated the register of visually impaired adults residing in Sandwell. I would make referrals to internal/external organisations to maximise service users independence, I recorded incoming and outgoing post, updated the adult services database; I also carried out tasks using Microsoft Office products and completed diary management tasks and arranged Rehabilitation visits.
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Business Support Officer
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Apr 2004 - Nov 2007
My main duty was working in Reception, assisting customers face to face and by telephone, sorting, recording and dispatching post, I arranged meetings and booked meeting rooms, managing a switchboard system, I would make travel arrangements for visitors and complete diary management tasks. I also took meeting minutes, cash handled and kept financial records, ordered stationery, audio typed, completed tasks using Microsoft Office products, carried out photo copying, franking, shredding and faxing tasks, set up manual and electronic filing and archiving systems.
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Care Assistant
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Dec 2002 - Apr 2004
I supported adults with learning disabilities, physical disabilities and complex needs to carry out their daily living needs, get involved in various in-house and community activities. I would support users of the service to apply for jobs, attend job interviews and apply for benefits.
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Business Support Officer
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Apr 2004 - Nov 2007
My main duty was working in Reception, assisting customers face to face and by telephone, sorting, recording and dispatching post, I arranged meetings and booked meeting rooms, managing a switchboard system, I would make travel arrangements for visitors and complete diary management tasks. I also took meeting minutes, cash handled and kept financial records, ordered stationery, audio typed, completed taske using Microsoft Office products, carried out photo copying, franking, shredding and faxing tasks, set up manual and electronic filing and archiving systems.
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Care Assistant
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Mar 2001 - Dec 2002
I supported adults with a learning disability to manage their daily living needs, support with in-house and community activities and work one-to -one in college groups. I supported adults with a learning disability to manage their daily living needs, support with in-house and community activities and work one-to -one in college groups.
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Care Assistant
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Apr 1999 - Mar 2001
I met the care needs of mentally infirm residents in a secured residential unit, ensuring that their care needs were met and also ensuring that their physical and social needs were metby engaging with the residents in activities. I met the care needs of mentally infirm residents in a secured residential unit, ensuring that their care needs were met and also ensuring that their physical and social needs were metby engaging with the residents in activities.
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Care Assistant
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Oct 1996 - Apr 1999
I ensured that the care needs of residents were met at all times, supporting with activities and managing the emotional needs of the residents. I gained experience in changing and flusing peg feeds and applying dressings. I ensured that the care needs of residents were met at all times, supporting with activities and managing the emotional needs of the residents. I gained experience in changing and flusing peg feeds and applying dressings.
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Care Assistant
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Nov 1994 - Oct 1996
I supported residents in a secured residential unit for mentally infirm adults. I met all daily care needs of residents, supported with activities, administered medication and wrote care plans. I supported residents in a secured residential unit for mentally infirm adults. I met all daily care needs of residents, supported with activities, administered medication and wrote care plans.
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Community
