Experience

Beau Townsend Ford Lincoln

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Commercial Vehicle Service Advisor

  • Aug 2021 - Present



Plassenthal Treasures / Scott's Econo Mow

• Assistant Partner / Owner

  • Jun 2015 - Present



Buckminns D&D Harley-Davidson Motorcycle Dealership

• United States
• Retail
• 1 - 100 Employee

• Service Manager

  • May 2020 - Sep 2021



White Allen European Auto Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Land Rover Service Consulant

  • Feb 2016 - May 2020

  Certified Land Rover Service AdvisorCertified Land Rover Warranty Administrator Certified Land Rover Service AdvisorCertified Land Rover Warranty Administrator



Walker Chrysler Dodge Jeep Ram & Certified Pre-Owned

• United States
• Automotive
• 1 - 100 Employee

• Asst Service Manager

  • Oct 2014 - Nov 2015

  Chrysler/Jeep/Dodge Service Advisor Chrysler/Jeep/Dodge Service Advisor



Evans Motorworks

• United States
• Automotive
• 1 - 100 Employee

• BMW Service Advisor, Volvo Service Advisor, VW Service Advisor

  • Feb 2011 - Sep 2014

   Volvo Master Certified Service Advisor Schedule Service Appointments  Dispatch Repair Orders Manage Service Technicians  Volvo Master Certified Service Advisor Schedule Service Appointments  Dispatch Repair Orders Manage Service Technicians



PEQ Services + Solutions, Inc. / Buchannan Technologies

• Technical Support

  • Jun 2009 - Feb 2011

   Provide Technical Support to Automotive Dealerships on the ADP DMS software. Provide Technical Solutions to the Sonic Automotive Group Network Analyze customer issues while maintaining a professional attitude and willingness to provide the customer with the best possible results. Completed various Internal Training Courses  Provide Technical Support to Automotive Dealerships on the ADP DMS software. Provide Technical Solutions to the Sonic Automotive Group Network Analyze customer issues while maintaining a professional attitude and willingness to provide the customer with the best possible results. Completed various Internal Training Courses



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Support Specialist

  • Sep 2008 - Feb 2011

   Customer Support Specialist Offering Technical Support to Cable Customers Billing  Upsell and Schedule Customers for newly purchased cable packages  Customer Support Specialist Offering Technical Support to Cable Customers Billing  Upsell and Schedule Customers for newly purchased cable packages



The Reynolds and Reynolds Company

• United States
• Software Development
• 700 & Above Employee

• Parts and Service Techincal Support

  • Mar 2006 - Sep 2008

   Offer Technical Support to Automotive Dealerships on the ERA software. Provide Technical support to Service and Parts Managers Analyze customer issues while maintaining a professional attitude and willingness to provide the customer with the best possible results. Part of an award winning Technical Assistance Center. Our center has won various Customer Service awards. Completed and Certified in various Internal Training Courses  Offer Technical Support to Automotive Dealerships on the ERA software. Provide Technical support to Service and Parts Managers Analyze customer issues while maintaining a professional attitude and willingness to provide the customer with the best possible results. Part of an award winning Technical Assistance Center. Our center has won various Customer Service awards. Completed and Certified in various Internal Training Courses



Planet Ford

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Service Advisor

  • 2003 - 2006



Eastgate Ford

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • 2000 - 2002



Beau Townsend Ford

• United States
• Education Administration Programs
• 1 - 100 Employee

• ASM

  • 1998 - 2000



Bob Tatone Ford

• Asst Service Manager / Service Advisor

  • Apr 1986 - 1998