Experience

FNTS

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Information Security Analyst

  • Apr 2018 - Present

  ACCOMPLISHMENTS: -Promoted to audit Project Manager -Improved functionality of the Role Matrix for audits & supporting just-in-time access mechanisms by linking users to roles then structuring into managed teams -Implemented compliance data mapping of SSAE 18 SOC 2 Type 2 controls into the following frameworks or risks: AICPA 2017, ISO 27001/2, NIST 800-53 and Archer RESPONSIBILITIES: Identifying and reducing organizational risks through the compliance and governance… Show more ACCOMPLISHMENTS: -Promoted to audit Project Manager -Improved functionality of the Role Matrix for audits & supporting just-in-time access mechanisms by linking users to roles then structuring into managed teams -Implemented compliance data mapping of SSAE 18 SOC 2 Type 2 controls into the following frameworks or risks: AICPA 2017, ISO 27001/2, NIST 800-53 and Archer RESPONSIBILITIES: Identifying and reducing organizational risks through the compliance and governance program ensuring the organization meets requirements and successfully completing audits *Responsible for all assigned audits from planning, initiation, close & improvements: SSAE 18 SOC2 Type 2, PCI DSS, Physical Access, Logical Access, Role Matrix review and Risk Self Assessments. *Structure audit & compliance through Service Now by completing or assigning evidence tasks, facilitating walkthrough meetings, and performing quality control analysis on all evidence prior to submission *Manage audit controls and evidence request language, ensuring the verbiage is up to date and accurate *Conduct annual review of Information Security Policies, updating and creating new policies as needed Accountable for investigating, escalating, processing and reporting: security policy violations, exceptions and acceptable risks *Present awareness training through a variety of in-person & remote mechanisms to bolster knowledge and accountability throughout the organization *Developed & implemented exception, acceptable risk & risk management tracking mechanisms Show less ACCOMPLISHMENTS: -Promoted to audit Project Manager -Improved functionality of the Role Matrix for audits & supporting just-in-time access mechanisms by linking users to roles then structuring into managed teams -Implemented compliance data mapping of SSAE 18 SOC 2 Type 2 controls into the following frameworks or risks: AICPA 2017, ISO 27001/2, NIST 800-53 and Archer RESPONSIBILITIES: Identifying and reducing organizational risks through the compliance and governance… Show more ACCOMPLISHMENTS: -Promoted to audit Project Manager -Improved functionality of the Role Matrix for audits & supporting just-in-time access mechanisms by linking users to roles then structuring into managed teams -Implemented compliance data mapping of SSAE 18 SOC 2 Type 2 controls into the following frameworks or risks: AICPA 2017, ISO 27001/2, NIST 800-53 and Archer RESPONSIBILITIES: Identifying and reducing organizational risks through the compliance and governance program ensuring the organization meets requirements and successfully completing audits *Responsible for all assigned audits from planning, initiation, close & improvements: SSAE 18 SOC2 Type 2, PCI DSS, Physical Access, Logical Access, Role Matrix review and Risk Self Assessments. *Structure audit & compliance through Service Now by completing or assigning evidence tasks, facilitating walkthrough meetings, and performing quality control analysis on all evidence prior to submission *Manage audit controls and evidence request language, ensuring the verbiage is up to date and accurate *Conduct annual review of Information Security Policies, updating and creating new policies as needed Accountable for investigating, escalating, processing and reporting: security policy violations, exceptions and acceptable risks *Present awareness training through a variety of in-person & remote mechanisms to bolster knowledge and accountability throughout the organization *Developed & implemented exception, acceptable risk & risk management tracking mechanisms Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• OFAC Sanctions Investigator II

  • Nov 2017 - Mar 2018

  Ensure activity within the PayPal system is compliant with Anti-Money laundering regulations *Conduct end-to-end meticulous reviews of cases pertaining to potential illegal activity, global watch lists, or activity in violation of the economic and trade sanctions administered by OFAC *Exercise good judgement, making decisions or recommendations in relation to case investigation Ensure activity within the PayPal system is compliant with Anti-Money laundering regulations *Conduct end-to-end meticulous reviews of cases pertaining to potential illegal activity, global watch lists, or activity in violation of the economic and trade sanctions administered by OFAC *Exercise good judgement, making decisions or recommendations in relation to case investigation



LinkedIn

• United States
• Software Development
• 700 & Above Employee

• Safety Operation Support Specialist - Contractor ZeroChaos

  • Oct 2016 - Jul 2017

  Investigated LinkedIn accounts violating the user agreement. *Reviewed identification documentation for password resets while identifying account takeover *Decreased email queue volume by redirecting misrouted customer inquiries while documenting reclassifications for queue refinement, improving overall accuracy and creating a spreadsheet containing the misrouted information Investigated LinkedIn accounts violating the user agreement. *Reviewed identification documentation for password resets while identifying account takeover *Decreased email queue volume by redirecting misrouted customer inquiries while documenting reclassifications for queue refinement, improving overall accuracy and creating a spreadsheet containing the misrouted information



PayPal

• United States
• Software Development
• 700 & Above Employee

• Insider Threat - Information Security Analyst 3 - Team Lead

  • Feb 2008 - Sep 2016

  ACCOMPLISHMENTS: -Created award-winning processes for detecting employee fraud on employee personal accounts -Collaborated with HR and Legal to strengthen, create and implement new policies -Recovered more than $30,000 by identifying employee-owned charged-off accounts -Hired and onboarded a new international Israel team, led incident response training -Streamlined false positive report processing, reducing security incident false positive rates by… Show more ACCOMPLISHMENTS: -Created award-winning processes for detecting employee fraud on employee personal accounts -Collaborated with HR and Legal to strengthen, create and implement new policies -Recovered more than $30,000 by identifying employee-owned charged-off accounts -Hired and onboarded a new international Israel team, led incident response training -Streamlined false positive report processing, reducing security incident false positive rates by 75% RESPONSIBILITES: Monitoring and Alert Remediation: correlated and analyzed data from multiple systems. Specialized in internal employee fraud investigations by alert monitoring of sensitive data, behavioral abnormalities, abuse of company tools, sabotage and/or work place violence *Escalated employee incidents by reporting documented suspicious incident findings to management and/or HR for termination, disciplinary action, or reeducation *Forged strong, collaborative relationships across the organization, including HR and executive level management *Developed new threat criteria for evolving incident monitoring policy development and refinement *Created escalation templates, privacy knowledge base, reports, team training material, and provided incident quality assurance across the team

• Fraud Analyst (Account Review)

  • 2004 - 2008

  Performed appeal risk assessments on limited customer accounts by determining the legitimacy of accountholder & activity by reviewing documents, transaction histories, IP addresses, researching linked accounts and closing identified fraudulent accounts

• Member Services

  • 2003 - 2004

  Educated customers on product information and navigation of the PayPal website.



Pinnacle Property Management Services

• Business Consulting and Services
• 700 & Above Employee

• Property Management

  • Apr 1991 - May 2011

  APPLE CREEK APARTMENTS *Marketed Pinnacle management properties in Nebraska and Illinois communities. *Organized resident functions and activities. * Performed opening and closing procedures, processed leases, collected rent, handled maintenance calls and led property tours for potential/future tenants. *Maintained and communicated information between office staff and maintenance team. APPLE CREEK APARTMENTS *Marketed Pinnacle management properties in Nebraska and Illinois communities. *Organized resident functions and activities. * Performed opening and closing procedures, processed leases, collected rent, handled maintenance calls and led property tours for potential/future tenants. *Maintained and communicated information between office staff and maintenance team.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Manager Trainee

  • 2000 - 2001

  *Responsible for all customer/client inquiries including rental agreements, contract negotiations, service and repair issues *Marketed to insurance companies and automobile dealerships *Responsible for administrative procedures including dealing with adjusters, car repair, garage maintenance, service warranties and contract liabilities *Responsible for all customer/client inquiries including rental agreements, contract negotiations, service and repair issues *Marketed to insurance companies and automobile dealerships *Responsible for administrative procedures including dealing with adjusters, car repair, garage maintenance, service warranties and contract liabilities



Pier 1

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jan 1999 - Dec 1999

  Assisted clients with home decor selection of furniture, artwork, lighting, draperies, blinds, area rugs, bath, kitchenware and accessories. *Consulted customers on interior design aspects such as color schemes, color coordinations and product styles. *Conducted daily opening and closing operations, including inventory management, shrinkage, and security procedures * Performed customer direct sales & services, hiring, training and managing Pier 1 Imports team Assisted clients with home decor selection of furniture, artwork, lighting, draperies, blinds, area rugs, bath, kitchenware and accessories. *Consulted customers on interior design aspects such as color schemes, color coordinations and product styles. *Conducted daily opening and closing operations, including inventory management, shrinkage, and security procedures * Performed customer direct sales & services, hiring, training and managing Pier 1 Imports team