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Experience

    • Customer Service/Inside Sales
      • May 2021 - Present
    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Recreation Supervisor
      • May 2016 - May 2021
    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Athletic Coordinator
      • Aug 2014 - May 2016
    • Vice President of Sales
      • 2013 - 2014
    • Operations Manager
      • 2001 - 2012

      • Coordinated warehousing, distribution, and logistics operations; ensured the efficient and cost-efficient operation and utilization of the facility; helped significantly grow the company from $2M to $40M in annual sales • Planned resources (labor, space) in order to meet customer/product demand, in the most efficient way, strong focus on cost control and meeting services expectations • Scheduled distribution services including receiving, storing, and shipping’ handled returned/damaged goods, maintenance, and administrative activities to ensure customer requirements were met in an efficient manner • Developed space utilization plans to meet prescribed cost and services standards; monitored space layout plan to ensure it met company standards • Directed warehouse operations to achieve prescribed objectives; developed procedures to ensure the efficient operation and utilization of all warehouse equipment; followed programs to ensure the safety of all personnel, equipment and property • Insured orders were picked, packed, and shipped in a timely manner to meet client expectation • Sourced and secured all product categories on a domestic/offshore basis with over 800+ vendors; negotiated vendor programs to maximize margins and profitability • Directed picking and packing, assuring proper packaging and shipments through UPS manifest, local, and carriers with bills of lading • Interfaced with warehouse production, customer service, sales, and senior management to ensure customer satisfaction and on-time delivery • Oversaw dock operation (10+ truckloads a day); ensured freight was loaded and unloaded in accordance with safety and cost standards • Coached/counseled employees on performance, development and safety standards • Communicated with internal customers (office/product/management) to discuss planning, issues, deliverables, projects • Set-up the corporate E-Bay store and led the sourcing and pricing of all items for the store • Launched the assembly department Show less

Education

  • Northern Illinois University
    Bachelor of Science (B.S.), Geography & Urban Planning

Community

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