Manager

• Jan 2023 - Present

Business Owner

• Mar 2021 - Present

Importer and Seller of High Quality Collectable Lightsabers and accessories. My sabers are for aspiring Jedi and their Sith rivals. The quality of my Lightsabers mean they are ideal for duelling or cosplay and can be displayed when not in use. I sell on eBay at domms emporium and are happy to receive wholesale enquiries. Importer and Seller of High Quality Collectable Lightsabers and accessories. My sabers are for aspiring Jedi and their Sith rivals. The quality of my Lightsabers mean they are ideal for duelling or cosplay and can be displayed when not in use. I sell on eBay at domms emporium and are happy to receive wholesale enquiries.

Business Owner

• Nov 2019 - Present

domms emporium is currently selling on eBay and Amazon. We stock a range of products but our heart lies with selling toys which is why 80% of our range is made up of various Lego, Action Figures and other toy categories. Always on the lookout for great deals so happy to connect with new suppliers who would want to work with a company who has 100% VoC since we started in November 2019. domms emporium is currently selling on eBay and Amazon. We stock a range of products but our heart lies with selling toys which is why 80% of our range is made up of various Lego, Action Figures and other toy categories. Always on the lookout for great deals so happy to connect with new suppliers who would want to work with a company who has 100% VoC since we started in November 2019.

Store Manager

• Dec 2011 - Dec 2022

Deputise for Area Manager throughout the year. Help support People Development across the Area. Adhere to setting and achieving targets as per the Store's scorecard which was a vehicle to monitoring performance in key areas on a weekly and monthly basis. Training and Development of Staff including: 3 Assistant managers 2 Customer Service Supervisors and up to 28 Customer Service Assistants. Accountability for achieving Customer Excellence… Show more Deputise for Area Manager throughout the year. Help support People Development across the Area. Adhere to setting and achieving targets as per the Store's scorecard which was a vehicle to monitoring performance in key areas on a weekly and monthly basis. Training and Development of Staff including: 3 Assistant managers 2 Customer Service Supervisors and up to 28 Customer Service Assistants. Accountability for achieving Customer Excellence which is measured by VoC (Voice of Customer) and NPS (Net Promotor Score) Overseeing the successful operation of a B2B operation in the form of a Trade only counter which was run alongside the main trade counter business. Ensuring all costs are kept to a minimum to help increase our overall gross profit. Following security procedures to ensure stock loss/gain is at a minimum and the store is operationally effective. Show less Deputise for Area Manager throughout the year. Help support People Development across the Area. Adhere to setting and achieving targets as per the Store's scorecard which was a vehicle to monitoring performance in key areas on a weekly and monthly basis. Training and Development of Staff including: 3 Assistant managers 2 Customer Service Supervisors and up to 28 Customer Service Assistants. Accountability for achieving Customer Excellence… Show more Deputise for Area Manager throughout the year. Help support People Development across the Area. Adhere to setting and achieving targets as per the Store's scorecard which was a vehicle to monitoring performance in key areas on a weekly and monthly basis. Training and Development of Staff including: 3 Assistant managers 2 Customer Service Supervisors and up to 28 Customer Service Assistants. Accountability for achieving Customer Excellence which is measured by VoC (Voice of Customer) and NPS (Net Promotor Score) Overseeing the successful operation of a B2B operation in the form of a Trade only counter which was run alongside the main trade counter business. Ensuring all costs are kept to a minimum to help increase our overall gross profit. Following security procedures to ensure stock loss/gain is at a minimum and the store is operationally effective. Show less

Owner

• Aug 2009 - Aug 2011

Managing director and Joint Owner of commercial cleaning company. Responsible for Sales and office operations. Accountable for finding new business, negotiating contracts, retaining customers and delivering a value for money service. Managing director and Joint Owner of commercial cleaning company. Responsible for Sales and office operations. Accountable for finding new business, negotiating contracts, retaining customers and delivering a value for money service.

General Store Manager

• Mar 2007 - Jul 2010

Store Manager for Luton branch. Accountable for all Sales, Service, Standards, Warehouse and Deliveries. Had direct reports of a Senior Sales, Warehouse Manager and Service Manager Store Manager for Luton branch. Accountable for all Sales, Service, Standards, Warehouse and Deliveries. Had direct reports of a Senior Sales, Warehouse Manager and Service Manager

Store Manager

• Sep 2004 - Mar 2007

Store Manager for Currys superstore in New Malden. Complete accountability for stores P&L Store Manager for Currys superstore in New Malden. Complete accountability for stores P&L

Store Manager

• Apr 2003 - Sep 2004

Opened the newest Phones4u Store on Oxford Street London in Summer of 2003. Was responsible for 1 assistant manager - 4 sales managers and 20+ staff. Opened the newest Phones4u Store on Oxford Street London in Summer of 2003. Was responsible for 1 assistant manager - 4 sales managers and 20+ staff.

Manager - Other various roles

• 1996 - 2003

Senior Deputy Manager – Business Centre £8m T/O – Jan 2001 – April 2003 Deputy Manager – Operations – Oct 1999 – Jan 2001 Photographic Department Manager – Jan 1999 – Oct 1999 Warehouse Department Manager – Feb 1997 – Jan 1999 Warehouse Assistant – Sept 1996 – Feb 1997 Senior Deputy Manager – Business Centre £8m T/O – Jan 2001 – April 2003 Deputy Manager – Operations – Oct 1999 – Jan 2001 Photographic Department Manager – Jan 1999 – Oct 1999 Warehouse Department Manager – Feb 1997 – Jan 1999 Warehouse Assistant – Sept 1996 – Feb 1997