Director, IT Operations

• Jun 2018 - Present

Infrastructure/Desktop Manager /Project Manager

• 2010 - Jun 2018

Manage and drive numerous infrastructure, network security implementations projects for six group companies and two datacenters, while overseeing all aspects of daily operations and security for the network infrastructure and service desk. Lead the implementation of numerous new site build-out projects, while driving the daily workload of 7 network engineers and numerous vendor project teams supporting 1200 users across 21 sites, and managing all phases of project lifecycles from initiation through delivery, project close-out and continuous production support. >Prepare, manage and monitor numerous multi-phase infrastructure projects with $3M + budgets; planning, baseline and progress monitoring, schedule creation and resource adjustments as needed to keep project on track. Full responsibility for change management process, stakeholder engagement, communication and quantitative/qualitative risk analysis. >Drive efficiency in projects by identifying, recommending and implementing changes to processes in order to ensure integrity and quality of the deliverables while keeping within scope and budget. >Achieve operational objectives by contributing information and recommendations to strategic planning and reviews; prepare/complete action plans, project control activities, and detailed project plans. >Monitoring staff and vendor performance, delegate project tasks while managing client expectations. >Partner with teams to define various objectives, project scopes and schedules; identify and communicate requirements to stakeholders including work standards, project plans, reporting and technology solutions. >Drive the planning and implementation of enterprise initiatives; technology purchases, application installations/upgrades, platform migrations, hardware installations, and mobile device rollout/support. Show less

IT Manager, the Americas

• Apr 2007 - Mar 2010

Managed all aspects of IT services for the organization while maintaining and monitoring all network servers, switches, wireless, telecom systems ensuring optimum availably for all business systems. Managed a six-month global telecom efficiency project that identified and reduced costs for the organizations communications usage by 40%. >Managed and maintained a $1M annual budget, while delivering on all targeted goals.. >Performed business feasibilities studies to identify and implement software applications such as EDI, ADP, financial and document management compliance systems resulting in increased workflow efficiency. >Managed and maintained all vendors and contracts, SLA and service accounts, to include all company mobile devices, data circuits, security systems and managed routers. Show less

Network Supervisor/Sr. Systems Engineer

• Apr 1998 - Mar 2007

Managed all aspects of network systems, infrastructure and desktop environments including the implementation of several complex network migration projects for multi-site environments with zero downtime. >Configuration/implementation and training for hand-held computer devices for an 80 user sales team. >Planned and implemented wireless networks, VoIP telecom systems for a 200-user base community. >Installed, managed $1.2M video conferencing suite connecting four geographically diverse sites. Show less