Experience

Hyatt Regency Sarasota
• United States
• Hospitality
• 1 - 100 Employee
• Front Office Supervisor

  • Jan 2022 - Present


Millennium Knickerbocker Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jun 2016 - Present

• Night Audit Manager

  • Jul 2018 - Sep 2022



Gateway Hotel & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Supervisor

  • Oct 2015 - Present

  *An acute attention to detail and anticipation of needs are keys to the success of ensuring that the check in and stay experiences of all guests exceed expectations. Duties include (but are not limited to): -Creating the best overall pre-arrival experience for all of our wonderful guests at the Gateway since lasting positive memories start with a positive reservation experience. -Ensuring that all group and transient reservations are accurate and all guest requests are fulfilled… Show more *An acute attention to detail and anticipation of needs are keys to the success of ensuring that the check in and stay experiences of all guests exceed expectations. Duties include (but are not limited to): -Creating the best overall pre-arrival experience for all of our wonderful guests at the Gateway since lasting positive memories start with a positive reservation experience. -Ensuring that all group and transient reservations are accurate and all guest requests are fulfilled prior to their arrival if necessary. -Coordinate arrivals for groups large and small with our exceptional Sales Department to make sure they are taken care of according to our organization's highest standards. -Coordinate closely with our superior Housekeeping Department since an immaculately appointed room that is ready when the guest arrives is one of the most important ways to ensure an experience that exceeds expectations and leaves lasting memories. -By working closely also with our Guest Service Representatives, I am able to coach and mentor our team to provide a positive and consistent level of service that conveys that "Iowa nice" style of hospitality that makes us unique within our industry.

• Front Office Supervisor

  • Aug 2014 - Present

  Supervised and trained our guest service representatives in the art of providing superior customer service using observation, analysis and coaching techniques specialized for the hospitality industry

• Guest Service Representative

  • Nov 2013 - Present

  -Provided exceptional customer service throughout 187 room hotel -Checked-in/checked-out guests in a timely and courteous manner -Trained new associates on computerized reservation system and customer service skills -Ensure the safety and security of guests -Responded to guest requests/complaints in a timely and professional manner -Provided guests with information about the Ames, IA area and provide recommendations based on their unique needs -Provided assistance throughout… Show more -Provided exceptional customer service throughout 187 room hotel -Checked-in/checked-out guests in a timely and courteous manner -Trained new associates on computerized reservation system and customer service skills -Ensure the safety and security of guests -Responded to guest requests/complaints in a timely and professional manner -Provided guests with information about the Ames, IA area and provide recommendations based on their unique needs -Provided assistance throughout various departments as needed -Communicated successes/setbacks to management along with recommendations for improvement



Xanterra Parks & Resorts

• United States
• 1 - 100 Employee

• Dining Room Server

  • May 2014 - Aug 2014

  Provide guests of Yellowstone National Park with a top notch dining experience mixed with a flair of Midwestern hospitality Provide guests of Yellowstone National Park with a top notch dining experience mixed with a flair of Midwestern hospitality



Orchard Place Residential Campus

• Milieu Treatment Counselor

  • Sep 2008 - Oct 2012

  -Supervised Children's Psychiatric Residential Campus of 103 residents -Managed staff of around 25 counselors -Maintained safety and security of residents, staff and visitors -Utilized AVATAR computer software to update residents' files -Communicated treatment progress to staff and guardians -Facilitated several on-unit therapeutic and educational groups -Counseled emotionally, psychologically and behaviorally disrupted children -Planned and implemented treatment strategies… Show more -Supervised Children's Psychiatric Residential Campus of 103 residents -Managed staff of around 25 counselors -Maintained safety and security of residents, staff and visitors -Utilized AVATAR computer software to update residents' files -Communicated treatment progress to staff and guardians -Facilitated several on-unit therapeutic and educational groups -Counseled emotionally, psychologically and behaviorally disrupted children -Planned and implemented treatment strategies as part of treatment team -Responded to crises and dangers in a professional and safe manner for all involved Show less -Supervised Children's Psychiatric Residential Campus of 103 residents -Managed staff of around 25 counselors -Maintained safety and security of residents, staff and visitors -Utilized AVATAR computer software to update residents' files -Communicated treatment progress to staff and guardians -Facilitated several on-unit therapeutic and educational groups -Counseled emotionally, psychologically and behaviorally disrupted children -Planned and implemented treatment strategies… Show more -Supervised Children's Psychiatric Residential Campus of 103 residents -Managed staff of around 25 counselors -Maintained safety and security of residents, staff and visitors -Utilized AVATAR computer software to update residents' files -Communicated treatment progress to staff and guardians -Facilitated several on-unit therapeutic and educational groups -Counseled emotionally, psychologically and behaviorally disrupted children -Planned and implemented treatment strategies as part of treatment team -Responded to crises and dangers in a professional and safe manner for all involved Show less



Pizza Hut

• Accounting
• 1 - 100 Employee

• Delivery Driver

  • Mar 2005 - Sep 2007

  -Awarded 1500 Mile Safe Driving Pin -Awarded Employee of the Month: November 2005 -Trained new employees on P.O.S., customer service skills, etc. -Awarded 1500 Mile Safe Driving Pin -Awarded Employee of the Month: November 2005 -Trained new employees on P.O.S., customer service skills, etc.