Experience

Pavilion Payments

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Client Experience Manager

  • Jul 2023 - Present

  Global Payments Gaming Solutions is now Pavilion Payments. New name, same team and industry-leading capabilities. All your payment solutions, all under one roof. Global Payments Gaming Solutions is now Pavilion Payments. New name, same team and industry-leading capabilities. All your payment solutions, all under one roof.



VizExplorer

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2022 - Jun 2023



NRT Technology Corp.

• Canada
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Manager, Customer Success

  • Sep 2019 - Mar 2022



Konami Gaming, Inc.

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• System Trainer

  • Feb 2019 - Sep 2019



Atrient

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Technical Training Engineer

  • Mar 2017 - Oct 2018



Everi Holdings Inc.

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Trainer, Kiosk Services

  • Nov 2014 - Mar 2017

• Relationship Manager

  • Nov 2012 - Nov 2014



Kronos | Virtual Roster

• Australia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Software Support Analyst

  • Aug 2010 - Nov 2012

  Provide software support to casinos using Virtual Roster. This software makes creating and maintaining schedules a lot easier. Schedulers are able to quickly schedule hundreds of employees and keep track of vacation and sick calls. I assist in version upgrades and training on new features. Resolve customer issues and do on-site support visits to provide exceptional customer service. Provide software support to casinos using Virtual Roster. This software makes creating and maintaining schedules a lot easier. Schedulers are able to quickly schedule hundreds of employees and keep track of vacation and sick calls. I assist in version upgrades and training on new features. Resolve customer issues and do on-site support visits to provide exceptional customer service.



IGT

• United Kingdom
• Software Development
• 700 & Above Employee

• Product Manager

  • May 2008 - Jan 2009

  Responsible for facilitating core software product enhancements through entire software lifecycle, Assisted third-party vendors with interfaces to Advantage and ADI system, Worked with software engineering on design, testing, installation, and rollout of new software programs.

• Senior Systems Account Representative, Sales Department

  • May 2006 - May 2008

  Assisted with coordination of IGT’s annual User Conference, Designed, implemented and maintained inaugural Customer Self Service Center which is one of the primary support tools for end user, Provided support at annual G2E Gaming Shows, Interaction with casino Executives as a representative for IGT

• Senior System Trainer

  • Dec 2000 - May 2006

  Provided training, go-live support and post go-live support for casino software installs in North America and Macau, China; Installed and trained casino personnel on new systems from start to finish including Accounting, IT, Slot Operations, Marketing, Club and Host, Table Games, Cage and Credit; Assisted with product development and Provided updates and suggestions for product and course development; Worked with engineers to enhance the product and test new software



MGM Grand Hotel & Casino Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Slot Operations Manager

  • 1999 - 2000