Scott McGown
Head of Product, Service & Delivery at Navigo- Claim this Profile
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Bio
Amy Nguyen
Scott has made a substantial positive impact on Myagi's platform with his knowledge and ability to be highly detail-oriented. He is so passionate about improving not only our customers' experience, but also the experience of his co-workers. I am always so appreciative and impressed with his ability to think and factor elements outside of the box. He consistently questions the whys and reasoning behind every decision which is so important in considering our long-term goals and vision. Within our team, Scott is able to communicate and collaborate cross-functionally in an efficient, transparent, and constructive way. I've worked closely with Scott for 1 year and have noticed that his vast knowledge and expertise in a wide majority of areas also extend to design and engineering. He takes pride in agile methods and incorporates consistent scrum ceremonies to enhance our workflow. Scott is not afraid to experiment and try new methods that may also improve the workflow of his team and team members. I have learned so much from Scott and I truly believe that the skills and knowledge that he carries are extremely valuable assets.
Rachel Norkin
Scott is limitless. From the moment he joined Myagi he has been an incredibly valuable member of the team and an important partner in building a bridge between the Product and Customer Success teams. Scott is able to get into the weeds of a customer, a new feature, or an issue while also keeping a strategic mindset and considering the long-term vision. He continually impresses with the things he's able to accomplish and how he works with others across the organization.
Amy Nguyen
Scott has made a substantial positive impact on Myagi's platform with his knowledge and ability to be highly detail-oriented. He is so passionate about improving not only our customers' experience, but also the experience of his co-workers. I am always so appreciative and impressed with his ability to think and factor elements outside of the box. He consistently questions the whys and reasoning behind every decision which is so important in considering our long-term goals and vision. Within our team, Scott is able to communicate and collaborate cross-functionally in an efficient, transparent, and constructive way. I've worked closely with Scott for 1 year and have noticed that his vast knowledge and expertise in a wide majority of areas also extend to design and engineering. He takes pride in agile methods and incorporates consistent scrum ceremonies to enhance our workflow. Scott is not afraid to experiment and try new methods that may also improve the workflow of his team and team members. I have learned so much from Scott and I truly believe that the skills and knowledge that he carries are extremely valuable assets.
Rachel Norkin
Scott is limitless. From the moment he joined Myagi he has been an incredibly valuable member of the team and an important partner in building a bridge between the Product and Customer Success teams. Scott is able to get into the weeds of a customer, a new feature, or an issue while also keeping a strategic mindset and considering the long-term vision. He continually impresses with the things he's able to accomplish and how he works with others across the organization.
Amy Nguyen
Scott has made a substantial positive impact on Myagi's platform with his knowledge and ability to be highly detail-oriented. He is so passionate about improving not only our customers' experience, but also the experience of his co-workers. I am always so appreciative and impressed with his ability to think and factor elements outside of the box. He consistently questions the whys and reasoning behind every decision which is so important in considering our long-term goals and vision. Within our team, Scott is able to communicate and collaborate cross-functionally in an efficient, transparent, and constructive way. I've worked closely with Scott for 1 year and have noticed that his vast knowledge and expertise in a wide majority of areas also extend to design and engineering. He takes pride in agile methods and incorporates consistent scrum ceremonies to enhance our workflow. Scott is not afraid to experiment and try new methods that may also improve the workflow of his team and team members. I have learned so much from Scott and I truly believe that the skills and knowledge that he carries are extremely valuable assets.
Rachel Norkin
Scott is limitless. From the moment he joined Myagi he has been an incredibly valuable member of the team and an important partner in building a bridge between the Product and Customer Success teams. Scott is able to get into the weeds of a customer, a new feature, or an issue while also keeping a strategic mindset and considering the long-term vision. He continually impresses with the things he's able to accomplish and how he works with others across the organization.
Amy Nguyen
Scott has made a substantial positive impact on Myagi's platform with his knowledge and ability to be highly detail-oriented. He is so passionate about improving not only our customers' experience, but also the experience of his co-workers. I am always so appreciative and impressed with his ability to think and factor elements outside of the box. He consistently questions the whys and reasoning behind every decision which is so important in considering our long-term goals and vision. Within our team, Scott is able to communicate and collaborate cross-functionally in an efficient, transparent, and constructive way. I've worked closely with Scott for 1 year and have noticed that his vast knowledge and expertise in a wide majority of areas also extend to design and engineering. He takes pride in agile methods and incorporates consistent scrum ceremonies to enhance our workflow. Scott is not afraid to experiment and try new methods that may also improve the workflow of his team and team members. I have learned so much from Scott and I truly believe that the skills and knowledge that he carries are extremely valuable assets.
Rachel Norkin
Scott is limitless. From the moment he joined Myagi he has been an incredibly valuable member of the team and an important partner in building a bridge between the Product and Customer Success teams. Scott is able to get into the weeds of a customer, a new feature, or an issue while also keeping a strategic mindset and considering the long-term vision. He continually impresses with the things he's able to accomplish and how he works with others across the organization.
Experience
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Navigo
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Software Development
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1 - 100 Employee
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Head of Product, Service & Delivery
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Jul 2023 - Present
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GoodHuman
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Australia
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Technology, Information and Internet
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1 - 100 Employee
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Product Manager
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Mar 2023 - Aug 2023
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Myagi
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Product Manager
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Jan 2022 - Mar 2023
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Product Owner
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Apr 2021 - Jan 2022
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Product Manager - HROnboard
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Jul 2020 - Apr 2021
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HROnboard
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Australia
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Human Resources Services
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1 - 100 Employee
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Product Manager
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Jun 2019 - Jul 2020
HROnboard is a market-leading digital employee onboarding product which facilitates amazing new starter experiences from offer to first anniversary.As Product Manager, my responsibilities include:• Contributing to the development of the Product Roadmap to drive new features and continuous improvement across the product suite.• Coordinating with the product team to align priorities across multiple products, ensuring delivery of the combined product vision.• Ongoing communication of the product vision and roadmap to the business.Customer interviews and focus groups.• User testing.• Use of hotjar and mixpanel to gather insights.• Conducting workshops with the development team to collaborate on solution designs and understand other priorities such as tech debt• Use of OKR’s to define objectives and measure success of the product and the team.• Go-to-person across the business for any questions relating to all products in our product suite.• Maintained responsibilities of Associate Product Manager role (see below). Show less
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Associate Product Manager
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Jan 2019 - Jun 2019
• Prioritisation of the product backlog to ensure execution of the roadmap.• Problem analysis, and collaborating with the development team to identify the best solutions.• Feature slicing and preparation of user stories, key requirements and acceptance criteria in JIRA• Communication and coordination of releases (both internally and externally).• Use of both Scrum and KanBan agile methodologies• Attending and running agile ceremonies including daily standups, sprint planning, backlog refinement and retrospectives.• Jira administration and configuration. Show less
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Customer Success Consultant
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Dec 2016 - Dec 2018
• Requirements gathering from customers on their onboarding processes.• Configuration/technical implementations of HROnboard.• Implementations of outbound API integrations into payroll systems.• Project management of customer implementations.• Resolution of customer support requests.• Awarded the 2018 HROnboard Spaceman Award, for best representing the value innovation.• Successfully implemented HROnboard for some of Australia’s biggest brands (including 7Eleven, Event Hospitality & Entertainment, Vodafone and Ray White). Show less
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Equity Trustees
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Australia
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Financial Services
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200 - 300 Employee
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Assurance Analyst
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Feb 2016 - Dec 2016
• Assurance testing against information security controls (ISO27001).• Supporting the development and testing of business continuity plans.• Reengineered a system user access review process to improve efficiency, resulting in a 66% reduction in time to complete.
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Business Intern
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Dec 2015 - Feb 2016
• Continuous improvement of internal processes.• Reporting on assurance testing results.• Project reporting for Project Management team.• Tasked with improving the employee onboarding and offboarding processes.
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HOYTS Group
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Australia
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Entertainment Providers
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400 - 500 Employee
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Production Manager
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Dec 2014 - Dec 2015
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Supervisor
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Feb 2014 - Dec 2014
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Cinema Worker
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Mar 2013 - Feb 2014
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Education
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2013 - 2016
Monash University
Bachelor of Business, Management and Economics
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