Experience

Causeway Coast and Glens Borough Council

• United Kingdom
• Government Relations Services
• 1 - 100 Employee

• Business Support Assistant

  • Jul 2023 - Present

  Business Support Assistant for Causeway Coast and Glens Council. Answering incoming customer queries, handling post, handling sensitive data, and uploading and publishing documents to public records. Business Support Assistant for Causeway Coast and Glens Council. Answering incoming customer queries, handling post, handling sensitive data, and uploading and publishing documents to public records.



Northern Ireland Civil Service

• Government Administration
• 700 & Above Employee

• Administrative Officer

  • Aug 2018 - Jul 2023

  Administrative Officer, DVA Passenger Transport Licensing Division, County Hall, Coleraine the Project team, later the Accounts team, and then the Operators Team I have been described several times as an “expert” in the CLS system that was launched during my time here. I was for quite a while, especially during the lockdowns, the sole operator of the CLS Accounts email address, which is a customer support email address the public contacts. I excelled in this position, getting frequent praise from customers and colleagues alike. During my time here I also engaged in testing of the new system and data cleansing, both serving to vastly improve my IT skills, as I learned more about what makes systems function, and what makes them break down. Further to this I volunteered with training staff on the system and protocols and worked as a member of a small team to meet deadlines and ensure all tasks were performed excellently. I am frequently called over to the “Digital Assist” team on temporary basis in order to assist with their work Show less



ROE VALLEY COMMUNITY EDUCATION FORUM LTD

• Non-profit Organizations
• 1 - 100 Employee

• Front Desk Receptionist

  • Jan 2017 - Jun 2017

  Voluntary Placement. Here I met my goal of aiding customers with finding work, as I was also struggling at that time. I guided customers in writing CVs, handled petty cash to provide customers with Travel Expenses, and was meticulous in my record keeping and telephony work. I quickly became a facourite of the customers as I handled each call and walk in with care, compassion, empathy, and a driver to help Voluntary Placement. Here I met my goal of aiding customers with finding work, as I was also struggling at that time. I guided customers in writing CVs, handled petty cash to provide customers with Travel Expenses, and was meticulous in my record keeping and telephony work. I quickly became a facourite of the customers as I handled each call and walk in with care, compassion, empathy, and a driver to help