Scott McClellan
Licensed Insurance Agent at Memberfy- Claim this Profile
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English Native or bilingual proficiency
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German Native or bilingual proficiency
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Japanese Limited working proficiency
Topline Score
Bio
Emily Bennett
Scott is an exceptional team member. He is such an asset here at Thumbtack because he exceeds expectations and has been such a great example of how to achieve success as a customer service agent. He is in the top threshold of agents in regards to number of calls, average handle time and after call work and Scott has even received additional training and certification to support other agents. Answering questions and taking escalated calls comes easy to Scott because he is able to articulate details and express great care in all that he does. He exemplifies leadership qualities and has a unique ability to relate with others. He would certainly be an incredible asset to any team.
Emily Bennett
Scott is an exceptional team member. He is such an asset here at Thumbtack because he exceeds expectations and has been such a great example of how to achieve success as a customer service agent. He is in the top threshold of agents in regards to number of calls, average handle time and after call work and Scott has even received additional training and certification to support other agents. Answering questions and taking escalated calls comes easy to Scott because he is able to articulate details and express great care in all that he does. He exemplifies leadership qualities and has a unique ability to relate with others. He would certainly be an incredible asset to any team.
Emily Bennett
Scott is an exceptional team member. He is such an asset here at Thumbtack because he exceeds expectations and has been such a great example of how to achieve success as a customer service agent. He is in the top threshold of agents in regards to number of calls, average handle time and after call work and Scott has even received additional training and certification to support other agents. Answering questions and taking escalated calls comes easy to Scott because he is able to articulate details and express great care in all that he does. He exemplifies leadership qualities and has a unique ability to relate with others. He would certainly be an incredible asset to any team.
Emily Bennett
Scott is an exceptional team member. He is such an asset here at Thumbtack because he exceeds expectations and has been such a great example of how to achieve success as a customer service agent. He is in the top threshold of agents in regards to number of calls, average handle time and after call work and Scott has even received additional training and certification to support other agents. Answering questions and taking escalated calls comes easy to Scott because he is able to articulate details and express great care in all that he does. He exemplifies leadership qualities and has a unique ability to relate with others. He would certainly be an incredible asset to any team.
Experience
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Memberfy
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Insurance
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1 - 100 Employee
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Licensed Insurance Agent
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May 2023 - Present
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Faison Group
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United States
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Insurance
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1 - 100 Employee
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Insurance Agent
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May 2022 - Present
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Collective Health
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Member Advocate
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May 2019 - Mar 2023
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Amazon
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Bangladesh
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Advertising Services
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1 - 100 Employee
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Delivery Associate
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Mar 2019 - Mar 2023
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Thumbtack
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United States
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Software Development
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700 & Above Employee
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Marketplace Trust and Safety Specialist
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Aug 2017 - Mar 2019
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Service Support Specialist
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Jan 2017 - Mar 2019
I joined Thumbtack as a new support specialist, meaning I am on the frontline of connecting customers and professionals who use Thumbtack to our offices. Through this connection, I help to answer questions, resolve concerns, and direct professionals and customers to the proper resources they may need, so that they can be empowered and their experience with Thumbtack can be maximized.
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AidData
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United States
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Think Tanks
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1 - 100 Employee
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Coding Specialist
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Apr 2014 - Dec 2016
With AidData, I geocoded locations based off of reputable documents that listed where foreign aid had come from and was going while also arbitrating the coding of others. In doing so, we helped create more transparency in foreign aid dealings and helped to make the research of professors, government workers, and others interested in international affairs and development much simpler. With AidData, I geocoded locations based off of reputable documents that listed where foreign aid had come from and was going while also arbitrating the coding of others. In doing so, we helped create more transparency in foreign aid dealings and helped to make the research of professors, government workers, and others interested in international affairs and development much simpler.
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Education
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2010 - 2016
Brigham Young University
Bachelor’s Degree, International Relations and Affairs/German Studies
Community
