Experience

Atlas Van Lines (Canada) Ltd.

• Canada
• Truck Transportation
• 1 - 100 Employee

• Manager, IT Services

  • Jun 2020 - Present

  Extensive experience in IT infrastructure design, installation, and maintenance.Proven track record of successful IT project delivery on time and within budget.Ability to lead and manage a team of IT professionals and stakeholders.Skilled in training and mentoring staff in best IT practices.Proven ability to negotiate and manage vendor relationships.

• Support Services Specialist

  • Oct 2017 - Jun 2020

  • Primary contact for Atlas Helpdesk that handle all software and hardware issues raised by end users• Great organizational and planning skills that allows me to effectively support a National user base• Maintain a high level of troubleshooting knowledge for effective prioritization and resolution of end user issues• Developed scripts and methods to allow effective build, rollout and maintenance of systems including patch management as well as hardware replacements/upgrades• Build and Maintain great working relation with Atlas’ 3rd-Party vendors to allow for continual dialogue to ensure ongoing support.• Actively involved in building, deployment, maintenance, troubleshooting and on-going support for a new VOIP phone system.• Provide new hire training as part of onboarding to help familiarize employees with the systems and procedures at Atlas• Develop and deliver national training seminars in preparation for new software launched by Atlas• Have attended many project meetings as a subject matter expert to provide information to projects including MS Exchange upgrade, VOIP as well as security related items such as rolling out Bitlocker for the Laptops in use at Atlas. Show less



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Care Support Representative

  • Jun 2011 - Oct 2017

  • Providing support to our front line staff though National Support Line while demonstrating the skills to achieve both Customer Satisfaction (CSAT) and First Call Resolution (FCR) • Have a knowledge base of both services and equipment to be considered a Subject Matter Expert for Shaw Direct • Both demonstrate and deliver a Best in Class experience • Assisted with programming project to create and maintain the o CR Tracking Tool, CR Tracking Tool Reporting o SED Escalation Tracker • This project involved the following technologies o SharePoint, Microsoft SQL Server 2005, HTML, CSS, ASP, JavaScript, Bootstrap Show less



Walmart Canada

• Canada
• Retail
• 700 & Above Employee

• Electronic Associate

  • Oct 2009 - Jun 2011

  To help customers with expert advice for their purchase, as well as up sell extended warranties for the electronics sold. When not helping customers make sure that shelves are stocked and properly prices as well as manage movie inventory. To help customers with expert advice for their purchase, as well as up sell extended warranties for the electronics sold. When not helping customers make sure that shelves are stocked and properly prices as well as manage movie inventory.



Public and Business Service Delivery | Services au public et aux entreprises

• Canada
• Government Administration
• 700 & Above Employee

• Infrastructure Technology Support Officer

  • Mar 2008 - Dec 2008

  Support Government of Ontario employees with day to day computer hardware and software issues. Refresh PC, which includes backing up all user information and programs and move them from one computer to the next. Support Government of Ontario employees with day to day computer hardware and software issues. Refresh PC, which includes backing up all user information and programs and move them from one computer to the next.