Operations Manager

• Jan 2023 - Present

Brand Fulfillment & Marketing Coordinator at Parent Petroleum

• Apr 2020 - Feb 2023

• Event Management: Planning multiple events with senior management, vendors, customers, and venues. Maintaining event budget, post event close & timelines to ensure event milestones met on schedule. Coordinating event logistics including event location, lodging, signage, catering, entertainment, keynote speakers, guest lists, communications, registration, equipment & promotional materials. Type of events planned includes: Customer appreciation events for 300+, trade shows, training, & 501-C3 charity events raising $300k+ in annual charity contributions.• Project Management responsibilities includes setting project objectives & goals with key stakeholders, gathering business requirements, setting timelines, key milestones, deliverables, employee engagement including training, communications, budgets and change management. • Customer Insights & Satisfaction – Measuring customer satisfaction & insights representing seven different major brands in the Midwest region including Chicago. Responsibilities include identifying survey objectives with management, development of content, creation, testing & deployment. Monitoring sampling, acceptance & completion rates. Analyzing results, identify key trends & creation of post survey reports.

Brand Fulfillment Coordinator

• May 2019 - Apr 2020

Senior Director, Customer Satisfaction, Strategic Projects & Partnerships

• 2015 - May 2019

• Strategic Projects responsibilities includes setting project objectives & goals with key stakeholders, gathering business requirements, setting project timelines, deliverables, budgets, change management, handover and post project review. • Customer Satisfaction - $30M in future sales growth by identifying key trends and customer pain points to develop innovative solutions to drive future growth - measured customer satisfaction in 10+ markets including China, Brazil & the US - responsibilities including identifying survey objectives with key stakeholders, development of survey content, creation, testing & deployment. Monitoring sampling, acceptance & completion rates. Analyzing survey results, identify key trends & reporting to key stakeholders with recommended actions for improvement. • Partnerships - $6M in annual sales growth - main responsibilities include developing new products, services & business opportunities that complement the core business. Management of partner relationships, contracts, sales projections & performance.• Process Management responsibilities include the identification and development of new business unit & department processes for new` products & services based on International Organization of Standardization (ISO).

Manager Of Products

• 2009 - 2015

• Managed Products worth over $100M in annual sales to the Business Unit.• Market Research & Competitive Benchmarking - product pricing, promotions & new services in over 7+ markets including Brazil, China & the US. • Weekly reporting of competitive findings to senior management with pricing & promotional recommendations.• Coordination with partners & management on new products & services to be developed based on competitive & market needs.• Coordinate the development & testing of new products with Technical Teams.• Coordinate product updates, pricing, commissions, training & marketing materials across the organization.

Development Coach & Trainer

• 2003 - 2009

• Development of newly hired staff on all company applications, sales processes & customer service. • Continued development of existing staff on improving product, sales & customer service skills through interactive workshops.• Creation & development of online assessment activities.• Monthly monitoring of staff calls, email and chat responses with customers to identify areas of improvement and coaching tips.