Scott MacLean
Senior Global Programme Manager at Ricoh Global Services- Claim this Profile
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French -
Topline Score
Bio
Gaetan Van Achte
Scott was tasked with developing and enhancing our project management framework to ensure qualitative measures / stage gates were in place. He was instrumental in the development and dissemination across the Ricoh Global Services (EMEA) programme / project management team, acting as the process champion, mentoring and coaching others. Scott was also leading an initiative across Europe, to enhance service acceptance from Project Delivery, Scott was clearly able to demonstrate the benefits of the initiative during the pilot phase and drove the initiative to successful closure. I would recommend Scott for future roles where there is a need to own and enhance project capabilities (improvement or transformation activities)
Brian J. Turner
I was fortunate to work with Scott and report into him on a number of my projects as part of the PMO reporting function. Scott was always ready to assist and was very supportive with regards to providing Ad Hoc advise and guidance when required. He was has the indepth knowledge and exposure to understand most issues you would encounter on a programme and or project and is very supportive. He has a big picture view whilst paying attention to the detail coupled with strong commercial awareness to be able to balance the benefits realization for the customer and the needs of the business. An excellent communicator who inspires confidence in the teams he leads.
Gaetan Van Achte
Scott was tasked with developing and enhancing our project management framework to ensure qualitative measures / stage gates were in place. He was instrumental in the development and dissemination across the Ricoh Global Services (EMEA) programme / project management team, acting as the process champion, mentoring and coaching others. Scott was also leading an initiative across Europe, to enhance service acceptance from Project Delivery, Scott was clearly able to demonstrate the benefits of the initiative during the pilot phase and drove the initiative to successful closure. I would recommend Scott for future roles where there is a need to own and enhance project capabilities (improvement or transformation activities)
Brian J. Turner
I was fortunate to work with Scott and report into him on a number of my projects as part of the PMO reporting function. Scott was always ready to assist and was very supportive with regards to providing Ad Hoc advise and guidance when required. He was has the indepth knowledge and exposure to understand most issues you would encounter on a programme and or project and is very supportive. He has a big picture view whilst paying attention to the detail coupled with strong commercial awareness to be able to balance the benefits realization for the customer and the needs of the business. An excellent communicator who inspires confidence in the teams he leads.
Gaetan Van Achte
Scott was tasked with developing and enhancing our project management framework to ensure qualitative measures / stage gates were in place. He was instrumental in the development and dissemination across the Ricoh Global Services (EMEA) programme / project management team, acting as the process champion, mentoring and coaching others. Scott was also leading an initiative across Europe, to enhance service acceptance from Project Delivery, Scott was clearly able to demonstrate the benefits of the initiative during the pilot phase and drove the initiative to successful closure. I would recommend Scott for future roles where there is a need to own and enhance project capabilities (improvement or transformation activities)
Brian J. Turner
I was fortunate to work with Scott and report into him on a number of my projects as part of the PMO reporting function. Scott was always ready to assist and was very supportive with regards to providing Ad Hoc advise and guidance when required. He was has the indepth knowledge and exposure to understand most issues you would encounter on a programme and or project and is very supportive. He has a big picture view whilst paying attention to the detail coupled with strong commercial awareness to be able to balance the benefits realization for the customer and the needs of the business. An excellent communicator who inspires confidence in the teams he leads.
Gaetan Van Achte
Scott was tasked with developing and enhancing our project management framework to ensure qualitative measures / stage gates were in place. He was instrumental in the development and dissemination across the Ricoh Global Services (EMEA) programme / project management team, acting as the process champion, mentoring and coaching others. Scott was also leading an initiative across Europe, to enhance service acceptance from Project Delivery, Scott was clearly able to demonstrate the benefits of the initiative during the pilot phase and drove the initiative to successful closure. I would recommend Scott for future roles where there is a need to own and enhance project capabilities (improvement or transformation activities)
Brian J. Turner
I was fortunate to work with Scott and report into him on a number of my projects as part of the PMO reporting function. Scott was always ready to assist and was very supportive with regards to providing Ad Hoc advise and guidance when required. He was has the indepth knowledge and exposure to understand most issues you would encounter on a programme and or project and is very supportive. He has a big picture view whilst paying attention to the detail coupled with strong commercial awareness to be able to balance the benefits realization for the customer and the needs of the business. An excellent communicator who inspires confidence in the teams he leads.
Credentials
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Certificate in Requirements Engineering
BCS, The Chartered Institute for ITMay, 2014- Oct, 2024 -
Certificate in Business Analysis Practice
BCS, The Chartered Institute for ITApr, 2014- Oct, 2024 -
Business and Systems Analysis
Doctrina -
CDIA+ Certified Professional
CompTIA -
Microsoft Certified Professional (MCP)
Microsoft -
PRINCE2 Certified Practitioner
APMG -
Six Sigma (yellow belt)
Element K
Experience
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Ricoh Global Services
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Global Programme Manager
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Oct 2015 - Present
The only Senior Global Programme Manager residing in Europe. Accountable for the provision of full programme deliverables which Ricoh contracts to deliver to our customers. Responsible for transition delivery to Ricoh's global focus and selected FTSE 500 accounts.Ricoh Global Services - Europe; Project management practice lead, responsible for improving the project performance through coaching and guidance to a team of 12.Was a lead in defining, designing and delivering improved way of working through implementation of a standard project management methodology, employing industry standards and best practice; as well as supporting tools, templates and processes. This methodology is now being deployed globally.
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Ricoh Europe
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IT Services and IT Consulting
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700 & Above Employee
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Global Technical Project Manager Team Leader & Global Solutions Consultant
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Mar 2013 - Oct 2015
Being the lead Ricoh Europe resource responsible for Ricoh’s most important global accounts. Working as a hybrid consultant / project manager. Position is an end-to-end role including capture of customer requirements, subsequent solution architecture & then successful delivery of complex global customer projects. Also responsible for the EMEA team of Global Technical Project Managers, ensuring consistent delivery of global technical projects through implementation & enforcement of standards, tools & practices to facilitate & develop a continuous improvement approach.
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Danwood
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United Kingdom
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Retail Office Equipment
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100 - 200 Employee
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Project Manager
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Nov 2009 - Feb 2013
Responsible for the management of Divisional projects including:• Overseeing all aspects of the project using planning, monitoring & controlling processes• Co-ordination and completion of the project including setting deadlines, assigning responsibilities, and monitoring and summarising progress of the project• Delivering the project to meet customer objectives on time, within budget & to agreed quality criteria• Document the project plan using standardised documentation & appropriate tools to manage people and tasks• Maintaining the project budget including preparation and ownership of the budget• Continuously monitor progress in terms of the status of the plan and the budget, reporting back to the project board, senior management, the client, or the funding organisation via the appropriate medium• Anticipate, identify & manage deviations from the plan or schedule early & keep all participants & stakeholders informed• Identify, log, analyse & manage potential & actual issues & risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues & risks might impact on scope, schedule, quality & cost• Preparation and sign-off of Statement of Work documentation• Communicate effectively, at all levels• Articulate & negotiate consensus on all aspect of the project• Produce all relevant documentation in a clear, articulate and concise style, in a timely fashion• Identify team resources and take on team management responsibilities in relation to the resource available for the project• Work directly with team members or team leaders to estimate effort, plan activities and negotiate consensus among team members• Have a good understanding of the technologies being delivered in order to understand and question requests coming from specialists & technical staff and to evaluate what is reasonable or possible• Responsible for the project’s commitment to quality
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Solutions Consultant
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Feb 2008 - Jun 2010
Being the lead in the Danwood Corporate Team to identify, design, deliver & manage appropriate solutions to the public & private corporate market.Responsible for:• Pre-sales consultancy for Corporate Team and its clients• Top level design of proposed solution and associated services• Project Management lead for large designs and roll-outs• On-going solutions owner• Management of on-going technical relationship with corporate clients• Co-ordination of requisite technical resources at all stages of assigned contracts• Responsible for producing accurate, appropriate & effective software solution designs for all clients• Contribution to accurate and profitable design solutions with responsibility for creating ‘branch cost price’ information for the Account Managers to use in their external profit-based proposals• Assisting with the knowledge development and training of all team members
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Lexmark
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United States
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Information Technology & Services
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700 & Above Employee
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Applications Consultant
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Jan 2004 - Jan 2008
Working in the Professional Services department - voted most valuable team in Lexmark UK in 2006, having exceeded 140% of revenue target 2 years in a row.Aligned to Lexmark UK’s most prestigious accounts both strategically and from a revenue generation perspective. To drive opportunities to grow ‘efficient information flow’ solutions and build relevant business cases.Delivery of consulting services to Lexmark Corporate, Strategic accounts; with a focus on Managed Print Services.Using defined techniques and practices to analyse a customer business situation, identify potential solutions then Project Manage the delivery of proposed solutions.Conduct feasibility studies, production of findings documents and workflow proposals.Use vertical and horizontal solutions to penetrate allocated accounts.Contribute to consulting practice development.Develop, grow & maintain relationships with alliances, 3rd party software solutions providers, systems integrators and customers.
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Software Specialists Support - Team Manager
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Jul 1999 - Jan 2004
Responsible for the software specialist support team. Ensuring the team has the right amount of resource to meet customer requirements and other team responsibilities. Ensure the team is a customer-focused activity providing high standards of technical support to customers. Ensuring the team has the correct training to enable them to meet & exceed performance objectives set by Lexmark or determined by customer SLA. Perform employee appraisals & set bonus objectives for the team members. Providing my manager with quantative & qualitative monthly performance reports.In my time in this role I raised the 1st call fix rate from 68% to 93%
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Education
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1995 - 1997
London South Bank University
Business Studies -
1988 - 1993
St Bedes
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