Experience

Convergence Acceleration Solutions/CAS Group a Wipro Company

• United States
• Telecommunications
• 1 - 100 Employee

• Partner / EPC Practice Lead

  • Jul 2021 - Present

• EPC Practice Lead

  • Sep 2019 - Jul 2021

  Working at Charter Communications – St Louis, MO*Advisor to the VP of Billing Operations: Organization Design, Resource Evaluation, Business KPIs, Reviewing & Advising on SOWs, Budgeting, and Vendor Management. *Leading Charters Product Catalog Back Office Redesign Program: Managing work tracks across Marketing, Sales, Care, Digital, Information Technology, and Finance.



G2M Tech Solutions

• President / CEO

  • Sep 2019 - Present



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Senior Director, Engineering Mobile Product Catalogue - Pricing Operations

  • May 2017 - Oct 2019

  Enhance current technical processes, improving overall quality and productivity while reducing costs.Oversee all stages of Pricing and Reference Data operations, developing engagement strategy and providing program guidance. Manage program parameters, including scope, budgets and specifications. Serve as a liaise with stakeholders, understanding and translating business requirements into technical solutions. Cultivate operational excellence within teams, ensuring alignment with service level agreements (SLA). Selected Contributions:☛ Established pricing and reference data operations from ground up Spearheading Comcast’s fastest growing product line, generating 1.2M subscribers over an 18-month period.☛ Designed the operational processes that allowed XM to deliver on 52 product launches in 2018. Through 1Q2019 we have already delivered on 39 Programs touching over 11K Rows of data.☛ Established the Xfinity Mobile Go-2-Market team, supporting large market launches and standardizing cross-organizational customer communications.☛ Led team in consistently delivering all programs on-time and within budget over a 2-year period, outperforming Big 4 competitors.☛ Recruited, hired, trained and coached a highly-talented mobile pricing and reference data operations team. ☛ Nominated for Circle of Success Award each year as a Comcast employee.



Rutherford Encore Realty, Inc

• Real Estate Broker & President

  • Jun 2005 - Jan 2019



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Director, IT Solutions Delivery

  • 2016 - 2017

  Provided executive leadership and established strategic direction, coordinating delivery of IT solutions to include equipment and services in-line with service level agreements (SLA).Drove strategic operational and development solutions across reference data management, pricing, mediation, and Automation. Developed and implemented performance objectives, tracking performance and evaluating progress; and analyzed market trends, forecasting market drivers and capitalizing on key business opportunities. Developed and presented executive-level analysis on deal structure and strategy; and collaborated with cross-functional teams, understanding key profit components and structuring key profitability initiatives. Selected Contributions:☛ Slashed annual expenditures by $384M by spearheading automation of ~210 million transactions.☛ Oversaw processing of ~8-billion usage records a day as well as 6,300 pricing changes, 16K table changes and 24.3M rows of data annually.☛ Led the build/maintenance/ and operations of 30 production applications.☛ Served as Interim IT Director, supervising a 61-member team and overseeing all aspects of national consumer and business pricing, contractual pricing, equipment pricing, mediation, table and data management operations and development.

• Manager, IT Pricing Operations & Development

  • May 2009 - May 2016

  Directed pricing development programs; and led all stages of marketing program delivery.Oversaw daily operations, developing strategic plans aligned with overall business objectives; and managed a 12-member team, supporting national pricing, special contractual pricing, as well as device pricing, and development. Collaborated with cross-functional teams, namely IT, Marketing, Retail, Sales, Care, Finance and Billing. Selected Contributions:☛ Delivered 400 marketing programs and 30 pricing development programs annually.☛ Served as primary IT point-of-contact for merger and integration planning for Softbank, Clearwire, and nTelos, ensuring world-class care and billing services.☛ Earned Circle of Excellence Award in 2014; and was nominated for award several times during tenure at Sprint.

• IT Operations Associate – IT Account Manager III

  • Oct 1998 - May 2009

  I first joined Sprint Corporation as an IT Operations Associate in 1998. Following successful tenures, I excelled throughout a series of roles leading up to the Manager of IT Pricing Operations and Development. Those roles were: ☛ IT Account Manager III, 2008 to 2009☛ Legal & Regulatory Marketing Manager, 2006 to 2008☛ Billing System Conversion Manager, 2006☛ Sales Strategic Partners Senior Manager, 2005 to 2006☛ Finance Revenue Assurance Senior Consultant, 2004 to 2005☛ Revenue Consultant VII, 2002 to 2004☛ IT Operations Associate, 1998 to 2002

• Marketing Manager: Legal & Regulatory Marketing

  • Jul 2006 - Sep 2008

  o Matrix Management position focused on Policy and any Marketing communications related to: Legal Settlements, Tax & Fee Changes, Office of Privacy Notices, Legal Mandates, FCC regulations, & Regulatory Initiatives.o Print Media, Direct Mail, & Retail Operations.o Some highlights include: Project managed the launch of 6 Market Programs in 2007 resulting in $46.5 million in Revenue Generation o 11 customer satisfaction programs tied to fee reductions and 18 Regulatory initiatives.o Investigated and recommended CPNI reform resulting in a savings of over $1.1 million in direct mail cost and allowed for the reallocation of resources in Marketing, Legal, MARCOM, and reporting to work on more Strategic Initiatives.o Project managed the administration of $40 Million in legal settlements for 2007.