General Manager

• Jan 2021 - Present

Assistant General Manager

• Feb 2015 - Dec 2020

-Manage 150+ employees in all park departments with a focus on in park revenue, expense and cost control, customer satisfaction, and all day to day operations -Capital Expenditure planning and execution annually and with long term facility growth focus -Assist in Finance and Accounting as it relates to revenue reporting and expense control functions -Focus on guest experience and enhancing this experience in all areas -Manage 150+ employees in all park departments with a focus on in park revenue, expense and cost control, customer satisfaction, and all day to day operations -Capital Expenditure planning and execution annually and with long term facility growth focus -Assist in Finance and Accounting as it relates to revenue reporting and expense control functions -Focus on guest experience and enhancing this experience in all areas

Assistant General Manager

• Jul 2014 - Jan 2015

• Manage 160 employees in all park departments with a focus on Retail, Photo & Video, Luau/Events Staff, Customer Service, Food & Beverage, Ticketing, Security, and Maintenance.• Palace Entertainment Food and Beverage Awards: 2013 Excellence Award (Top overall F&B employee company wide), 2013 Top PerCap, 2012 Top PerCap, 2011 Top Sanitation • Reorganized Retail and Photo & Video departments while increasing customer spending by adding new products and updating technology to meet needs of increasing customer demands• Increased margins via vendor negotiations or product analysis in all cost categories including Food & Beverage, Retail, and Photo & Video while combating various rising costs • Created a new strong Team work environment while working with all senior level management• Planned, implemented, and executed completely new luau revenue stream, which has increased steadily since May 2012• Led group sales with a focus on creating custom events for local businesses and individuals • Created signature annual events while setting park records for both Revenue and Attendance• Tasked with maximizing revenue yield weekly, monthly, and annually based on limited animal interactive capacities and various Hawaii tourism market characteristics• Responsible for annual budgeting process for all departments while planning for capital expenditures • Oversee safety measures for 65 acre marine facility relating to all guests, employees, and security Show less

Director of Operations

• Jan 2011 - Jul 2014

Accounting Supervisor

• Mar 2008 - Jan 2011

• Managed the daily activities of the entire staff of four within the accounting department• Consolidated and compiled company financial statements monthly• Assisted in PCI compliance overhaul• Helped in the reorganization and combination of accounting policies to align with corporate regulations during purchase transition• Reviewed internal controls relating to cash, revenue, and expenses; created an internal-procedures manual

Chief Financial Officer and Partner

• Apr 2013 - Apr 2014

• Built overall business plan, operating budget, and tour schedule • Coordinated all Food & Beverage, Retail, and Ticket operations • Assisted in coordination and execution of all marketing, sponsorships, and partnerships • Developed and maintained relationships for further potential charity and sponsor opportunities • Overall attendance of 44,000 guests on Molokai, Maui, Hawaii, Oahu, and Kauai • Built overall business plan, operating budget, and tour schedule • Coordinated all Food & Beverage, Retail, and Ticket operations • Assisted in coordination and execution of all marketing, sponsorships, and partnerships • Developed and maintained relationships for further potential charity and sponsor opportunities • Overall attendance of 44,000 guests on Molokai, Maui, Hawaii, Oahu, and Kauai