Experience

Softbase Systems

• United States
• Software Development
• 1 - 100 Employee

• Senior Developer

  • Jul 2020 - Present



Lineage Logistics

• United States
• Transportation, Logistics and Storage
• 700 & Above Employee

• Systems Admin/Software Developer

  • Oct 2016 - Jul 2020



Marquam

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Software Developer

  • Feb 2016 - Oct 2016



Lineage Logistics

• United States
• Transportation, Logistics and Storage
• 700 & Above Employee

• Application & Database Manager

  • Jan 2007 - Jan 2016

  Responsible for creating and maintaining all MSSQL backups. Develop and maintain SQL applications including writing code to perform an intelligent WMS backup. Design, build, and deploy data integrations using MS SQL Integration Services. Build custom reports using Crystal Reports and MS SQL Reporting Services. Create and update code for mapping new and existing customers using EDI translation Software. Provide EDI support for internal customers. Work with external customers to resolve problems with sent and received EDI documents. Revise and modify HelpDesk application (BMC SDE) to better match the needs of the end users. Provide direction and supervision for help desk and application support personnel.



Ensynch

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Developer/IT Support Specialist

  • Jan 2006 - Jan 2007

  Provided 2nd and 3rd level production application support for Remedy AR Systems, including two modified Remedy applications (GEMS & HR Quest), ITSM, and Kinetic Survey. Received and responded to daily escalations, handling routine service requests, break/fix, bug troubleshooting, and issue root cause analysis. Issues range from low to high complexity. Led/Participated in monthly code releases including bug fixes and enhancements. Provided 2nd and 3rd level production application support for Remedy AR Systems, including two modified Remedy applications (GEMS & HR Quest), ITSM, and Kinetic Survey. Received and responded to daily escalations, handling routine service requests, break/fix, bug troubleshooting, and issue root cause analysis. Issues range from low to high complexity. Led/Participated in monthly code releases including bug fixes and enhancements.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Application & Architect Senior Analyst

  • Mar 2002 - Jan 2006

  Developed, designed and implemented changes to the PeopleSoft and Remedy Action Request System (ARS) applications. Worked with clients to identify needs and problems as well as recommend appropriate solutions. Respond to system administrative requests as needed. Implemented Remedy Asset Management, with modifications, to interact with the corporate asset management system. Built multiple integration applications using VB.Net to transfer data between Remedy ARS and several corporate databases. Designed and developed a maintenance application to automatically generate requests used in tracking scheduled PC/Server maintenance.



The Sygnature Group, ETS, ISCS - Intel

• Hillsboro, OR

• Sr. Systems Developer

  • Oct 2000 - Aug 2001

  Re-engineered Remedy HelpDesk v4.0 & Change Management v4.0 to better suit user needs and requirements. Group Lead tasked with designing a customer incident tracking application to be integrated with the Remedy HelpDesk, Change, and Asset Management applications. Performed numerous migrations and installations as part of application enhancements. Began development of a Web application utilizing Remedy ARS v4.5. Worked with internal customers to identify and document requested software enhancements.



Freightliner

• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Systems Administrator

  • Jan 1999 - Oct 2000

  Maintained, developed, and administered multiple systems including the Remedy Action Request System (ARS), v4.0 and Apropos v4.2. Designed, developed and tested scripts for Apropos using Visual Basic and the TCL scripting language. Used SQL 7.0 to create reporting objects and program development. Project planning for implementation and deployment of different applications. Worked with end-users to identify and resolve application bugs and software problems. Maintained, developed, and administered multiple systems including the Remedy Action Request System (ARS), v4.0 and Apropos v4.2. Designed, developed and tested scripts for Apropos using Visual Basic and the TCL scripting language. Used SQL 7.0 to create reporting objects and program development. Project planning for implementation and deployment of different applications. Worked with end-users to identify and resolve application bugs and software problems.



Radiant Systems Inc.

• IT Services and IT Consulting
• 300 - 400 Employee

• Customer Support Technician/Supervisor

  • Jan 1996 - Jan 1999

  Provided technical phone support to customers while using problem solving skills to supply solutions. Trained customers on site to use and modify POS system. Supervised support group of up to ten technicians. Supported WindowsNT 3.51 & 4.0 running custom software. Developed software using Visual Basic to enhance functionality of the call tracking system (Clientele). Designed and installed Ethernet networks as a backbone for the POS software package. Provided technical phone support to customers while using problem solving skills to supply solutions. Trained customers on site to use and modify POS system. Supervised support group of up to ten technicians. Supported WindowsNT 3.51 & 4.0 running custom software. Developed software using Visual Basic to enhance functionality of the call tracking system (Clientele). Designed and installed Ethernet networks as a backbone for the POS software package.