Experience

Sullivan Moving & Storage a CMS Company

• San Diego, California, United States

• Information Technology Help Desk

  • Sep 2019 - Present

  1. Managed 100+ end-users on 2-person team and provided Windows desktop, hardware, software, and application support 2. Supported remote users at 5 locations with ConnectWise Automate 3. Received 10+ daily tickets in ConnectWise Automate and managed Tier I-II requests 4. Used ConnectWise to download agents, configure PCs, and install applications, operating systems, and anti-virus 5. Provided various levels of IT support to non-technical internal users through disk side support services 6. Reviewed help desk tickets, troubleshot, and resolved Windows desktop issues 7. Created end-users and modified personnel changes and GPOs in Active Directory 8. Synced Active Directory Connect with Office 365 and Azure AD 9. Created end-users in Azure on 2 Domain Controllers 10. Prepared new desktops computers, laptops, and tablets according to internal policies 11. Created and administered Office 365 accounts and managed Microsoft Teams and SharePoint 12. Answered questions and provided information for users about new software or hardware 13. Delivered onsite and remote technical support for 100+ end-users with ConnectWise Automate / Control 14. Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process 15. Extracted data from Microsoft SQL Server and wrote 20+ reports in SQL in support of accounting department 16. Maintained a database of current hardware, including desktops, laptops, and virtual servers 17. Continually reviewed the equipment database and disposed of old hardware as needed 18. Suggested yearly on what new hardware to purchase for users 19. Supported transition from Cisco VoIP phone to MS Teams 20. Created auto attendant and call queues for MS Teams and assigned previous Cisco VoIP numbers to MS Teams end-users 21. Maintained and regularly updated Wi-Fi connection points 22. Maintained and assisted in transition from old physical file share servers