Scott Klein
Fixed Operations Director at Haag Ford Sales Inc- Claim this Profile
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Topline Score
Bio
Jessica Zurek-Herwehe
I've had the opportunity to work with Scott on multiple occasions over the past 3 and 1/2 years, and he always displays an expert knowledge of the product, a keen understanding of the customers' expectations, is willing to try new strategies and processes to improve business, and is always actively leading his team. It is always a pleasure working with Scott, and I look forward to working with him and his team again soon!
terry hankins
Scott is very knowledgeable and good with customers.
Jessica Zurek-Herwehe
I've had the opportunity to work with Scott on multiple occasions over the past 3 and 1/2 years, and he always displays an expert knowledge of the product, a keen understanding of the customers' expectations, is willing to try new strategies and processes to improve business, and is always actively leading his team. It is always a pleasure working with Scott, and I look forward to working with him and his team again soon!
terry hankins
Scott is very knowledgeable and good with customers.
Jessica Zurek-Herwehe
I've had the opportunity to work with Scott on multiple occasions over the past 3 and 1/2 years, and he always displays an expert knowledge of the product, a keen understanding of the customers' expectations, is willing to try new strategies and processes to improve business, and is always actively leading his team. It is always a pleasure working with Scott, and I look forward to working with him and his team again soon!
terry hankins
Scott is very knowledgeable and good with customers.
Jessica Zurek-Herwehe
I've had the opportunity to work with Scott on multiple occasions over the past 3 and 1/2 years, and he always displays an expert knowledge of the product, a keen understanding of the customers' expectations, is willing to try new strategies and processes to improve business, and is always actively leading his team. It is always a pleasure working with Scott, and I look forward to working with him and his team again soon!
terry hankins
Scott is very knowledgeable and good with customers.
Experience
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Haag Ford Sales Inc
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Fixed Operations Director
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Mar 2018 - Present
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Evans Motorworks
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United States
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Automotive
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1 - 100 Employee
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Parts Manager
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Nov 2017 - Mar 2018
Cleaned up and organized the multi-line parts department and reduced the idle capital by $50,000.00 while creating and installing processes and procedures. Cleaned up and organized the multi-line parts department and reduced the idle capital by $50,000.00 while creating and installing processes and procedures.
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Fixed Operations Manager
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Dec 2013 - Nov 2017
Overseeing fixed operations within the dealership, I made changes to process and operation tasks that significantly increased profits as well as shop labor hours. * Increased Quick Lane Customer pay Gross Profit by 40% during first year on staff and overall Service Department Gross Profit by 20% over prior year.* Increased Customer pay effective labor rate.* Sought out application process for warranty labor rate increases from both Ford and Kia.* Successfully moved manufacturer warranty off of warning list to no condition codes.* Moved Quick Lane franchise from profit loss center to a profitable entity.* Active member Ford Service Manager NCM 20 Group.* Obtained training to become Ford and Kia Master certified.* Member Live Oaks and Diamond Oaks Career Center advisory committees.
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The BMW Store | Cincinnati OH
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United States
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Retail
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1 - 100 Employee
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Parts & Service Director
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Jul 2002 - Nov 2013
During my tenure within The BMW Store I successfully doubled service gross profit and increased customer pay production hours even through incredibly tough years for auto dealerships during 2009-2011. * Collaborated with internal department managers to assure seamless servicing on new and pre-owned vehicles as well as all necessary steps to assure vehicle readiness for deliveries.* Hired, managed and reviewed a staff of 30 technicians, 10 service advisors, 7 service receptionists and 10 support drivers.* Proactively maintained service connection program with Marketing Manager for all service department advertising; growing service pipeline and maintaining client retention.*Designed two crucial customer events; service department orientations for customers that recently purchased a vehicle to enhance customer loyalty and service clinics to retain clientele. * Created, staffed and maintained a service call center to answer incoming calls, schedule appointments, perform follow-up calls and sell declined work which increased customer retention.* Built, staffed and maintained a service call center to answer incoming calls, schedule appointments, perform follow-up calls and sell declined work which in turn increased customer retention.* Maintained needed customer satisfaction of both BMW and MINI customers experience.* Worked with Parts Manager to reduce service repair delays from parts availability.* Achieved objectives given by BMW and MINI on national programs through collaboration with regional and NA staff.* Created and analyzed integral dealership reports for production and expenses on a daily, weekly, monthly and yearly basis.* More than doubled service gross profit.* Lowered monthly service department expenses to increase net profit.* Participated in 10 BMW National Aftersales Conferences.* Completed numerous BMW and MINI management and product training classes for both brands.* Eight year member of NCM Highline 20-group.
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Parts Manager
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Jan 2000 - Jul 2002
Within Northgate I was able to reduce idle inventory capital as well as overall shop sales.* Improved inventory turns from 2 times per year to 11 times per year.* Increased shop sales by having needed parts for customers on the shelf so service could sell needed work that day.* Worked with the service manager to increase sales and shop production by maintaining parts inventory on-site so parts could be obtained them the same day.* Increase stock order utilization which increase profits and generated return credits with Ford Motor Company and Volkswagen of America.
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AutoNation
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Service & Parts Manager
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Aug 1997 - Dec 1999
As the new Mega Store was built within AutoNation, I managed the start up process by* Hired and trained all Aftersales Associates.* Managed warranty process for Auto Nation USA 99 day vehicle warranty.* Oversaw the reconditioning of trade ins and auction vehicles.* Worked with recent purchase customer and retail customers to service repairs.* Worked nationwide with all Aftersales vendors throughout the Auto Nation USA program.* Created and maintained all reports for corporate office on a daily, weekly and monthly basis.
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Education
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Northwest High School
Auto Technician, Automotive Program