Experience

Haag Ford Sales Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Fixed Operations Director

  • Mar 2018 - Present



Evans Motorworks

• United States
• Automotive
• 1 - 100 Employee

• Parts Manager

  • Nov 2017 - Mar 2018

  Cleaned up and organized the multi-line parts department and reduced the idle capital by $50,000.00 while creating and installing processes and procedures. Cleaned up and organized the multi-line parts department and reduced the idle capital by $50,000.00 while creating and installing processes and procedures.



Cronin Automotive Group

• Fixed Operations Manager

  • Dec 2013 - Nov 2017

  Overseeing fixed operations within the dealership, I made changes to process and operation tasks that significantly increased profits as well as shop labor hours. * Increased Quick Lane Customer pay Gross Profit by 40% during first year on staff and overall Service Department Gross Profit by 20% over prior year.* Increased Customer pay effective labor rate.* Sought out application process for warranty labor rate increases from both Ford and Kia.* Successfully moved manufacturer warranty off of warning list to no condition codes.* Moved Quick Lane franchise from profit loss center to a profitable entity.* Active member Ford Service Manager NCM 20 Group.* Obtained training to become Ford and Kia Master certified.* Member Live Oaks and Diamond Oaks Career Center advisory committees.



The BMW Store | Cincinnati OH

• United States
• Retail
• 1 - 100 Employee

• Parts & Service Director

  • Jul 2002 - Nov 2013

  During my tenure within The BMW Store I successfully doubled service gross profit and increased customer pay production hours even through incredibly tough years for auto dealerships during 2009-2011. * Collaborated with internal department managers to assure seamless servicing on new and pre-owned vehicles as well as all necessary steps to assure vehicle readiness for deliveries.* Hired, managed and reviewed a staff of 30 technicians, 10 service advisors, 7 service receptionists and 10 support drivers.* Proactively maintained service connection program with Marketing Manager for all service department advertising; growing service pipeline and maintaining client retention.*Designed two crucial customer events; service department orientations for customers that recently purchased a vehicle to enhance customer loyalty and service clinics to retain clientele. * Created, staffed and maintained a service call center to answer incoming calls, schedule appointments, perform follow-up calls and sell declined work which increased customer retention.* Built, staffed and maintained a service call center to answer incoming calls, schedule appointments, perform follow-up calls and sell declined work which in turn increased customer retention.* Maintained needed customer satisfaction of both BMW and MINI customers experience.* Worked with Parts Manager to reduce service repair delays from parts availability.* Achieved objectives given by BMW and MINI on national programs through collaboration with regional and NA staff.* Created and analyzed integral dealership reports for production and expenses on a daily, weekly, monthly and yearly basis.* More than doubled service gross profit.* Lowered monthly service department expenses to increase net profit.* Participated in 10 BMW National Aftersales Conferences.* Completed numerous BMW and MINI management and product training classes for both brands.* Eight year member of NCM Highline 20-group.



Northgate Lincoln Mercury / Volkswagen

• Parts Manager

  • Jan 2000 - Jul 2002

  Within Northgate I was able to reduce idle inventory capital as well as overall shop sales.* Improved inventory turns from 2 times per year to 11 times per year.* Increased shop sales by having needed parts for customers on the shelf so service could sell needed work that day.* Worked with the service manager to increase sales and shop production by maintaining parts inventory on-site so parts could be obtained them the same day.* Increase stock order utilization which increase profits and generated return credits with Ford Motor Company and Volkswagen of America.



AutoNation

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Service & Parts Manager

  • Aug 1997 - Dec 1999

  As the new Mega Store was built within AutoNation, I managed the start up process by* Hired and trained all Aftersales Associates.* Managed warranty process for Auto Nation USA 99 day vehicle warranty.* Oversaw the reconditioning of trade ins and auction vehicles.* Worked with recent purchase customer and retail customers to service repairs.* Worked nationwide with all Aftersales vendors throughout the Auto Nation USA program.* Created and maintained all reports for corporate office on a daily, weekly and monthly basis.