Experience

Ironshore Insurance

• United States
• Insurance
• 300 - 400 Employee

• Underwriting Consultant II - GRS | North America | Programs

  • Oct 2022 - Present

• AVP - Operations Manager

  • Nov 2015 - Nov 2022

  OPERATIONS MANAGER - AVP | Ironshore Insurance Services LLC - Ironshore Private Client Group• Manage IPCG Billing Operations - Ongoing management IPCG billing team and the relationship with the billing vendor.• Manage IPCG Contact Center Operations - Ongoing management of the IPCG phone team and the relationship with the phone system vendor.• Manage IPCG Property Inspection Operations - Ongoing management of the relationship with the IPCG Property Inspection vendor.• Manage IPCG Agency/Broker Contract & Appointment Operation.• Charged with day-to-day underwriting duties for the IPCG High Value book of business.



Chubb

• Insurance
• 700 & Above Employee

• High Net Worth Agency Services Manager

  • Apr 2015 - Oct 2015

  • Managed Agency Services Unit; Agency Support Phone Unit, Agency Services Support Central Unit and Document Management/Specialist Unit.

• High Net Worth Agency Services Manager

  • Apr 2012 - Apr 2015

  • Managed Agency Support Unit, Billing Support Unit, Premier Billing Support Unit, Broker Contract, Licensing & Appointment Unit, Affluent/HNW Risk Consulting Schedulers, Operations Trainer and Agency Services Specialist.

• Affluent Quality Assurance / Business Analyst

  • Jan 2011 - Apr 2012



Chubb

• Insurance
• 700 & Above Employee

• Field Support / Central Region Agency Services Manager

  • Jan 2009 - Nov 2010

  Agency Services Manager October, 2009 - November, 2010• Agency Services Manager - Central Region – 12 direct reports including 1 supervisor.o Managed 12 people to become the industry leader of servicing Affluent & High Net Worth clients by providing a world class service experience by giving them choices in how to transact business. Our customers were provided with the finest trained representative to deliver quality service whether they chose; Phone – In real time service, e-mail / paper submissions or accessing the system directly.o Successfully managed team to meet Turn Around Time Standards to process 106.6% more new business, 43.2% more Quotes and overall 62.1% Gross Written Premium growth in 2010 vs 2009 for the Central Region.Field Support Manager January, 2009 – February, 2010• Field Support 3 direct reports.o Created an Appointment & Contracting team within Field Support that improved the efficiencies with regards to staying compliant with state regulations and improving the appointment turn around time from 60 days to 5 days.o Managed an internal book of business to grow by more than 400% in the first year to a premium of $1.3 million.



Atlantic Mutual Companies

• Insurance
• 1 - 100 Employee

• Underwriting Svs & Operations Manager

  • Feb 2006 - Jan 2009

  • Underwriting Services & Operations - 29 direct reports including 2 supervisors.o Areas of responsibility included; Commercial & Personal Processing, Mail Room, Policy Assembly, Imaging, Central Files, Workload Management System, Commercial & Personal Billing (Cashiers & Legal Collections) and Field Support.o Manage the relationship between the field and all in house operations; underwriting, billing, processing, customer service, agency training, agency contracts & licensing, policy assembly and technical enhancements.o Manage the relationship between Home Office Sr. Management and underwriting staff.o Analyze territory / state numbers, discuss the findings with the underwriters and field to develop action plans for improvement.o Actively managed the relationship with over 400 independent agents. o Train and support New field personnel with the internal operations of the companies Agency Management system.o Helped create and manage CAT management strategies.o Actively attend and offered input for production plans.o Actively attend and offered input for budget planning.