Experience

Symetra

• United States
• Insurance
• 700 & Above Employee

• Senior Claims Practice Leader

  • Sep 2023 - Present

  Enfield, CT

• Claims Practice Leader

  • Apr 2019 - Sep 2023

  Enfield, CT As Claims Practices Leader I am responsible for the development, implementation and ongoing management of all claim strategy, processes and supporting tools within my respective area of Absence Management, Short-term disability, and Paid Family and Medical Leave. I have led enhancement initiatives directly and have coached others in doing the same. Supported business growth/sales efforts by ensuring a differentiating customer experience, and presenting the overall value proposition story to… Show more As Claims Practices Leader I am responsible for the development, implementation and ongoing management of all claim strategy, processes and supporting tools within my respective area of Absence Management, Short-term disability, and Paid Family and Medical Leave. I have led enhancement initiatives directly and have coached others in doing the same. Supported business growth/sales efforts by ensuring a differentiating customer experience, and presenting the overall value proposition story to prospective and inforce customers.

• Implementation Manager

  • Oct 2016 - Mar 2020

  Enfield, Connecticut Acts as a business lead, consultant and liaison for Implementation of complex claim products.

• Senior Case Manager

  • Dec 2015 - Oct 2016

  Enfield, Connecticut Promoted from previous role. Subject matter expert. Internal audits of claim files. Finalist presentations for new business.

• Absence Management Specialist

  • May 2014 - Nov 2015

  Enfield, CT



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Complex Claims Manager

  • Aug 2012 - Jan 2014



MetLife

• United States
• Insurance
• 700 & Above Employee

• Case Manager

  • Aug 2010 - Aug 2012



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Contracts Negotiator

  • Mar 2008 - Aug 2010