Experience

Venandi Systems

• United States
• Financial Services
• 1 - 100 Employee

• Verification Agent Supervisor and Trainer

  • Oct 2020 - Present

  Oversaw a team of 3-5 verification agents to ensure agents achieved monthly goals by providing effective coaching and training. Collaborated with the Director of Operations to develop monthly strategies and created operational reports to monitor and improve team performance. Designed and implemented an onboarding training and compliance program for verification agents to ensure a high level of performance and accuracy. Conducted interviews with potential verification agents to evaluate their skills and fit with the team. Show less



Frontline Asset Strategies

• United States
• Financial Services
• 1 - 100 Employee

• Skiptrace Supervisor

  • Jan 2013 - Sep 2020

  Led a team of 4-10 skip tracers to achieve timely and accurate locates by providing targeted coaching and training. Developed and generated reports to evaluate team performance and exceeded monthly team goals. Improved the locate rate per team member by 15% through effective leadership and performance management. Conducted interviews with potential skip tracers to evaluate their skills and ensure a high level of performance Led a team of 4-10 skip tracers to achieve timely and accurate locates by providing targeted coaching and training. Developed and generated reports to evaluate team performance and exceeded monthly team goals. Improved the locate rate per team member by 15% through effective leadership and performance management. Conducted interviews with potential skip tracers to evaluate their skills and ensure a high level of performance



Credit Control, LLC.

• United States
• Financial Services
• 100 - 200 Employee

• Collections Specialist

  • Mar 2012 - Jan 2013

  Successfully managed inbound and outbound collections calls for 200+ accounts, consistently achieving monthly goals set by management. Possessing a deep understanding of collections strategies, I have been able to effectively negotiate payment arrangements, resolve disputes, and minimize delinquencies. I have also managed a monthly payer desk of over 100+ accounts while adhering to all relevant laws, including the Fair Debt Collection Practices Act (FDCPA) and state regulations. Successfully managed inbound and outbound collections calls for 200+ accounts, consistently achieving monthly goals set by management. Possessing a deep understanding of collections strategies, I have been able to effectively negotiate payment arrangements, resolve disputes, and minimize delinquencies. I have also managed a monthly payer desk of over 100+ accounts while adhering to all relevant laws, including the Fair Debt Collection Practices Act (FDCPA) and state regulations.



NCO Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collections Specialist

  • Sep 2010 - Mar 2012

  Successfully managed inbound and outbound collections calls effectively negotiate payment arrangements and settlements of accounts Successfully managed inbound and outbound collections calls effectively negotiate payment arrangements and settlements of accounts