Chief Technology Officer

• Dec 2020 - Present

Director Of Engineering

• Jun 2019 - Dec 2020

Software Engineering, Mobile

• Feb 2019 - May 2019

VP of Software Development

• Jun 2018 - Jan 2019

Reporting to the CTO, responsible for a team of 20+ experienced Developers, Architects, and Quality Assurance professionals. Liaising closely and ensuring appropriate integration with Network Operations, Technical Operations, Information Security, and our Project and Product teams.Recent accomplishments include:- Streamlined our SDLC process by articulating and integrating a modified Git Flow that fit our team, addressed transparency, traceability, and compliance- Introduced coding standards with automated code coverage and quality rules into our CI process (utilizing SonarQube)- Implemented use of Splunk for analysis, alerts, and troubleshooting with our support teams- Prototyped a new model for monitoring with Prometheus and Grafana for easier distribution, scale and analysis- Built dashboards and reporting to provide insight for project health, sprint review, dev effectiveness, and defect analysis Show less

Director of Software Development

• Jul 2015 - Jun 2018

Reporting to the CTO, I'm responsible for a team of 20+ experienced Developers, Architects, and Quality Assurance professionals, in the continuing and rapid growth of our proprietary network management and data services platform. Managing the full software development life cycle, and our teams' engagement to deliver features faster to market, with consideration for quality and security standards, scale, availability, and compliance.Drove a transition from a legacy front-end stack, legacy tooling, a traditional waterfall method, and a monolithic application pattern to: - An updated stack (de-coupling front-end and back-end with RESTful APIs, and modern JS libraries like React, Redux, GraphQL)- A de-composed back-end (following a micro-services pattern, and using modern languages like Node JS, Golang)- Agile methodology, collaborating closely with our Project, Product to support the transition- Improved communication among teams, with training, discipline, appropriate integrations and tooling (Slack, an interface with Fortify, JIRA, etc)- Introduced DevOps, and Continuous Integration and Delivery best practices- Implemented Performance and Functional automation- Collaborated closely with our VP of Architecture, Director of Security, and business Operations and Finance stake-holders to address and meet security and compliance standards Show less

Product Director

• May 2014 - Jul 2015

Promoted from my role as a Product Manager, to take on responsibility for specific verticals in our property data and information products and services. This included investigating opportunities with our direct to consumer initiatives, our insurance inspection services, and to take a lead on the research and development initiatives in our core platform which is shared among the product verticals.

Product Manager

• Aug 2010 - May 2014

RediHive Inc, a subsidiary of Real Matters, has built a platform for order processing, coordination, and fulfillment, used primarily in the mortgage appraisals and insurance risk assessments sectors. There is a significant investment in R&D, to help ensure Real Matters has a technological lead over its' competitors, which thus far has worked very well in landing growing market share, and accolades for its' innovation (landing in the Deloitte Fast 50).Hired as a Business Analyst to help ensure appropriate requirements and specifications for our development team, RediHive likes to employ a variety of well supported, enterprise level open source tools to creatively solve problems, while ensuring robustness, low cost, and scalability. Having a technical background, familiarity with these tools, people management experience, and a client facing background, has allowed me to interface successfully with our clients and our developers to produce appropriate features. As a consequence, I was promoted to Product Manager in the Spring, 2011. Show less

Strategic Account Manager

• Oct 2007 - Aug 2010

Managing clients we host on our comprehensive eCommerce platform, integrating Inventory, Order, Campaign, Merchandising management and strategies with the Online Store and branded Auction experience. Responsibilities include: - Build and maintain strong relationships with clients as trusted partner and service provider - Assessing business needs of Clients, and promoting new features and services to improve client business and bottom line - Selling above services and documenting requirements in Statements of Work (SoW) - Travel to client sites to deliver Quarterly Business Reviews - Project Mangement - new implementations and services sold - Managing resources ad-hoc work to completion for strategic clients - Interfacing with all internal departments (Operations, Product development, Services) to ensure success of feature deployment - Interfacing with Support services and Development to ensure client concerns and issues are addressed. Providing leadership on technical issues to ensure appropriate resolution. Started as Senior Application Support Analyst, promoted to Account Manager after first 8 months with the company. Show less

Senior Application Support Analyst

• May 2005 - Oct 2007

Providing technical support services, and a point of escalation, to Project Consultants and Global Services organizations in Latin America, Japan, and Australia for our Changepoint ERP and ITG product installed both on-premises and in our hosted offering. This role included: - Administration of our Corporate ERP - Troubleshooting escalations from Professional Services - Debugging and submitting fixes to Development (ASP.NET, and MS SQL Stored Procedures) - Providing training and coaching to our Tier 1 Analysts Promoted after 1st year to 2nd Level Analyst. Show less

Lead Product Specialist

• Sep 2003 - May 2005

Handled escalations from 1st level support technicians and supported desk-side technicians, providing 2nd level technical support to Deutsche Bank traders. Demonstrated ability to resolve issues the first time. Wrote technical knowledge base articles for support analysts and on-boarding new employees. Provided summary reports to management on issue resolution statistics, with added analysis and insights for improvement. Promoted to Lead Product Specialist after 1st year. Handled escalations from 1st level support technicians and supported desk-side technicians, providing 2nd level technical support to Deutsche Bank traders. Demonstrated ability to resolve issues the first time. Wrote technical knowledge base articles for support analysts and on-boarding new employees. Provided summary reports to management on issue resolution statistics, with added analysis and insights for improvement. Promoted to Lead Product Specialist after 1st year.

ESL Teacher

• Oct 2002 - Aug 2003

Teaching English as a second language to Adults and Children in Japan. First in Tokyo/Yokohama and later in Kumamoto. Teaching English as a second language to Adults and Children in Japan. First in Tokyo/Yokohama and later in Kumamoto.

Senior Area Manager

• Jun 1998 - Oct 2002

Long-term Contract. Provided leadership and direction to a department of 120+ employees. Managed 5 Supervisors and their teams over the season in their daily duties. Interfaced with Human Resources in managing performance reviews, corrective action, and regular training. Before and After the park opening, coordinated hiring and readying Park appearance for the Spring-Summer-Fall seasons. Promoted to Area Manager after the 1st year. Long-term Contract. Provided leadership and direction to a department of 120+ employees. Managed 5 Supervisors and their teams over the season in their daily duties. Interfaced with Human Resources in managing performance reviews, corrective action, and regular training. Before and After the park opening, coordinated hiring and readying Park appearance for the Spring-Summer-Fall seasons. Promoted to Area Manager after the 1st year.