Experience

Periscope, powered by mdf commerce

• United States
• Software Development
• 1 - 100 Employee

• Scrum Master

  • Mar 2022 - Present

  Denver Metropolitan Area - Manage 2-3 SCRUM development teams’ processes, including organizing and facilitating daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum/Kanban-related meetings - Ensure that the development teams are practicing/following core agile principles of collaboration, prioritization, team accountability, and visibility; must be able to hold individuals and teams accountable to defined norms and expectations - Be the champion of… Show more - Manage 2-3 SCRUM development teams’ processes, including organizing and facilitating daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum/Kanban-related meetings - Ensure that the development teams are practicing/following core agile principles of collaboration, prioritization, team accountability, and visibility; must be able to hold individuals and teams accountable to defined norms and expectations - Be the champion of transparency; track and communicate, across the organization, specifics about our agile process, team velocities, schedules and sprint/release progress - Update physical and electronic agile tracking systems to provide transparency on Product & Backlogs - Recommend improvements and assist in changes to best practice in the constant effort to improve velocities and eliminate waste in the processes - Assist team with making appropriate commitments through story selection and task definition; Identify and remove impediments; prevent distractions that interfere with the ability of the team to deliver the sprint/release goal; Facilitate discussion and conflict resolution - Empower the teams to self-organize; improve the productivity of the teams; ensure that the team strives to make each increment of functionality potentially releasable - Participate in the organization and planning of the development schedule based on methodology that has been developed to create a cohesive plan with identifiable platform dependencies, and major milestones, and manages the agreed project user stories and schedules, ensuring successful completion within scope, budget, time, and quality parameters - Adapting project scope, schedules, and resource assignments as required throughout projects to respond to emerging requirements and risks Show less



Nike

• United States
• Retail
• 700 & Above Employee

• Scrum Master

  • Jan 2021 - Feb 2022

  Denver, Colorado, United States * Scrum Master for 4 teams (approx. 40-45 data and visualization engineers) creating and supporting internal data reporting products within the Data & Analytics organization * Tracking, reporting, and improving team metrics * Worked with all Agile teams to improve velocity through education and reinforcement of the fundamental Agile principles * Local Jira and Confluence administrator and SME * Facilitated sprint ceremonies for all teams (daily standups, sprint… Show more * Scrum Master for 4 teams (approx. 40-45 data and visualization engineers) creating and supporting internal data reporting products within the Data & Analytics organization * Tracking, reporting, and improving team metrics * Worked with all Agile teams to improve velocity through education and reinforcement of the fundamental Agile principles * Local Jira and Confluence administrator and SME * Facilitated sprint ceremonies for all teams (daily standups, sprint retrospectives, sprint planning/demos, backlog refinement sessions) * Facilitated Level 1 Metascrums (Fractal Agile) for coordination across squads Show less



Webroot

• United States
• Computer and Network Security
• 100 - 200 Employee

• IS Agile Coach

  • May 2019 - Dec 2020

  Broomfield, CO Scrum Master (08/2016 - 05/2019), Agile Coach (05/2019 - 12/2020) ● Owned the Agile process and implementation for the Information Systems\Enterprise Business Systems department ● Responsible for Agile education within and external to the Information Systems department); held regular Agile training sessions on fundamentals (Agile principles, the different Agile ceremonies, roles and expectations, the overall software development life cycle, etc.) and deep-dive sessions on… Show more Scrum Master (08/2016 - 05/2019), Agile Coach (05/2019 - 12/2020) ● Owned the Agile process and implementation for the Information Systems\Enterprise Business Systems department ● Responsible for Agile education within and external to the Information Systems department); held regular Agile training sessions on fundamentals (Agile principles, the different Agile ceremonies, roles and expectations, the overall software development life cycle, etc.) and deep-dive sessions on particular topics (effective use of story points, writing good user stories, user story splitting, etc.) ● Tracking/reporting/improving team metrics from Jira, both daily and historical Additional metrics were continually added/removed over time for each team based on what was useful in identifying and resolving process issues and bottlenecks ● Worked with all Agile teams to improve velocity through education/reinforcement of the fundamental Agile principles ● Worked to promote a strong sense of “team” and team ownership, in order to empower collaborative implementation of continuous improvement ideas and encourage the teams to constantly ask questions ● Provided small-group training (2-3 people) and 1-on-1 mentoring sessions for employees who had expressed interest in learning more about Agile ● Local Jira administrator and SME; created and maintained all Jira team projects for the IS/EBS department ● Created and administered Confluence spaces for the departmental; built custom templates to introduce consistent organization and formatting of our internal documentation, managed user permissions, trained staff on advanced Confluence usage ● Facilitated sprint retrospectives for all teams (between 6-10 retros/month, depending on current # of dev teams) ● Acted as Product Owner when necessary (due to triage, PTO, schedule conflicts, etc.) ● Created and administered Trello boards for higher-level department prioritization outside of Jira

• Scrum Master

  • Aug 2016 - May 2019



Kasasa

• United States
• Financial Services
• 200 - 300 Employee

• Scrum Master/Business Analyst II

  • Apr 2012 - Jul 2015

  Austin, TX ● Act as servant-leader and Agile process coach for multiple core development teams ● Organize and facilitate regular team meetings (sprint retrospectives, backlog grooming sessions, sprint reviews, etc.) to define and manage sprint workloads, plan development work, monitor team effectiveness and progress, and improve team dynamics and workflow processes ● Track/analyze team velocity and performance metrics to provide estimates for management and stakeholders ● Track progress against… Show more ● Act as servant-leader and Agile process coach for multiple core development teams ● Organize and facilitate regular team meetings (sprint retrospectives, backlog grooming sessions, sprint reviews, etc.) to define and manage sprint workloads, plan development work, monitor team effectiveness and progress, and improve team dynamics and workflow processes ● Track/analyze team velocity and performance metrics to provide estimates for management and stakeholders ● Track progress against delivery timelines and create release projections for multiple flagship products ● Work to resolve or remove any barriers preventing team from reaching development commitments ● Coordinate and facilitate development team’s communications, resources, and interactions with SysOps, Product, and Production teams to accomplish business goals ● Provide technical training, subject matter expertise, and operational support to Production, Product, and Development teams ● Ensure development team establishes and maintains a sustainable, predictable pace for delivering value to stakeholders ● Coordinate and facilitate developer training and requirements-gathering sessions with Production Support teams ● Manage and enforce team workflow in Jira ● Assist with definition and creation of user stories capturing business rules and software requirements for new and existing products

• Quality Assurance Engineer III

  • Dec 2008 - Apr 2012

  ● Created, maintained, executed and managed application test cases/runs on all aspects of multiple rewards platforms and online PFM software ● Team Lead for multiple testing cycles (test case/test run assignment, allocating QA resources and coordinating with development team leads, managing status communications with management team) ● Provided coordination and facilitation between Development, Business Analysis and Production teams ● Discovered, documented, tracked, and verified… Show more ● Created, maintained, executed and managed application test cases/runs on all aspects of multiple rewards platforms and online PFM software ● Team Lead for multiple testing cycles (test case/test run assignment, allocating QA resources and coordinating with development team leads, managing status communications with management team) ● Provided coordination and facilitation between Development, Business Analysis and Production teams ● Discovered, documented, tracked, and verified product defects and enhancement requests ● Regularly assisted with development of business rules for new and existing products ● On-boarded and trained QA and Development team members and managers ● Analyzed beta client configurations to locate/integrate appropriate data QA testing ● Created, documented and maintained the multi-product FI testing configuration (with associated core data files) adopted as baseline by all core development and QA teams ● Created and maintained core financial test data set adopted as standard by entire development staff ● Independently developed and maintained multiple automated efficiency improvement tools during off-hours (ex: “FI Toolkit” application reduced installation and configuration time of “ready-to-process” test systems from one full workday down to approximately 20 seconds)

• Senior Technical Engineer

  • May 2006 - Apr 2009

  Austin, Texas Area ● Advanced Pre/Post Launch Team (advanced support/training/upgrades/conversions/migrations) ● Designed, implemented, tested, and documented highly customized implementations ● Conducted multiple daily customer training sessions (EOC drops) ● Provided daily monitoring and support to client financial institutions ● Provided non-standard, customized ad-hoc reports on client requests ● Documented functional and operational processes and procedures, known issues and workarounds for… Show more ● Advanced Pre/Post Launch Team (advanced support/training/upgrades/conversions/migrations) ● Designed, implemented, tested, and documented highly customized implementations ● Conducted multiple daily customer training sessions (EOC drops) ● Provided daily monitoring and support to client financial institutions ● Provided non-standard, customized ad-hoc reports on client requests ● Documented functional and operational processes and procedures, known issues and workarounds for clients and internal staff ● Interview, on-board and train new engineers managers, and project managers



S1 Corporation

• Software Development
• 100 - 200 Employee

• Technical Support Engineer II

  • Aug 2004 - May 2006

  Austin, TX/Atlanta, GA ● Provided daily monitoring and support to client FIs powered by S1’s midscale (IBS) and enterprise (EP) online banking platforms ● Ensured receipt and processing of customer transactional data ● Coordinated with necessary internal/external resources for problem resolution ● Participated in after hours on-call rotation for night, weekend and holiday operational support (VPN, cell phone and pager) in addition to regularly scheduled work ● Investigated and resolved issues via… Show more ● Provided daily monitoring and support to client FIs powered by S1’s midscale (IBS) and enterprise (EP) online banking platforms ● Ensured receipt and processing of customer transactional data ● Coordinated with necessary internal/external resources for problem resolution ● Participated in after hours on-call rotation for night, weekend and holiday operational support (VPN, cell phone and pager) in addition to regularly scheduled work ● Investigated and resolved issues via telephone or directly ● Submitted and tracked code/design defects; assist Product Development with verification Show less



RenewData, an LDiscovery Company

• United States
• Legal Services
• 1 - 100 Employee

• Project Manager – Electronic Evidence Services

  • Dec 2003 - Mar 2004

  Austin, TX ● Responsible for creating, modifying and reviewing contracts and agreements between RenewData and clientele for RenewData’s electronic evidence services ● Managed medium/large scale ($100k - $1.5m) forensic data recovery projects for full engagement life cycle ● Coordinated lab recovery activity and customer relations for entire life cycle of engagement ● Worked closely with operations team and clientele to manage project and ensure client satisfaction and meeting of milestones

• Technical Sales – Data Recovery Services

  • Sep 2003 - Dec 2003

  Austin,Tx ● Sole client point-of-contact for Data Recovery Services division ● Coordinated lab/clean recovery room efforts and customer updates and expectations ● Responsible for driving revenue for data recovery division ● Assisted with Microsoft Windows NT intranet setup and administration



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• eBusiness Architect

  • Sep 2000 - Jun 2002

  Austin, Texas Area ● Responsible for creating/instructing introductory workshops on IBM’s ebusiness software solutions: ○ ebusiness infrastructure ○ J2EE (JSPs, Servlets, EJBs) ○ the WebSphere application server line ○ the VisualAge for Java enterprise IDE ○ DB2 enterprise database software ○ the MQSeries communication system family ● Assisted with architectural assessments for IBM’s Strategic Alliance business partners ● Acted as department network administrator to resolve… Show more ● Responsible for creating/instructing introductory workshops on IBM’s ebusiness software solutions: ○ ebusiness infrastructure ○ J2EE (JSPs, Servlets, EJBs) ○ the WebSphere application server line ○ the VisualAge for Java enterprise IDE ○ DB2 enterprise database software ○ the MQSeries communication system family ● Assisted with architectural assessments for IBM’s Strategic Alliance business partners ● Acted as department network administrator to resolve software, hardware and domain issues ● Devised and implemented the transition of department server infrastructure (domain controllers, file/print/DHCP servers, etc.) and classroom/lab systems from Windows NT/2000 to Red Hat Linux ● Acted as logistics manager supporting infrastructure by coordinating classroom and lab schedules

• Network Administrator

  • Dec 1998 - Aug 2000

  Austin, Texas Area ● Total responsibility for International Technical Support Organization (ITSO) lab/office system and network infrastructure consisting of: ○ ~200 desktop machines ○ 30 to 50 lab machines (Windows 2000/NT, AIX) ○ 6 large-scale production printers ○ multiple servers (Windows NT, Windows 2000, OS/2) ● Configured hardware and software for test environments ● Regular relocation of lab and desktop workstations ● Dynamically prepared and replicated customized systems