Scott Jiles

Director of Digital Service at Fielder Church
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Contact Information
us****@****om
(386) 825-5501
Location
Arlington, Texas, United States, US

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Credentials

  • Certified SAFe® 5 Agilist
    Certified SAFe® 5 Agilist
    Apr, 2020
    - Nov, 2024

Experience

  • Fielder Church
    • United States
    • Religious Institutions
    • 1 - 100 Employee
    • Director of Digital Service
      • Jun 2021 - Present

      Leading the team at Fielder Church responsible for Digital Communications and IT Services. Bring the best of business technology to advance His kingdom. Responsible for Web Design, Social Media, Video Production, Graphic Design, Communications, Print Media, Translation Services, IT Services, Servers, Office 365 and Teams, Networking, Security, Cloud Services, Application Development, Analytics Reporting, and Church Management Software. And loving people and experiencing joy all along the way! Leading the team at Fielder Church responsible for Digital Communications and IT Services. Bring the best of business technology to advance His kingdom. Responsible for Web Design, Social Media, Video Production, Graphic Design, Communications, Print Media, Translation Services, IT Services, Servers, Office 365 and Teams, Networking, Security, Cloud Services, Application Development, Analytics Reporting, and Church Management Software. And loving people and experiencing joy all along the way!

  • Google
    • United States
    • Software Development
    • 700 & Above Employee
    • Director Cloud Support Systems
      • Apr 2020 - Jun 2021

      Leading Cloud Support Systems at Google. Leading Cloud Support Systems at Google.

  • Microsoft
    • United States
    • Software Development
    • 700 & Above Employee
    • General Manager, Advanced Services Delivery
      • Feb 2015 - Apr 2020

      Responsible for Digital Transformation of Premier Support business at Microsoft. Launched the online service, Microsoft Services Hub (https://serviceshub.microsoft.com), for our 12,000 most advanced support customers. Features include cross-cloud product support and predictive + proactive support through digital training and technology assessments. Led engineering team for software development, program management, product management, Ux, customer research, adoption and change management, devops and 24x7 platform support. Key technology Azure full stack, Angular, Azure web, Cosmos DB, Azure Monitoring and Log Analytics, Azure Cognitive Services \ ML \ AI.Also responsible for Support Diagnostic Tool Strategy and Support Virtual Lab Testing Environment. Show less

    • General Manager, Americas Support Leader
      • Jan 2013 - Jan 2015

      Led all Commercial Support and Proactive Services business for Americas region. Responsible for 1500+ employees across United States, Canada, Latin America. Accountable for $350 million budget. Provided 24x7 support for all products including Azure, Office 365, Windows Server, SQL Service, Exchange, Sharepoint, Skype, Visual Studio.

    • General Manager, Server and Tools Support Leader
      • Jan 2011 - Jan 2013

      Led all commercial support for Microsoft products such as Windows Server, SQL Server, Visual Studio. Lead 600+ employees across India and United States. Skills (People Leadership, Technical Leadership, Budgeting, Operations, Business Outsourcing)

    • Senior Director - Tools, Process, BI, Training
      • Jan 2006 - Jan 2011

      Led all Process, Tools, BI and Training functions for the world wide commercial support business at Microsoft. Launched the worlds largest Microsoft CRM system for support case management (over 15,000 users). Skills (Strategy, Software Engineering, Product Management, Program Management, Communication, Training, Budget, Operations, Planning).

    • Principal Escalation Engineer
      • Feb 1992 - Jan 2006

      Joined Microsoft in 1992 as a Support Engineer focused on enterprise products such as LAN Manager, OS/2, Windows NT. Promoted to rank of Principal Engineer helping our largest support customers solve the most critical issues. Served as senior technical adviser to the VP. Developed and delivered technical training. Skills ( Windows source code debugging, network trace analysis, Web proxy server, Active Directory authentication. )

  • Texas Instruments
    • United States
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Network Admin
      • Jan 1989 - Jan 1992

      Help Desk, Network operations Help Desk, Network operations

Education

  • Texas Christian University
    Master's degree, Business/Commerce, General
    2010 - 2011
  • The University of Texas at Arlington
    Bachelor of Science (BS), Information Technology
    1985 - 1996

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