Experience

Progressive Technologies

• United States
• Telecommunications
• 1 - 100 Employee

• Fiber Technician

  • Jul 2019 - Present

  Arkansas, United States



Self-Employed IT Consultant

• Information Technology & Services
• 1 - 100 Employee

• IT Consultant

  • Jan 2018 - Present

  Fort Smith, Arkansas Area



Mercy

• United Kingdom
• Retail Art Supplies
• 1 - 100 Employee

• service center technician

  • Feb 2018 - Present

  Fort Smith, Arkansas Area Installation of new and replacement computer equipment to bring recently acquired locations up to compliance with Mercy standards. Installation and configuration of software packages where applicable. Troubleshooting new equipment installation and network issues.



Walmart Technology

• Network Operations Center

  • Jul 2018 - Jul 2019

  Bentonville, Arkansas Monitor, diagnose, and report service outages to ISPs for Walmart stores, Sams Clubs, and Distribution centers. Work with ISP and remote locations and vendors to ensure timely repair. Monitor corporate network systems and proactively troubleshoot and dispatch technicians for failing circuits, uplinks or Network equipment reporting hardware health out of allowed tolerances. Configure replacement cisco switches and routers and work with technicians to ensure all previous… Show more Monitor, diagnose, and report service outages to ISPs for Walmart stores, Sams Clubs, and Distribution centers. Work with ISP and remote locations and vendors to ensure timely repair. Monitor corporate network systems and proactively troubleshoot and dispatch technicians for failing circuits, uplinks or Network equipment reporting hardware health out of allowed tolerances. Configure replacement cisco switches and routers and work with technicians to ensure all previous connected end Devices are back online, including making a connection schematic to follow to ensure the infrastructure as it was know is returned to pre-repair conditions. Monitor electronic payments health and links between the credit/debit providers report out down connection and seek resolution and root cause of failures. Monitor Walmart’s dark fiber network in conjunction with Zayo to ensure resources are available. Trouble shoot network issues in a primarily cisco environment both wired and wireless up to lvl2. Work with Lvl 2 and above to report cisco tacs cases in the event an issue with equipment is unable to resolved. Show less



Zebra Technologies

• Israel
• Computer and Network Security
• 1 - 100 Employee

• LV2-3 Helpdesk Specialist

  • Aug 2015 - Apr 2017

  Bentonville, ar primary focus included configuring new Motorola and Cisco wireless environments in new and existing Walmart distribution centers and stores for US and Canadian locations. lvl2-lvl3 troubleshooting in Walmart wireless networking. including packet capture and traffic monitoring. lvl2-lvl3 wireless client support including symbol, Motorola and zebra branded equipment. International support for Scan and Go services & wireless networks in walmart/asda locations.



WACHTER, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Technician

  • Jun 2010 - Aug 2015

  Lowell arkansas ssisting Technicians in the field troubleshoot network and hardware issues. Lead and guided technicians with scheduling and workflow issues. Reviewed and verified Technician Documents submitted at completion of location. Configured Cisco switches and routers in the Walmart environment. load configuration on switches and routers in a clean room environment for large scale roll-outs. in addition to the normal duties required of the job i also rote several VB… Show more ssisting Technicians in the field troubleshoot network and hardware issues. Lead and guided technicians with scheduling and workflow issues. Reviewed and verified Technician Documents submitted at completion of location. Configured Cisco switches and routers in the Walmart environment. load configuration on switches and routers in a clean room environment for large scale roll-outs. in addition to the normal duties required of the job i also rote several VB scripts that made programming large amounts of ports across several stores an easier and more manageable task. Interfaced with customer when issues or conflicts arose to ensure onsite technicians were able to complete assignments with minimal customer impact Show less



Central Research, Inc.

• United States
• Business Consulting and Services
• 100 - 200 Employee

• IT Analyst

  • May 2011 - Jun 2012

  Lowell, Arkansas network and network security Maintenance to stay compliant with Federal standards. Data encryption in compliance with Federal standards. Repair and maintenance of onsite computer equipment including, servers Desktops, laptops and office printers. Database Design and maintenance, using MSsql and MYsql software. assisted in writing database queries to match federal student loan data with potential Incarcerated or Deceased individuals. Sourced new information by… Show more network and network security Maintenance to stay compliant with Federal standards. Data encryption in compliance with Federal standards. Repair and maintenance of onsite computer equipment including, servers Desktops, laptops and office printers. Database Design and maintenance, using MSsql and MYsql software. assisted in writing database queries to match federal student loan data with potential Incarcerated or Deceased individuals. Sourced new information by reaching out to local law enforcement and prison systems through out the US. Research and implement new software. variety of skills needed including programming where applicable. basic through advanced troubleshooting on all systems in house. repair and maintain computers and various office equipment. Show less



CompuCom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Technician

  • May 2008 - Mar 2010

  Bentonville, Arkansas Lvl1-lvl2 workstation and network support in Walmart environment. Tracking and Documenting Onsite Technician Activity. HP Workstation and laptop in warranty repair.